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Team Member 2 James Employee Feedback Analysis Take feedback from employees Incorporate feedback into system to satisfy employee needs Satisfy employee needs Team Member 3 John Designer Develop system for improved communication A well-designed system which fulfills the needs of the employees Effective and problem- free communication system Key Performance Indicators (KPIs) Team KPIs Area of Performance Low performance Ideal Performance High Performance 1 Quality of communication system design A system which does not facilitate effective communication between employees and leads to issues in teamwork and cooperation A system which allows employees to communicate with each other quickly and effectively A system which incentivizes employees to share information with one another to boost the productivity of the workplace as a whole 2 Taking employee feedback A system which does not satisfy the needs of the employees A system which is designed to cater to the needs of employees in the automobile industry A system which considers all the needs and suggestions of the employees Individual KPIs Area of Performance Low performance Ideal Performance High Performance 1 Feedback Analysis Little understanding of what the employees require Decent understanding of the various tools employees need to communicate effectively High level of understanding on issues faced by employees, ideally through experience. 2 Cooperation with company executives Little to no communication about the proposed changes Approval of executives regarding changes Participation of executives in overhauling communication system. Their feedback should be taken and utilized to create the most satisfying result ASSESSMENT TASK 1.2 Develop KPIs for the Team and Team Members Team Performance Plan (Completed)

changes which can be made to improve the overall effectiveness of the project. Despite concerns about the level of communication in the workplace, we are confident that this project will be a success and workplace productivity will be back on track. Please respond to this email as soon as possible and provide any feedback you may have for how this project should be carried out. Yours, Ali (Team Leader) Dear Ali, I have looked at your proposed plan for improving the quality of communication in the workplace. This is a concern which we share and has the potential to significantly damage performance in the long term. I am intrigued by the idea of a system designed to facilitate the

Agenda Item 1 Team Performance Plan Discussion Design of communication system As it is the first meeting, the main topic for discussion is the way in which we would go about designing the new system for improved communication between employees. During this discussion, we would finalize the basic principles of the system, the methods we use to ensure that employees continue to communicate effectively, and other details. Agenda Item 2 Advice on Addressing Difficulties Discussion Discussion of employee feedback One of the most important aspects of this project, and the one which we must consider, is the feedback we receive from employees whom we interviewed regarding the issues they face when communicating with their colleagues and co-workers. By incorporating the feedback taken from employees into the design of the new system, we can ensure that it will meet their requirements and satisfy all their communication needs. Meeting Minutes 2 Date: Time: 1 hour Location: Office Meeting Room #3 Purpose of the meeting To improve coordination between team members Facilitator Me, the team leader Notetaker Sara Attendees Please sign beside your name after the meeting. Sara, John, James, and myself Agenda Item 1 Team Performance Plan Discussion Issues faced by executives The purpose of this meeting is to discuss some issues which were brought up by the Chief Operations Officer of the company who pointed out some potential problems with the system we have currently been designing. This system is meant to award employees for communicating effectively within the workplace, however the COO pointed out that this could be abused. This meeting was meant to find an alternative method of incentivizing.

Session Plan 2 Name: Harry Date: 20/9/23 Session Title: Cooperating with one another in the workplace Session Length: 2 weeks Participants All members of sales team B Area of Difficulty Employees have difficulty cooperating with one another to share useful information which is relevant to the performance of the company.

Attendance Sheet 2 Name: Harry Workplace/Organisation: Toyota Learning Opportunity: Improved communication skills Date: Name Handwritten Signature Harry Harry ASSESSMENT TASK 2 ASSESSMENT TASK 2.1 Develop Strategies for Facilitating Member Input Strategy Plans Planning Team Tasks • Sara and John will focus on the design of the communication system • James will be responsible for managing employee feedback and making changes accordingly Team Decision Making • All decisions must be agreed upon by all members • All decisions must be justified with logic and rationality Operational Aspects of Team Task Strategy for addressing urgent concerns:

Process for Identifying Employees should be interviewed, and their lack of communication should be discussed with them openly to get to the root of the issue and why they are not proactive about sharing information Process for Addressing Once their concern has been understood, we can implement changes in the workplace to facilitate better communication Problems Process for Identifying The employee’s have not been able to meet the standards set by their superiors over the last few months, primarily due to a lack of effective communication skills. Process for Addressing The superiors must take a more relaxed approach and put less pressure on the employees. At the same time, employees communication skills should be refined through exercises and sessions ASSESSMENT TASK 3 ASSESSMENT TASK 3.1 Plan for Team Activities Action Plan 1(Partially completed) Action Item Person Responsib le Planned Implementati on Date Anticipated Result Actual Date Implemente d Actual Result Assessor’ s Signatur e Taking employee feedback Sara 22/9/23 Employees give strong feedback regarding communicati on issues 25/9/23 Employees are interviewed regarding communicati on gap

In this activity, the learner displayed good communication skills and understood the importance of sharing information with other members of the team • Identify what was not done well during the activity The learner struggled to identify which data or information was relevant enough to be shared with their co- workers, something which can lead to miscommunication or lack of coordination • Identify at least one suggestion for improvement A questionnaire or checklist ought to be designed to assist employees with understanding what information needs to be shared and what does not • Other comments or feedback Due to the importance of knowing which data to share and which not to, the system which is designed to facilitate communication should take into account the criteria which employees need to be aware of Feedback Form 1 (Activity 2) Learner Name: Muhammad Hamza Team Member: Sara, Ali, James, Harry • Identify what was done well during the activity. This activity significantly helped the learner, Charlie, in improving their social skills within the workplace. By learning how to have friendly interactions with their co-workers, the learner was taught how to improve their communication skills • Identify what was not done well during the activity While the employee was able to improve their social skills, they are still lacking in many departments such as avoiding unnecessary disagreements and conflicts • Identify at least one suggestion for improvement The employee, who has shown significant capacity for improvement, should take more sessions in the future to improve their communication skills even further

• Other comments or feedback In the future, such activities may be improved by carrying them out in groups Feedback Form 2 (Activity 2) Learner Name: Muhammad Hamza Team Member: Sara, Ali, James, Harry • Identify what was done well during the activity. The learner was able to correctly identify what information they should or should not share with their fellow workers and the importance it holds for the overall productivity of the workplace • Identify what was not done well during the activity While the employee excelled in their technical knowledge, their communication skills were lacking as they were not able to maintain focus on the issue which was being discussed • Identify at least one suggestion for improvement The employee should seek to interact with their colleagues and superiors to improve their communication skills to complement their technical knowledge • Other comments or feedback Employees should be given the opportunity to learn from one another during these activities Action Plan 2 (Partially completed) Completed By: Muhammad Hamza Date: 30/9/23 Team Activity Improving communication

Action Item Person Responsibl e Planned Implementatio n Date Anticipate d Result Actual Date Implemente d Actual Result Assessor’ s Signature Design of communicatio n system James 30/9/23 Significant progress when it comes to designing new system 1/10/23 Better understandin g of how to approach this project Coordinating with company executives Harry 30/9/23 Executives are on board with changes being made 1/10/23 Executives have good understandin g about work being done Improvements to systems based on feedback Sara 30/9/23 Feedback is taken and used to guide changes which are made 1/10/23 Employees are open about sharing their feedback ASSESSMENT TASK 3.3 Meeting Minutes Date: Time: 3 hours Location: Office Meeting Room #6 Purpose of the meeting Give feedback on previous activities Facilitator Me, the team leader Notetaker Harry Attendees Please sign beside your name after the meeting. Sara, Ali, James, Harry Agenda Item 1 Feedback on Performance Discussion The team members discussed the progress which they have made over the last several weeks, particularly in the activities

which were carried out to gauge their skills and gaps in their knowledge For the Team When it comes to the team, the performance has been very satisfactory as the activities which were carried out can be considered a success. While there were some minor discrepancies which need to be addressed in order to continue to succeed in the future, this can be considered a decent milestone for the team when it comes to developing their own communication skills For each Team Member Each of the team members has shown proficiency in different areas. While all of the members performed their activities in a decent manner, they can all potentially learn from one another and help to fill in each other’s gaps to create a stronger foundation for success in the future Agenda Item 2 Encourage Team Members Discussion The team members were congratulated on the success of their activities and were encouraged to continue putting in effort and improving their professional skills • The communication skills which were displayed were found to be strong but lacking in some areas and could use improvement • The employees have shown a strong will to improve themselves and their productivity within the workplace • New ways must be found to motivate employees to maintain this mindset and continue improving in the future ASSESSMENT TASK 4 ASSESSMENT TASK 4.1 Meet with Stakeholders Communication Requirements: Meetings Completed By: Muhammad Hamza Date: 1/10/23 Organisational Protocols The organizational protocols which are in place at Toyota are meant to protect the employees from harassment and loss of focus during the work hours. While these measures were put in place to protect employees, they have resulted in communication in the workplace being negatively impacted. The various stakeholders involved in this discussion, particularly the company executives, should consider relaxing these protocols in favour of a more open and freer workplace

Meeting Minutes Date: Time: 2 hours Location: Office Meeting Room #1 Purpose of the meeting Discuss the teamwork which has been carried out by the team Facilitator Me, the team leader Note taker Ali Attendees Please sign beside your name after the meeting. Sara, Ali, James, Harry Agenda Item 1 Team Requirements Discussion Coordination of team Each member of the team must be clear about the roles they have been assigned and the responsibilities which come along with that. The division of labour and authority should be very clear amongst the team as this is required as the foundation for strong communication and cooperation Agenda Item 2 Overall Team Performance Discussion Team ’ s mutual strategies Due to the very wide scope of this project, they should seek to cooperate with and help one another wherever possible without ignoring their own responsibilities. Additionally, the team members must not be nervous about asking for help from one another as the use of their collective experience can greatly improve the quality of the final product Agenda Item 3 Issues, Concerns and Problems and Follow-up Discussion Trust Building in team The team members should not be afraid to share any concerns which they may have with the rest of the team. If they feel that they cannot share it with the whole team, then they should at least confide in the team leader so that they can plan accordingly. Regular follow-ups should be conducted which discuss the various activities and tasks carried out by the team members. ASSESSMENT TASK 4.2

Request for a Follow-up Copy of email correspondence Dear Supervisor Tim, I am writing you this email to communicate the need for a follow-up meeting between yourself and the members of my team who are working tirelessly to ensure the project is completed by the date which was assigned to us. The purpose of this meeting is to show you the work which we have carried out over the course of the last several weeks. We welcome your input in all areas and are looking forward to receiving your approval on how the task has been conducted so far. Yours, Ali (Team Leader) ASSESSMENT TASK 4.3 Create an Action Plan Action Plan (Partially completed)

Completed By: Muhammad Hamza Date: 1/10/23 Action Item Person Responsib le Planned Implementati on Date Anticipated Result Actual Date Implemente d Actual Result Assessor’ s Signatur e Taking employee feedback Harry 2/10/23 Employees give strong feedback regarding communicati on issues 5/10/23 Employees are interviewed regarding communicati on gap Discussing communicati on issues with employees John 2/10/23 Productive discussion about communicati on gaps 5/10/23 Open discussion which leads to better understandin g of issue Carrying out session to improve communicati on James 2/10/23 Employees display improved communicati on skills 5/10/23 Employees are receptive to these sessions PART II Action Item Planned Implementation Date Expected Outcome Date Implemented Actual Result Assessor’s Signature Performance Issues • Late updates 5/10/23 Give regular updates on work 7/10/23 Improved communication on progress of work • Poor conduct 5/10/23 Better professional conduct 7/10/23 More approachable personal conduct

Concerns • Difficult to understand feedback 5/10/23 Improved quality of feedback from superiors 7/10/23 Better communication of areas of improvement • Lack of direct communication from supervisor 5/10/23 More direct interaction between executives and employees 7/10/23 Better communication skills amongst senior employees Performance Problems • Overpromising 5/10/23 Understanding one’s own capabilities 7/10/23 Avoiding overpromising to improve outlook • Lack of commitment 5/10/23 Employees must fully focus on the task at hand 7/10/23 Employees must avoid distractions ASSESSMENT TASK 4.4 Implement the Action Plan Action Plan (Completed) Date: 10/10/23 Action Item Person Responsibl e Planned Implementatio n Date Anticipated Result Actual Date Implemente d Actual Result Assessor’ s Signature

Feedback James 10/10/23 Feedback could help in improving quality of work. 12/10/23 Same as anticipate d results. Checking Team ’ s mutual understanding Harry 10/10/23 It will help in improving the work environmen t. 12/10/23 Same as anticipate results. Resolving internal conflicts John 10/10/23 Team will work under peaceful workplace. 12/10/23 Same as anticipate results. PART II Action Item Planned Implementation Date Expected Outcome Date Implemented Actual Result Assessor’s Signature Performance Issues • Internal conflicts 12/10/23 Improved work environment 15/10/23 Same as expected. • Poor coordination 12/10/23 Better coordination will lead to smooth work. 15/10/23 Same as expected. Concerns • Poor communication 12/10/23 Working on communication skills can improve coordination. 15/10/23 Same as expected.

• Lack of trust 12/10/23 Encouraging employees can build trust. 15/10/23 Same as expected. Performance Problems • Delay in projects 12/10/23 Distributing equal work load. 15/10/23 Will meet deadlines. • Quality issue 12/10/23 Checking the raw material. 15/10/23 Properly checking the material can improve the quality. ASSESSMENT TASK 5 – WRITTEN/ORAL QUESTIONS Question 1 Complete the table below: • Identify at least two effects of group dynamics on team performance • Briefly explain how each effect of group dynamics impacts team performance Group dynamics refers to the processes that occur when members of a group interact with each other, thus affecting how the group functions. Effect of Group Dynamics on Team Performance Brief Explanation on How Each Effect Impacts Team Performance • Friendly dynamic between employees Being friendly with team members allows better communication and trust in one another’s work • Hostile group dynamic Results in employees not trusting each other and avoiding sharing important information Question 2

Identify two methods that can be used to communicate with team members to establish team activities. • The use of a calendar which marks the dates where employees are available and group activities can be carried out • Regular communication between team members to facilitate easily setting up and carrying out group activities which build teamwork. Question 3 Complete the table below: • Identify at least one strategy for each outcome below. Strategies identified must allow team leaders to provide support to their team to achieve each outcome listed below. • Briefly explain how each strategy identified can allow the team leader to demonstrate support to achieve each outcome listed Outcome Strategy Explanation on How Each Strategy Allows Demonstration of Support to Achieve Each Outcome • Cohesion among team members Carrying out group activities, both professional and recreational These activities allow the team members to become comfortable with one another and work towards a common goal • Team member’s participation in tasks Taking turns during group activities By taking turns, we can avoid a situation where one or more group members are ignored or don’t become involved in the activity • Team m ember’s performance Performance should be improved through cooperation The team members should understand that they can work together to improve their collective performance Question 4 Complete the table below: • Identify at least two strategies for gaining consensus in a team. • Briefly explain how each strategy can be used to gain consensus Consensus refers to the decision that members of a team collectively agree on as the best decision to make on the matter being discussed. Strategy Brief Explanation on How Each Strategy Can Be Used to Gain Consensus • Creating a list of pros and cons This helps to make decisions and displays the logic which has gone into making important decisions. It also allows each member to give their input

• Open discussion The team members should feel free to communicate their ideas and concerns with one another Question 5 Complete the table below: • Identify two strategies that can be used to resolve issues between team members. • Briefly explain how each strategy can be used to resolve issues. Strategy Brief Explanation on How Each Strategy Can Be Used to Resolve Issues • Conflict de-escalation It is the responsibility of the team leader to prevent conflicts from going out of control. De-escalating a situation requires that they are aware of the triggers involved • Finding common ground When two employees find common ground with one another, they are more open to finding amicable solutions to their issues.