PMPG 5001- YouTube Videos Final Exam Study Notes (Dec.9.2023)

4. The Importance & Value of the CHECK LIST https://www.youtube.com/watch? v=55Nc8nccPa0  World Health Organization (WHO) needed help with a project to reduce deaths in surgery despite well-trained professionals.  Other industries (sky-scraper industry, aviation) were studied, and found that they used CHECKLISTS (a tool to help make experts better).  Designing a checklist for the entire surgery team to help them manage complexity - Identify Pause Points = moments in a process that you can catch a problem before it is a danger, and then do something about it. - Focus on pillar items (key things that get forgotten or missed if they are not checked)  Surgery complication - and related death rates fell 35% and 47% respectively, in every hospital that implemented checklists .  Using checklists require humility , discipline and team work .  “As individualistic as we want to be, complexity requires group success”. 5. Learn What the 7 Quality Control Tools Are in 8 Minutes https://www.youtube.com/watch?v=LdhC4ziAhgY Ishikawa – defined the 7 QC Tools i. Control Charts – helps us to decide if we’re dealing with common cause (points falling within UCL and LCL) or special cause variation (points falling outside of control limits) ii. Scatter Diagrams (Correlation Charts) iii. Histograms iv. Flow Chart v. Check Sheet (Tally Sheet) vi. Pareto Diagrams vii. Cause and Effect Diagrams (Ishikawa/Fishbone Diagram)  Dr. Walter Shewhart = father of statistical quality control  In 1930’s and 1940’s Dr. Walter Shewhart and Dr. W. Deming introduced quality control in Japan.  Correlation does not mean causation.  TCQ = quality control spread to all facets of the organization  Benefits of QC: 1. Less defective products 2. Increased customer satisfaction (enhanced trust and loyalty) 3. Lowers company costs 4. Profits increase