SITXMGT004_Student_Assessment_Tasks.docx

SITXMGT004 Monitor work operations 2 Contents Introduction 4 Assessment for this unit 4 Assessment Task 1: Knowledge questions 5 Information for students 5 Questions 6 Assessment Task 1: Checklist 10 Assessment Task 2: Project 11 Information for students 11 Activities 12 Assessment Task 2: Checklist 20 Final results record 23

Questions Provide answers to all of the questions below. 1. List three methods that are used to organise and plan work operations. The methods to be used to organise and plan work operations are as explained below. 1. Setting goals. Achieving the goals can help to stay focused and also productive. 2. Tracking progress:- Tracking progress to be used to track the record and performance 3. Using an agenda;- Using and making a agenda between the work can organize the work value and make the work operations better and effective. 2. Briefly describe two leadership and management roles and responsibilities. The roles and responsibilities of leadership and management are as explained below. ➢ Training the new hires the employe who have been recruited giving them best training and motivating them. ➢ Communicating in transparent and constructive manner ➢ Encouraging and motivation staff about their potential so that business achieves their profit. 3. Why is it important to monitor workplace operations? An organization's ability to maintain its financial stability can be aided by continuously monitoring and looking for ways to enhance workplace operations. It can also assist in providing employees with specific direction, which can result in better time management and increased productivity. It is very important to monitor workplace operations as it helps to run the workplace smoothly and effectively also mobialises the workforce to achieve the organizational goals. Monitoring and guiding the workplace might helps in achieving the target of organization and also helps to run business very smoothly and effectively. So it is important to monitor in an effective way.

Sustainability considerations Description How it can be achieved/examples Relationship between operational efficiency and financial sustainability Operational efficiency improves the financial sustainability. The financial sustainability of a business It is done and achieved by utilising the resources in an better way and focusing on production and inventory enterprise means to its ability management. to carried on operation using the income which generate whereas operational efficiency called to how well the businesses or the organization eliminate wasteful in its production activities. Minimising waste The waste should be It should be achived by minimised and recycled for utilising all the reources in furthur use. Minimising the better and efficient way for waste should achieves the production activities cost as well as increase the productivity and also increase the returns of the organization Social responsibilities Social Responsibility is the It can achived through responsibility towards the utilising the social business,firm to make responsibility in a effective socially good. Social way either human or responsibility helps to make resources. the organization socially welfare and makes the productivity high 8. Explain a time management system and describe how it can assist in planning and organising work operations. The process of organizing and planning how to divide your time between various activities is known as time management. If you do it right even when time is short and pressure is high, you will end up working smarter rather than harder to accomplish more in less time. The most successful people have exceptional time management skills. Time management can assist I planning and organization and also to achieve the organizational objectves as well as to achive the organizational goals. Also it helps in doing necessary planning and organising the staffs as well as organization. Planing helps in deciding in advance what to do and how to do. Also the Efficient use of time can improve workplace operations as well.

goals. All the systems and procedures should be meet accordingly.

Activities Complete the following activities. 1. Carefully read the following information. Successful completion of this unit requires that you demonstrate your skills and knowledge by overseeing and monitoring the quality of day-to-day work. It is important that you provide evidence that you have done this. We have provided you with a Student Logbook to help you. It is likely that this unit will be assessed side-by-side with another unit in your course, or else it will be completed directly after a practical unit, such as a cooking unit. Your assessor will advise you if you will be co-assessed with other units. It may also be completed in a workplace environment if this is the way your course has been structured – you can speak to your assessor for more details directly. Assessment will take place in the training kitchen attached to your RTO, or simulated hospitality environment where you will complete other hospitality related tasks, or in the live environment if you are completing this as part of a workplace- based course. You will assume you are the team or shift leader for this assessment. If you are in the classroom, you will be working with your classmates as team members. You will all have the opportunity to act as the team leader at certain points, and you will act as team members for other students’ assessments. If you are in a work environment, then you will know your colleagues and, in your reflections, you will reflect back as if you were the manager and you had the opportunity to make improvements and changes. Below is a guide to the skills and knowledge you must demonstrate when you are assigned as the team leader. We have provided a number of documents to assist you and you will find these in your Student Logbook. What do I need to demonstrate? As the team leader you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include: • monitoring and improving workplace operations by: o monitoring the efficiency of your team o monitoring your team’s service levels o monitoring the achievement of your organisation’s goals o monitoring the achievement of your organisation’s quality assurance standards o identifying quality problems and issues and making appropriate adjustments to procedures o proactively consulting with colleagues about ways to improve efficiency and service levels o exploring potential for new technologies and other innovations in improving efficiency and service levels o providing feedback to colleagues and management o identifying and evaluating current and emerging industry trends and

14. Sustainability. Look for a situation where you have, or can, respond to an opportunity to improve the sustainability of an operation. You will report on what the operation was, how you improved it and what the sustainability benefits were. Start working on Section C of your Student Logbook in a reflective manner. Be sure to answer all of the questions properly and provide relevant examples when asked. Have your supervisor or assessor endorse your evidence. 15. Conduct a meeting. Form a small group with two other team members – these will be your classmates who are also working on the same project. Your meeting will last for 45 minutes. You will each have 15 minutes to take turns being the team leader for one of the sections above: • Service level efficiencies • Innovation • Sustainability As the team leader you will demonstrate how you can lead colleagues in thinking up new ways of doing things, but you are also a student, asking your student colleagues for new ideas and how they can be translated into actions. They would have also researched and reflected on emerging trends and sustainable practices that could be used to improve workplace operations. Your team members will all most probably have a favourite café or noticed ideas that they liked whilst being customers. Bring this out at the meeting, getting them to look at their own motivations as to what they enjoy, and look at how this could be used to motivate others, as well as their experiences of events (music or social activities) that assisted in increasing interest and support of their favourite eatery. Even though you may think that you know what the business or work area should do, being a leader in this meeting means that you are responsible for engaging and motivating the other meeting participants, leading them in collaboration. Discuss (and record) the ideas the participants give, asking the others for input, looking at it practically, working out what preparation would be necessary, material, personnel, whatever is relevant to carrying the idea to realisation. While encouraging the team members to find and develop ideas, you are expected to: • show support for, and commitment to, the work area’s goals (e.g. customer service timelines or benchmarks of the kitchen) • encourage the team members to develop innovative approaches to their work • identify quality problems and issues • challenge and test ideas. During the meeting, you are required to demonstrate effective communication skills including: • speaking clearly and concisely • using non-verbal communication to assist with understanding • asking questions to identify required information

19. Contingency planning. As part of monitoring work operations, you are required to create a contingency plan. Assume that you have identified that the following issues or workplace problems that require a contingency plan: • delays or time difficulties in producing meals • difficult customer service situations • equipment breakdowns or technical failure • the absence of a team member or team members • team member performance issues • failure of procedure or process. You are to report on the potential impacts if the issues occurred and a contingency plan that could be used to minimise or remove the impact. You also need to consider using team members to participate in solutions and how you include them as well as monitoring of the contingencies. Complete Section G in your Student Logbook. 20. Organisational records. Select a service period that you were the team leader for and complete a performance report and a staff record. You will base this off your classmates who acted as team members. You will report on the goals for the service, level of achievement at the end of service and any comments such as incidents, areas for improvements, if staff required extra training. You will also report on each staff member and their set goals, level of achievement at the end of service and any comments. Complete Section H in your Student Logbook. 21. Submit documents to your assessor. Finalise your Student Logbook . Ensure that all documents are clear and complete. It should include the following completed documents: • Section A: Improving Workplace Operations • Section B: Innovation • Section C: Sustainability • Section D: Planning and Organising Workflow • Section E: Monitoring and Supporting Team

• Section F: Problem Solving • Section G: Contingency Planning • Section H: Organisational Records. Submit the completed Student Logbook to your assessor.

Assessment Task 2: Checklist Student’s name: Did the student provide a sufficient and completed logbook that covers all of the following? Completed successfully? Comments Yes No Did the student monitor efficiency and service levels through close contact with day-to-day operations? Ensure workplace operations support overall organisational goals? Ensure workplace operations support quality assurance initiatives? Identify quality problems and issues? Make appropriate adjustments to procedures and systems in response to identified quality problems and issues, with relevant approvals? Proactively consult with colleagues about ways to improve efficiency and service levels, including potential for new technologies and other innovations? Provide feedback to colleagues and management to inform future planning? Identify and take opportunities to evaluate current and emerging industry trends and practices for relevance to own work situation? Assess and respond to opportunities to improve

sustainability of day-to-day operations? Assess current workloads? Schedule work to maximise efficiency? Schedule work to maximise customer service quality within budget constraints? Plan and organise workflow for a team activity that takes into account given contingencies (delays, customer service difficulties, equipment breakdown, staffing level/skill profile, staff performance, and procedural requirements)? Delegate work according to principles of delegation? Assess workflow and progress against agreed objectives and timelines? Assist colleagues in prioritising workload through supportive feedback and coaching? Provide timely input to appropriate management regarding staffing needs? Monitor team and individual performance against agreed goals and objectives? Proactively share information, knowledge and experiences with team members? Challenge and test ideas within the team in a positive and collaborative way? Provide feedback, coaching and support to team members?

Complete and submit organisation records as required? Identify and analyse workplace problems from an operational and customer service perspective? Initiate short-term actions to resolve immediate problems where appropriate? Analyse problems for long-term impact? Assess and action potential solutions to problems in consultation with relevant colleagues? Encourage individual participation in problem-solving? Take follow-up action to monitor effectiveness of solutions? Task outcome: □ Satisfactory □ Not satisfactory Assessor signature: Assessor name: Date:

Final results record Student name: Assessor name: Date: Unit name: SITXMGT004 Monitor work operations Qualification name: Final assessment results Task Type Result Satisfactor y Unsatisfactory Did not submit Assessment Task 1 Knowledge Questions S U DNS Assessment Task 2 Project Overall unit results C NYC Feedback □ My performance in this unit has been discussed and explained to me. □ I would like to appeal this assessment decision. Student signature: Date: □ I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor signature: Date: