NP_WD19_EOM2-1_EmmaCasia_Report_1

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Feb 20, 2024

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Emma casia SUBMISSION #1 | SCORE IS: 52 OUT OF 80 GE Ver 17.2.0-rc0000 1. You work for Olson-Browne Insurance in the Services Development Department and prepared a draft of a report on employee learning programs. After reviewing the draft, your manager has asked you to complete the document. Change the paragraph spacing of the title paragraph ("Employee Learning Programs: Designing Innovative Solutions") to 6 point before and 6 point after the paragraph. 0/6 Change the paragraph spacing. The title paragraph "Employee Learning Programs: Designing Innovative Solutions" should be formatted using a 6 point spacing before the paragraph. Change the paragraph spacing. The title paragraph "Employee Learning Programs: Designing Innovative Solutions" should be formatted using a 6 point spacing after the paragraph. 2. Read the first comment from your manager, Andre Jamali, and then delete it. Change $10,000 to $15,000 in the first sentence as Andre requested. 6/6 Delete a comment. Edit text. 3. Apply lowercase to the text "ATTRACTIVE RECRUITMENT AND RETENTION TOOLS" at the end of the first body paragraph. 6/6 Change the font case. 4. Create a bulleted list from the four paragraphs beginning with "Microlearning…" and ending with "Gamification…", and then decrease the indent by one level. 3/6 Format paragraphs as a list. Decrease the indent of list items. The paragraphs beginning "Microlearning –..." and ending "Gamification –..." should be formatted as a bulleted list with the indent of all list items decreased by one level. 5. Move the bulleted paragraph beginning "Mobile learning…" so that it becomes the third bulleted paragraph in the list. 7/7 Move a list item. 6. Read the comment attached to the heading "Microlearning", and then reply to it with the text: I inserted an example. 0/7 Reply to a comment. The comment from Andre Jamali containing the text "The section on microlearning could use an example or two." was not found in the document. 7. Open the document Support_WD19_EOM2-1_Microlearning.docx , available 7/7 New Perspectives Word 2019 | Module 2: End of Module Project 1

for download from the SAM website. Copy only the text (not the paragraph mark) in the support document, and then paste the text in the blank paragraph in the "Microlearning" section. Copy and paste text. 8. Go to the next comment in the document, read the comment, and then delete it. 7/7 Delete a comment. 9. Find the sentence "Blended learning also considers shortened attention spans by allowing learners to train at their own pace and convenience." Insert the following footnote in the proper position at the end of the sentence: Blended learning combines online media with traditional methods. 0/7 Insert a footnote. The footnote was not found in the expected location in the document. 10 . Find each instance of the word "worker" in the document and use employee to replace it. ( Hint : You should make four replacements.) 2/7 Find and replace text. The first instance of the word "workers" ("...train workers...") should be replaced with the word "employees". Find and replace text. Find and replace text. The third instance of the word "workers" ("...of workers who...") should be replaced with the word "employees". Find and replace text. The fourth instance of the word "workers" ("encourages workers") should be replaced with the word "employees". 11 . Insert the Plain Number 3 page header from the Top of Page gallery, and then close the Header & Footer Tools. [Mac Hint: Insert a Top of page (Header) page number with Right alignment.] 7/7 Insert a page header. 12 . At the beginning of the document, insert a comment with the following text: This is the final draft for your review. 7/7 Insert a comment.

3 Silvia Diaz Services Development Olson-Browne Insurance February 4, 2021 Employee Learning Programs: Designing Innovative Solutions When the average company must replace an entry-level employee, the costs range from $15,000 to $25,000. Reducing these costs motivates firms to change their learning culture by providing training and development programs that appeal to employees, especially new hires. They can do so by creating the following types of advanced learning programs, which are proving to be attractive recruitment and retention tools.  Microlearning – A microlearning program offers training in short, concentrated bursts, such as through videos that are four to seven minutes long.  Blended learning – The blended learning approach combines on-demand electronic-learning (e- learning) courses with follow-up lectures and discussions in a traditional classroom or conference room setting.  Mobile learning – Mobile learning, or m-learning, takes place on mobile electronic devices such as smartphones.  Gamification – This approach uses the technique of playing games, especially electronic simulations, to train employee and increase information retention. Microlearning Although microlearning is a popular topic in training and development circles, the term is not well- defined. According to Roger Olson, CEO of Olson-Browne Insurance, “Microlearning means more than small. It’s also focused, offering the right amount of information necessary to help a learner achieve a specific, actionable objective. This makes microlearning in business contexts especially valuable.” Examples of microlearning in business are short scenario-based videos and online content with built-in reinforcements, such as those used by language-learning apps. Microlearning addresses the shrinking range of the human attention span. A recent study found that the typical office employee is interrupted, or switches tasks an average of every three minutes, reducing their attention accordingly. Blended Learning Blended learning also considers shortened attention spans by allowing learners to train at their own pace and convenience. Blended learning combines online media with traditional methods. After engaging in a short online training session, learners can collaborate with others in a group and benefit from the This file created specifically for Emma casia

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4 feedback of instructors. One study found that blended learning helps to increase active involvement in learning, improves memory retention, and enhances the skill set of employees. Mobile Learning Mobile learning takes advantage of employee who are accustomed to accessing information on their phones. The medium demands short, focused content that sparks curiosity rather than in-depth exploration. Examples include very brief videos, charts, infographics, and surveys that provide interactive learning opportunities. Gamification Gamification has moved from the fringes of professional training to the mainstream. Using the features of games to foster friendly competition is an effective learning technique with built-in incentives. In the Spark human resources newsletter, Kathie Kelly notes that gamification encourages employee to “meet deadlines and pick up new skills while creating a stress-free social atmosphere.” Employees in professional positions increasingly demand access to high-quality, engaging information. Training and development departments can satisfy this demand through innovative advanced learning solutions. This file created specifically for Emma casia

NP_WD19_EOM2-1_EmmaCasia_Report_1

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