Business Individual and Group Stelica Burlui

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Student name: Stelica Burlui Melisa Georgiana Dumitru Mohsin Bhatti Assessor name: Kevin Issue date: 9 th Oct 23 Submission date: 22 nd Dec 23 Submitted on: 11 th Dec 23 Programme: HND Unit: 1 Business and the Business Environment Assignment number and title: Industry Analysis Factsheets Student Declaration
Student signature: Stelica Burlui Date: 11/12/2023 Table of Contents 2
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Introduction This in-depth presentation employs a PESTLE analysis to examine the macroenvironmental variables influencing business operations in the UK jewellery market. The presentation also does a SWOT analysis of BAJ Shop Ltd to assess the company's internal strengths and weaknesses. The presentation continues by offering strategic recommendations for BAJ Shop Ltd's development objectives, aligning with the possibilities and challenges the thriving jewellery business poses. 5
PESTLE Analysis The PESTLE study is a methodology for assessing and evaluating the external macroenvironmental variables that might affect a company, industry, or market (Ukhanov, 2022). The analysis is given below: Political Factors There is certainty about how the government will act, making it safe for businesses to set up shop in the United Kingdom. The jewellery market, however, may be impacted by the impact of Brexit on trade regulations and visa requirements (Chen and Chen, 2023). Changes in trade regulations may influence the import and export of jewellery components, while visa requirements may impact the number of visitors and international buyers. 6
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Economic Factors The UK jewellery market has shown promising growth from an economic standpoint. Rising disposable incomes among consumers contribute to higher expenditure on luxury products like jewellery. The market expanded in 2023, growing by 2.9% compared to the previous year (IBIS World, 2023). The Jewellery segment will generate $3.82 billion in revenue in 2023. Growth of 0.52% per year is forecasted for the market from 2023 to 2026 (Statista, 2023). Per-person revenues of £55.53 are generated in 2023 concerning total population revenue estimates (Statista, 2023). But, inflation and currency exchange rate variations can impact consumer spending and jewellery demand. The market's great competitiveness also presents difficulties, especially for smaller merchants. 7
Social Factors Rising consumer confidence is good for the jewellery market in the UK since it increases demand for jewellery, especially for significant events like weddings and engagement rings. Furthermore, the rising trend of customisation in jewellery design attracts consumers looking for distinctive and bespoke pieces. However, growing consumer awareness of environmental and ethical problems in jewellery production necessitates using sustainable methods. The demand for a particular piece of jewellery can be influenced by shifting fashion trends and consumer tastes (IBIS World, 2023). 8
Technological Factors In the jewellery market, technology has a huge impact. To capitalise on the growing number of consumers who prefer to buy online and increase their spending, businesses should take advantage of the many opportunities that internet shopping presents (Precision Business Insights, 2023). When digital technology is included in jewellery design and production, productivity and creativity are significantly increased. However, internet competition has increased, putting physical jewellery retailers under pressure. Protecting client data and sustaining confidence in the digital domain must address cyber security threats. 9
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Legal Factors Legal factors involve ethical sourcing requirements and consumer protection regulations. Ethical sourcing is consistent with jewellery stores like BAJ Shop's dedication to social responsibility. Legal regulations ensure transparency and equitable dealings. However, businesses may incur additional fees to comply with these regulations. Changes in legal requirements and regulations may also impact on the import and export of jewellery materials and goods (Ukhanov, 2022). 10
Environmental Factors The jewellery market places a premium on sustainability. Consumer demand for eco-friendly goods is aligned with adopting sustainable practices in jewellery production, boosting a business's standing. The access (Preuss, 2023). The availability of raw materials for jewellery production can be impacted by environmental factors like climate change, which can disrupt the supply chain. 11
Traffic Light Analysis of the UK Jewellery Market Traffic light analysis of the UK Jewellery market is given below: Level of competition: The UK jewellery market is fiercely competitive. Because many major and minor merchants operate in this market. Technavio (2023) reports that the top five UK jewellery shops control 30% of the market. Independent jewellers also compete for market share. Funding activity: UK jewellery funding is moderate. The diversity of enterprises in this industry is the main reason. Larger companies may self-fund expansion and operations (Xintong, 2022). However, smaller firms may need external investment. Many venture capital firms and angel investors want to invest in jewellery. Legal complexity: UK jewellery is quite simple legally. Because there are no jewellery-specific rules or regulations (Technavio, 2023), enterprises in this sector must follow standard company rules, including consumer protection and employment legislation (Ukhanov, 2022). Opportunity to invest: Investment opportunities in UK jewellery are excellent. The market's predicted expansion in the following years is due to rising disposable incomes, consumer confidence, and internet shopping (Preuss, 2023). Demand for sustainable and personalised jewellery affects the market. 12
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E-commerce penetration: UK jewellery e-commerce adoption is modest. This shows that internet jewellery sales were significant. Market firms face possibilities and problems from this dynamic (Ukhanov, 2022). It helps organisations reach more customers and streamline sales. However, it increases competition and requires efforts to stand out in a crowded online market. Brand awareness: Famous companies, including H. Samuel, Ernest Jones, and Pandora, dominate the UK jewellery industry. They have strong brand awareness and client loyalty (Xintong, 2022). New entrants trying to establish themselves and achieve market share face a significant hurdle. The Positive Impacts Business activities in the UK jewellery market have benefited from the macro environment in the following ways: 13
Rising consumer incomes and confidence: Spending on opulent items like jewellery increases as a result. According to IBIS World, the jewellery market in the UK is anticipated to expand by 2.9% in 2023 (Chen and Chen, 2023). The growing trend of customisation in jewellery design: Consumers seeking unique and personalised items are drawn to this. Technology: E-commerce enables opportunities to access a more extensive client base and enhance revenue. Digital technology may also increase efficiency and originality in the design and manufacture of jewellery (IBIS World, 2023). Sustainability: In line with the jewellery market's focus on sustainability, consumer demand for environmentally friendly products is rising. A business's reputation and ability to draw in new clients both benefit (Statista, 2023). The Negative Impacts Business operations in the UK jewellery market have been negatively impacted by the macro environment, including: High level of competition: Numerous primary and small retailers compete for customers in the highly competitive UK jewellery market. The top five retailers account for approximately 30% of the UK's jewellery market (Statista, 2023). Changes in the value of currencies and inflation: Consumer spending and jewellery demand may be affected by this. Internet rivalry: Physical jewellery retailers are under more pressure as a result (Chen and Chen, 2023). Cyber security threats: The digital trust of customers is essential to the success of any business. Legal factors: Legal restrictions, such as those about ethical sourcing and consumer protection, must be followed by businesses. This may result in more expense. Environmental factors: The availability of raw materials for jewellery manufacture may be impacted by environmental factors such as climate change, which can disrupt the supply chain (Chen and Chen, 2023). 14
SWOT Analysis of BAJ Shop Ltd is given below: Strengths Brand recognition gives BAJ Shop Ltd a competitive edge in the UK jewellery market. This increased recognition increases customer loyalty and attracts new clients seeking recognised jewellery providers (Chen and Chen, 2023). The company's market presence is a significant asset. The UK jewellery market offers BAJ Shop Ltd. investment potential. Rising disposable incomes, consumer confidence, and demand for sustainable and personalised jewellery drive industry growth. This atmosphere promotes growth and profit. The company's dedication to ethical sourcing matches consumer awareness of environmental and ethical issues in jewellery manufacturing. Responsible practices boost BAJ Shop Ltd.'s reputation, attracting ethical and 15
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sustainable consumers. BAJ Shop Ltd. may capitalise on the jewellery customising trend. This trend appeals to people wanting distinctive, personalised goods that match their tastes. The company can meet this expanding need and offer personalised jewellery solutions (Preuss, 2022). Weaknesses BAJ Shop Ltd competes strongly in the UK jewellery market (The Baj Shop, 2023). Numerous big and independent stores increase rivalry, which may affect prices and profit margins (IBIS World, 2023). Maintaining competitiveness and profitability takes time and effort. Online competition in the jewellery market has increased, making BAJ Shop Ltd.'s job harder. To be competitive in the digital age, the company needs to invest in solid digital strategies to stand out in the crowded online market (Chen and Chen, 2023). Currency exchange rate volatility and inflation might threaten BAJ Shop Ltd.'s finances (The Baj Shop, 2023). These economic conditions may alter consumer spending, affecting the company's revenue and profitability (Phophalia et al., 2022). Long-term viability requires adapting to economic uncertainty. BAJ 16
Shop Ltd. may incur additional fees to comply with ethical sourcing and consumer protection laws. Compliance with these regulations is vital but may strain the company's finances. Opportunities Online sales growth is a significant potential for BAJ Shop Ltd. With more people purchasing online, the company may use this trend to grow its customer base and income. BAJ Shop Ltd. may boost its brand with the growing demand for eco-friendly and sustainable jewellery. Meeting this requirement matches consumer preferences for eco-friendly products, possibly attracting more ethical and sustainable customers (Preuss, 2023). Personalisation in jewellery design is a trend for revenue growth. BAJ Shop Ltd may capitalise on this trend by offering custom-made things that appeal to shoppers seeking unique items. This strategy boosts revenue and customer loyalty. BAJ Shop Ltd. can expand and diversify its product line with favourable market circumstances (The Baj Shop, 2023). The company can investigate growth prospects and new customer groups. 17
Threats Currency changes and inflation may threaten BAJ Shop Ltd. Poor economic conditions might lower consumer purchasing power and jewellery consumption. The digital age poses a significant cybersecurity concern. To sustain its reputation and customer confidence, BAJ Shop Ltd must prioritise data security and digital trust (Preuss, 2023). Cybersecurity breaches may ruin a company. Climate change may disrupt supply networks, affecting jewellery raw material availability. BAJ Shop Ltd. must monitor and minimise these risks to maintain a reliable supply chain. 18
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Interrelation to Strength BAJ Shop Ltd.'s brand recognition matches external macro elements in the UK jewellery market. The company's strong brand recognition lets them capitalise on these external influences. An essential external aspect is the growing consumer awareness of environmental and ethical concerns in jewellery creation. BAJ Shop Ltd.'s ethical sourcing and sustainability align with this trend, boosting its reputation and attracting ethical consumers. During social and environmental awareness, consumers seeking reputable jewellery suppliers are drawn to the company's brand (Xintong, 2022). 19
Interrelation to Weakness BAJ Shop Ltd.'s financial weaknesses stem from UK jewellery market competition. An external macro aspect of increased competition exacerbates financial strains. The company's weakness in severe market competition is worsened by the external reality of multiple big and independent merchants competing for market share. This increased competition might strain BAJ Shop Ltd.'s pricing and profit margins, threatening its financial stability. Currency exchange rate changes and inflation are external elements that increase financial fragility, making it crucial for the company to manage these issues (Ukhanov, 2022). Strengths And Weaknesses Interrelation with Macro Environment According to The Baj Shop (2023), the strengths of BAJ Shop Ltd are intertwined with the macroenvironmental elements in the UK jewellery industry, notably the company's brand awareness and ethical sourcing practices. Ethical shoppers are drawn to the firm because its name is synonymous with high quality and environmental responsibility in the jewellery 20
industry. However, the ever-changing macro environment threatens the company's financial stability, exacerbating its shortcomings, such as fierce market rivalry and financial vulnerabilities (Xintong, 2022). Understanding how external factors might affect or improve upon internal characteristics inside BAJ Shop Ltd is made possible by examining the interaction between the company's micro- and macro-environments (SWOT and PESTLE analyses, respectively). External factors like growing ethical consciousness and sustainability trends are consistent with BAJ Shop Ltd's strengths, such as brand recognition and dedication to ethical sourcing and trends. The company may get ethical customers and improve its brand thanks to this alignment. On the other hand, external factors like market competitiveness, currency fluctuations, and inflation impact financial vulnerabilities and weaknesses like fierce competition. Thoughtful answers to these problems are needed to remain competitive and financially stable. Macro- environmental factors like e-commerce development and consumer preferences are connected to opportunities like online sales growth and sustainability trends. BAJ Shop Ltd may harness these opportunities via internal tactics. External factors like economic circumstances influence threats like currency fluctuations and cyber security vulnerabilities. Effective internal risk management solutions are essential for reducing the impact of these dangers. 21
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Recommendations on Expansion Plans Recommendations on expansion elans are as follows: Online Presence: Strengthen the e-commerce platform to tap into the growing online jewellery market. Product Diversification: Expand product offerings, including sustainable and customizable jewellery. Risk Management: Develop strategies to mitigate currency, inflation, and supply chain risks. Marketing: Leverage brand recognition and emphasize ethical sourcing and sustainability in marketing efforts. Financial Prudence: Maintain a conservative financial approach and explore external funding options. Legal Compliance: Stay updated with legal requirements, especially in ethical sourcing and consumer protection, while ensuring financial stability. 22
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Conclusion In this presentation, BAJ Shop Ltd. exemplifies the complex relationship between external forces and internal dynamics in the UK jewellery market. The presentation highlights the positive and negative influences of the macroenvironment and provides solutions for the company's growth. BAJ Shop Ltd may successfully traverse the ever-evolving environment of the jewellery sector by capitalising on strengths, minimising weaknesses, and aligning with market trends. 23
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References 24
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Student name: Stelica Burlui Assessor name: Kevin Issue date: 9 th Oct 23 Submission date: 22 nd Dec 23 Submitted on: 11 th Dec 23 Programme: HND Unit: 1 Business and the Business Environment Assignment number and title: Industry Analysis Factsheets Student Declaration 27
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Student signature: Stelica Burlui Date: 11/12/2023 Table of Contents Introduction ...................................................................................................................................... 2 Different Types and Purposes of Organisations; Public, Private and Voluntary Sectors and Legal Structures ......................................................................................................................................... 3 Private Sector: .............................................................................................................................. 3 Public Sector: ............................................................................................................................... 4 28
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Voluntary Sector: ......................................................................................................................... 4 The Size and Scope of a Range of Different Types of Organisations .............................................. 5 Private Sector: BAJ Shop Ltd ...................................................................................................... 5 Public Sector: National Health Service (NHS) ............................................................................ 6 Voluntary Sector: The British Red Cross ..................................................................................... 8 The Relationship Between Different Organisational Functions and How They Link to Organisational Objectives and Structure ....................................................................................... 10 Organisational Chart Regarding the Interrelationships Between Various Business Functions. 10 Interrelation Between the Organisational Departments ............................................................. 10 Advantages of The Interrelationship .......................................................................................... 11 Disadvantage of The Interrelationship ....................................................................................... 11 Conclusion ..................................................................................................................................... 12 References ...................................................................................................................................... 13 Introduction The company and its surroundings dance at the junction of internal and external factors. Businesses navigate the terrain with good judgment based on industry analysis. This research examines how commercial, public, and volunteer organizations affect business. BAJ Shop Ltd. represents the business, the British Red Cross volunteers and the mighty NHS represents the government. Each firm has a history that affects business, like a galaxy. Market research will focus on these organizations. They flourish in their field despite market volatility. We'll utilize graphs to scale up, track trends, and identify important individuals to understand these organizations' survival tactics. This study examines BAJ Shop Ltd., the British Red Cross, and 29
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the NHS. This study will examine various organisational responsibilities, their alignment with organisational goals and structures, the interrelationships within organisational departments, and the advantages and disadvantages of these links. Different Types and Purposes of Organisations; Public, Private and Voluntary Sectors and Legal Structures Private Sector: Burns and Needle (2019) define the private sector as comprising enterprises, institutions, and individuals whose principal objective is to generate financial profit. Frequently, this industry's businesses collaborate with the government to execute public initiatives. Purpose: Profit generation through the provision of goods and services to the general public is the fundamental objective of this industry (Allied Market Research, 2020). By generating consumer-desired and necessary products and services, the organisations enhance its financial gains and provides advantages to its shareholders. Ensuring profitability is of the utmost importance in this sector. 30
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Public Sector: Public sector refers to the organisations that are owned by the government (GOV.UK, 2019). Education and healthcare are basic services that are provided by the public sector in the United Kingdom. Purpose: This sector operates with the principal objective of advancing the public interest and enhancing the standard of living for individuals. A variety of governmental branches are represented in this setting. A further objective is for markets and industries to effectively serve consumers (HN Global, 2021). Voluntary Sector: Charities and non-profit organisations that advocate for the welfare of the public fall under the volunteer sector. These non-profit organisations operate with the objective of resolving a particular issue (Morrison, 2020). Purpose: The purpose of the nonprofit sector is to: Solving societal issues and bettering the lives of individuals are the focal points of this sector. Nonprofit organisations are motivated primarily by their mission rather than by financial gain. In order to achieve their objectives, non- governmental organisations (NGOs) commonly collaborate with other entities and depend on contributions from donors, grants, and volunteers (OECD, 2019). The advocacy for social and environmental justice, assistance for underprivileged regions, and resolutions to social problems are all significantly dependent on the initiatives of the nonprofit sector (Smith, 2022). The Size and Scope of a Range of Different Types of Organisations Private Sector: BAJ Shop Ltd. 31
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BAJ Shop Ltd Established 1999 Employees 30 Company Type Private Limited Company Industry Fashion Headquarters London Euston Size & Scope Products & Services The general public may visit any of BAJ Shop Ltd's five brick-and-mortar locations; the company does not have an internet presence. Having trouble keeping up with the needs of internet clients at the moment expects a 10% expansion over the following two years. Ten million pounds in sales, with famous people accounting for 20% of that total (Statista, 2022). Contributes one per cent of profits to charity as part of its corporate social responsibility efforts. Rings, chains, earrings, and bracelets in a variety of diamond-cut styles are provided. Creates one-of-a-kind items and ships them to famous people. Stakeholders People in general, famous people, important clients, investors, vendors, workers, etc. Mission & Vision Dedicated to being the industry leader by creating the most cutting-edge and original jewellery possible. Current goal: Future income should be increased by 10% (Wetherley and Otter, 2018). 32
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Business Objectives Artisan jewellers who have had their imaginations stoked to create unique pieces. Making efforts to establish a solid online identity. Legal Structure Private Limited Company Organizational Structure An organizational structure that is both flat and director-monitored. ` Public Sector: National Health Service (NHS) National Health Service (NHS) Established In 1948, the UK government began funding what would become known as the National Health Service (Worthington and Britton, 2018). Employees Employs a considerable workforce, including healthcare experts, administrative workers, and support people. The precise figures may vary from one area to another (Xtensio, 2021). Company Type Public sector organization, funded by the government. Industry Healthcare and public health. Size & Scope Products & Services Includes all of the UK's hospitals and healthcare facilities. Provides a comprehensive range of medical services, from diagnosis to treatment to surgery to preventive care. helps healthcare providers public and private work together to enhance service delivery. 33
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Stakeholders The people of the United Kingdom as a whole, individual patients, healthcare providers, governments, and collaborative groups are the key constituents. Mission & Vision The goal of the NHS is to make all necessary medical treatment available to anybody who needs it, without regard to the ability to pay (Waterson, 2014). Vision: Aims to provide excellent healthcare that is accessible to all members of the community. Business Objectives Dedicated to improving people's health, avoiding disease, and providing quality medical treatment to everyone who needs it. Emphasizes public health initiatives, medical research, and continuous improvement in healthcare delivery. Legal Structure The government of the United Kingdom owns and finances the National Health Service (NHS). Leadership Structure Organized with a hierarchical structure, including regional health authorities, NHS Trusts, and Clinical Commissioning Groups (CCGs). Decision-Making Strategic choices and management procedures are monitored by a centralized Board of Directors and executive team. Voluntary Sector: The British Red Cross The British Red Cross Established Providing international humanitarian relief since its founding in 1870, the British Red Cross is a non-profit organization run entirely by volunteers. 34
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Employees A hardworking staff and an army of volunteers to provide timely aid in times of need. Organization Type The British Red Cross is a registered charity that serves only in the humanitarian and volunteer sectors. Sector Focus Assistance in times of crisis, health and social services, community development, and help to other countries. Size & Scope Products & Services The British Red Cross has a vast presence, giving a comprehensive variety of services to people and communities in need. Provides health and social care, helps refugees, and reaches out to the community in times of need. helps solve local and international humanitarian problems by working with other organizations (Brandish, 2021). Stakeholders People living in disaster-stricken areas, charitable groups, volunteers, and government agencies are all considered primary stakeholders. Mission & Vision Preventing and relieving human suffering while impartially safeguarding life and health is the focus of the British Red Cross. Vision: Dedicated to creating a society where those in need may always count on receiving assistance, with an emphasis on compassion, objectivity, and neutrality. Business Objectives Dedicated to helping those in need, strengthening communities, and standing out for the rights of marginalized groups. The ultimate goal is the creation of a more caring and welcoming society using constant adaptation and response to new threats. Legal Structure The British Red Cross is a charitable organization that follows the rules established for nonprofits. Leadership Structure A decentralized organization with regional and local entities, governed by a Board of Trustees and directed by an Executive Director. Decision-Making Volunteers, employees, and leaders at all levels of the organization work together to make decisions. 35
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The Relationship Between Different Organisational Functions and How They Link to Organisational Objectives and Structure Organisational Chart Regarding the Interrelationships Between Various Business Functions Figure 1: Interrelation Between Various Business Functions Interrelation Between the Organisational Departments Understanding the interrelationship between various functions within an organisation and how they link to the organisational structure is essential for effective management and achieving strategic objectives. Let's explore this in the context of BAJ Shop UK, a hypothetical retail business. The sales team in BAJ Shop directly interacts with customers, understanding their 36
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needs and feedback, which is vital for the marketing team to strategize their campaigns effectively. The marketing team's efforts in promoting products influence the sales figures and customer reach. HR supports all departments by recruiting skilled employees, managing training and development, and ensuring a healthy work environment. The performance of each department depends heavily on the efficiency and effectiveness of the HR function. The finance department plays a crucial role in budget allocation, financial planning, and controlling expenses. Every department relies on finance for its operational budget and financial support for projects and activities. These functions are closely linked. BAJ Shop UK, like any other retail business, aims to maximize profits, expand market share, and ensure customer satisfaction. Each department contributes to these objectives. For instance, the marketing department aims to increase brand awareness and sales, contributing to profit maximization. The organisational structure of BAJ Shop is likely a hierarchical or divisional structure, common in retail businesses. This structure defines the roles and responsibilities of each function and establishes clear reporting lines. For example, the sales department might be structured regionally, with each region's manager reporting to the national sales director. The interrelationships between departments can significantly impact the organisational structure. For instance, if BAJ Shop decides to focus more on online sales, this might lead to an increased role for the IT and digital marketing departments, potentially leading to a restructuring. The effectiveness of these interrelationships can lead to organisational restructuring. For instance, if the supply chain and operations departments consistently work closely and effectively, there might be a move to merge these under a single leadership for more streamlined decision-making. At BAJ Shop UK, as in any organisation, the interrelationships between different functions are crucial for achieving organisational objectives. These relationships define the workflow, communication, and overall efficiency of the business. Advantages Interlinked with Organisational Structure The interrelationship of departments in BAJ Shop's organisational structure offers significant advantages. This structure facilitates seamless interaction and collaboration between teams, directly enhancing productivity and aligning efforts towards common objectives. For instance, the close collaboration between marketing and product development, fostered by a cohesive organisational design, can lead to innovative product designs. This is evident in how jewellery 37
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designers at BAJ Shop use customer feedback, provided by a responsive customer service department, to create unique and popular pieces. Moreover, the synergy between marketing and finance is another result of this interconnected structure. Marketing strategies are more efficiently formulated with the financial insights available, leading to better resource allocation and improved return on investment. Disadvantages Interlinked with Organisational Structure However, the same interdepartmental connectivity in BAJ Shop's organisational structure can also present challenges. Miscommunication, a common byproduct of interlinked departments, can lead to delays or derailment of projects. The organisational structure, while facilitating collaboration, can sometimes create conflicts, especially when departments with differing objectives compete for resources. This can slow down the progress of collaborative projects. Moreover, the interconnected nature of the structure might lead to a myopic focus on immediate needs, overshadowing long-term strategic goals. Additionally, in a structure that encourages interdepartmental collaboration, resistance to change can be a significant hindrance. Conclusion BAJ Shop Ltd., the NHS, and the British Red Cross are all outstanding examples of private, public, and voluntary sector organizations that demonstrate their social obligations. Since BAJ Shop is for-profit, it stresses customer satisfaction and growth. The NHS is a public sector rock, dedicated to citizen health and welfare. The British Red Cross, a charity, addresses humanitarian concerns to improve society. These institutions are a rich tapestry of organizational variation, each contributing uniquely to economic progress, public welfare, and humanitarian aid. 38
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References Allied Market Research (2020) Sports Apparel Market by End User. Available at: https://www.alliedmarketresearch.com/sports-apparel-market . (Accessed: 15 November 2023). Ariss, S., Foster, A., Haywood, A., Akparibo, R., Mukuria, C., Thompson, J., Holding, E. and Cooper, R. (2019) Evaluation of the British Red Cross community connectors programme: final report, Social Return on Investment: May 2019. Brandish, C., Garraghan, F., Ng, B.Y., Russell-Hobbs, K., Olaoye, O. and Ashiru-Oredope, D. (2021) July. Assessing the impact of a global health fellowship on pharmacists’ leadership skills and consideration of benefits to the National Health Service (NHS) in the United Kingdom. In Healthcare (Vol. 9, No. 7, p. 890). MDPI. Burns, J. and Needle, D. (2019) Business in Context: An Introduction to Business and its Environment. 7th Ed. Cengage Learning Gov. uk (2019) Hallmarking in the UK: consume protection. Available at: https://www.gov.uk/guidance/hallmarking-in-the-uk-consumer-protection . (Accessed: 15 November 2023). HN Global (2021) Textbooks. Available at: https://hnglobal.highernationals.com/textbooks Textbooks. (Accessed: 17 November 2023). Majeed, A., Maile, E.J. and Bindman, A.B. (2020) The primary care response to COVID-19 in England's National Health Service. Journal of the Royal Society of Medicine , 113(6), pp.208- 210. 39
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Morrison, J. (2020) The Global Business Environment: Towards Sustainability? 5th Ed. Red Globe Press OECD (2019) Reducing the health and risks of the copper, rare earth and cobalt industries. Available at: https://www.oecd.org/greengrowth/Reducing%20the%20health%20risks%20of %20the %20copper.%20rare%20earth%20and%20cobalt%20industries.pdf. (Accessed: 18 November 2023). Smith, P. (2022) UK Jewelry Industry, Statista. Available at: https://www.statista.com/topics/8080/uk-jewelry-industry/#topicOverview (Accessed: 12 November 2023). Statista (2022) Number of millionaires in Europe. Available at: https://www.statista.com/statistics/814254/number-of-high-net-worth-individuals-one- million- Europe/. (Accessed: 15 November 2023). Waterson, P. (2014) Health information technology and sociotechnical systems: A progress report on recent developments within the UK National Health Service (NHS). Applied ergonomics , 45(2), pp.150-161. Wetherley, P. and Otter, D. (2018) The Business Environment: Themes and Issues in a Globalised World. 4th Ed. Oxford: Oxford University Press. Worthington, I. and Britton. C. (2018) The Business Environment . 8th Ed. Harlow: Pearson Xtensio (2021) How to Create a Fact Sheet. Available at: https://xtensio.com/how-to-create-a- fact-sheet . (Accessed: 15 November 2023). 40
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