Understanding Conflict Resolution: Key Concepts and Techniques

@ 1 UNIT3— MILESTONE 3 2021 20/21 <o E3 ® 20 questions were answered correctly. 1 question was answered incorrectly. Which of the following statements iz true regarding values in conflict resolution? Confiicts involving value-based (O interests can be resolved by focusing on positions Values are constant, but actions @ conbe negotiated inthe resolution process. A goal of the resolution process o ™maybetochange a partys underlying values Conflicts that have some interests O besedonvalues cannot be resolved. CONCEPT - When Interest < Are Values

@ 1 UNIT3— MILESTONE 3 2021 When parties trade elements of their pozitions back and forth, t iz called (O interestbased negotiation mediation o positional bargaining o o © winwin thinking CONCEPT = Moving from Pesitions to Interext Which of the following question types is bestfor confirming an Yes/no question Leading question o o g q

@ 1 UNIT3— MILESTONE 3 2021 Open-ended question o CONCEPT = Acking Clari ing Questions Report an issue with this question When a conflict resolver uses a private meeting to assess the resolution process with each party, this is called process checking active listenin o 9 positional bargaining interest-based negotiation o CONCEPT > Private Meetings and Confidentiality Which of the following iz the best outline for a problem statement?

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@ 1 UNIT3— MILESTONE 3 2021 (© needs while sill meeting some of Party B's needs? How can we meet all of Party A's © O needs, aswell as all of Party B's needs? How can we decide if Party A's or O PartyBs needs are more important? How can Party A's needs be met O without Party B becoming upset? CONCEPT - Creating a Problem Statement Report an issue with this question Which of the following ic part of the brainstorming process? Creating new options based on O those already proposed All of the answer choices are © O corect Suspending judgement until as many options as possible are

@ 1 UNIT3— MILESTONE 3 2021 Generating as many options as O possible CONCEPT > Generating Options. Which of the following ic a way to order options by priority? By parties' demands [¢] (© By eachindividual's generated lst (O By the general brainstorming it By importance to both parties o o CONCEPT Report an issue with this question Which of the following iz the best definition of an interect?

@ 1 UNIT3— MILESTONE 3 2021 ° to be satisfied and resolve a conflict A non-negotiable aspect of a © O partysidentity Away of getting a party’s needs O metin a given conflict situation An element of active listening intended to show that a message has been understood CONCEPT - Undertanding the Di: Interect Report an issue with this question Which of the following statements iz an example of fogging? "Just because you didn't save as much as you hoped you would and (© now moneyis ight, doesn' mean that I'l automatically make the same mistakes as you" "l agree that this trip may not be the best use of my bonus paycheck

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v Document continues below Discover more from: Principles of Business Management BUS 1101 University of the People 2 999+ documents Go to course ~ Untitled document - Lecture notes 1-4.9 20 Principles of Business Management 15 100% (36) = BUS 1101 Graded Quiz (1) ~— p Principles of Business Management 1 100% (25) ~ BUSTNO01 Written Assignment Unit 2 == 4 Principles of Business Management 1 100% (24) BUS 1101 Unit 5 Written assignment 5 Principles of Business Management 15 100% (23) Unit 4 Written - Writing Assignment Unit 4 The text discusses the SCAMPER creativity tool. After 2 Principles of Business Management 1 100% (21) Smart goals learning journal Principles of Business Management 14 100% (19)

@ 1 UNIT3— MILESTONE 3 2021 difficult year, and | feel like | deserve a break” "I don't care what you think; this is O Mylife and lwill dowhat I think is best" "l understand that you're concerned about me traveling O alone Il ask around to find a travel companion or go with a group” CONCEPT - Aczertive Communication Report an issue with this question Which of the following to conflict rezolution? an assumption of the win-win approach For every gain by one party, there O isaloss by another party. The process should focus on the parties' positions rather than their interests

@ 1 UNIT3— MILESTONE 3 2021 O between parties. Al parties can gain from the © O resolution of the conflict CONCEPT - Zero-zum vz. Win-\ Thinking Report an issue with this question Which of the following dezcribes a reason why a mediator might ack parties for their input on the process and ground rules? O Tomake the mediation go faster To determine which party is in the O right To demonstrate to the parties that they are capable of working o o collaboratively To assess how reasonable or O unreasonable each party is CONCEPT - ownerzt P of the Rezolution Process.

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@ 1 UNIT3— MILESTONE 3 2021 Which of the following statements regarding an impasse i true? Afew interests out of many may O reach an impasse. Some believe there is no such O thing as an impasse. An entire conflict may reach an O impasse. All of the answer choices are © O corect CONCEPT - Impazzes Report an issue with this question Which of the following conflict resolution process? a reason for repeating a stage of

@ 1 UNIT3— MILESTONE 3 2021 O their positions and interests To select a new method of conflict O resolution To delay agreement o y ag! To help clarify parties' interests CONCEPT > Rezolution Requires Repetition Report an issue with this question In conflict resolution, putting the focus on a party's specific actions. rather than the party's called which of the following? innate qualitie: Identity vs. action You-statement I-statement o (O Reaction vs.response

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Sophia Conflict Resolution Milestone 3

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