CLE 015 KRQ

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Defense Acquisition University *

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015

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Business

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Feb 20, 2024

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docx

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Uploaded by elizabethkegley

CLE 015 – Continuous Process Improvement Familiarization Knowledge Review Questions Internal factors are those that an organization has control or influence on.  True  False Which military organizational entity’s mission is to maintain and employ Armed Forces to support and defend the Constitution of the United States against all enemies, foreign and domestic?  Defense Logistics Agency  U.S. Congress  Joint Chiefs of Staff  Department of Defense A goal of Continuous Process Improvement is to:  Enhance public relations  Continuously improve products and services by actively listening and responding to the needs of the customer  Add more management layers to the organization hierarchy  Pass higher headquarters inspections In the 21 st century, our enemies will most likely be large, powerful nation-states with slow-moving and predictable armies and weapons systems.  True  False Which statement best describes Six Sigma? It is a:  Methodology for reducing process and product variation  System for increasing variation  Procedure for removing organizational constraints  Process for downsizing organizations Pertaining to continuous process improvement, which of the following defines effectiveness?  Increasing output  Reducing or eliminating waste  Increasing profits  Reducing variation The five fundamental principles of Lean thinking are: Define value in the customer’s terms Identify the value stream Make the process flow Pull value from the customer Pursue perfection  True  False

The Theory of Constraints is based on the idea that quality and productivity will increase if various constraints are removed.  True  False What do Theory of Constraints (TOC), Six Sigman, and Leave have in common? They:  Are too complex for most people to understand  Are prohibitively expensive to implement  Are fads  Involve reducing or removing barriers to customer service Which action will help avoid mistakes in CPI implementation?  Maintaining unrealistic expectations  Leading the program from the bottom up  Developing a sense of urgency  Tolerating excuses Successful practices of CPI deployment are based on a set of “musts,” a set of principles, and the Scientific Method.  True  False Which of these approaches to selecting projects for improvement has the highest risk, but also offers the greatest chance for real transformation?  Logical grouping  Enterprise-wide  Pilot study  Project by project When selecting projects for improvement, most organizations will start by performing pilot studies.  True  False Which CPI function is responsible for creating and sharing the organizational vision, developing a strategy that is focused on organization success, and developing and deploying the annual plan?  Steering Committee  Work Group  CPI Support Team  Standard Team Which statement best describes a Master Black Belt?  A highly regarded, technically oriented person who has the ability to lead teams as well as to advise management  The head of a business unit who is accountable for all process improvement initiatives  A person trained in CPI methodology who acts as an organization-wide CPI director or program manager  A person trained in CPI methodology who is a team member on CPI process improvement action teams

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CLE 015 KRQ

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