BSBXCM501 Project Portfolio-1

Ransford College RTO No: 45178 CRICOS No: 03614A Contents Section 1: Guide workplace communication 4 Section 2: Engage in workplace communication and negotiation 7 Section 3: Review communication 11 BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A don't just concentrate on hardware but also compete against other teams by developing software, material, and other activities that must include and instruct the students The main goal of the Worlducation project is to provide high-quality educational standards that don't just concentrate on hardware but also compete against other teams by developing software, material, and other activities that must include and instruct the students. Project areas requiring negotiation (at least one): To properly use tablet computers in business-to-business procedures, it was necessary to realize its content and computer hardware, both of which were proven to be successful in the classroom. Consumer BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A Fires, explosions, accidents, floods, hazardous material emissions, acts of violence or terrorism, and many more are examples of crisis and emergency events that may harm Worlducation and its personnel. In the event of a catastrophe, your primary focus should be safety. Social Networking Policy While social networking provides new potential to improve our brand's reputation and build our business, it also poses a substantial business risk when handled incorrectly. Failure to adhere to Worlducation's social media and networking policy, as well as other forms of misuse of social media and networking technologies, may result in disciplinary action, including termination of employment. New supplier Policy and Procedures All new suppliers to the business must be reviewed and accepted in accordance with this policy to ensure that the supplier service is aligned with the business objectives. Performance Management Policy and Procedures To make sure that all employees and their managers are aware of the expectations and opportunities for planning, managing, reviewing, recognising, and enhancing individual employee performance. Summarise legislative requirements Which legislation applies to your project/issue and/or workplace communication? How do they apply? The sort of business structure you chose at inception effects your funding opportunities, tax responsibilities and personal liabilities. Intellectual Property Laws that provide protection of intellectual property ownership from any misuse or misconduct. Initial founders and shareholders agreement need to be framed, employees need to be considered, financial structure of the organisation needs to be decided, intellectual property has to be considered and all the contracts have to be formulated. Privacy Act 1988 is legislation that provide protection for personal BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A two different contexts (e.g. deaf employees). Attach your protocol (including adaptations) to this section of the portfolio. trying to establish protocols Name names .... Tie protocols to situations, daily routines and job descriptions .... Evaluate and update .... Ensure for flexibility. Identify internal and external information needs Identify competing or conflicting interests. Develop a range of communication strategies to meet organisation needs and goals 7 Develop a communication plan Push-button interface, with different button for each choice. Nonvocal elements of verbal communication. These policies are those that can be used to adapt the SSON to changing conditions. They are generated in response to a trigger fired by a change in the user, service, or network context. They connect the two classrooms (those who bought the products and... Worlducation started 2020 with a huge sale to a school in Portugal. Support and implement developed protocol(s) Prepare at least two different materials (e.g. intranet post, poster, video, checklist etc.) to support and/or implement the developed protocols. At least one of your materials should use digital technology. Poster: BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A Mentor others to achieve communication goals Who are you mentoring? What expertise/wisdom/knowled ge are you able to offer? What mentoring principles will you follow? How will you address organisational communication requirements and goals? How will you motivate them to communicate respectfully and consider everyone’s needs? Attach proof of your mentoring session to this section of the portfolio (unless viewed in person by your assessor). In addition to giving the individual long-term encouragement and support, the mentor offers wise counsel. Mentor must attend to each employee’s specific needs and show them patience and respect. When a team member is having trouble integrating, the mentor can provide emotional support by listening to their worries and offering encouragement and support. I will be mentoring individual employees and team members.  All help related to financial operations, performance indicators and support the strategic policies. To work on identifying new and expanding existing sources of revenue and ways to help more classrooms in need. poI will follow the principles of trust, confidentiality and mutual respect of each other. The relationship should be based on preset boundaries and ground rules and there should be power differentials between a mentor and mentee  All Staff  The Code of Conduct  Build Trust: No of the type of connection, trust is the cornerstone. It’s essential that you can create a climate of free speech and respect for one another. How much and how quickly a coach can lay this foundation depends on their ability to be effective. The manager's regular interaction with the employee is the basis of any coaching relationship. An effective coaching meeting cannot be held without some level of trust. Your staff needs to believe in you and know that you are only looking out for their best interests by assisting them rather than spying on them.  It is important that workers have confidence in their employers, in this way it will be easy to explain the objectives of the organization.  Through practices of the code of conduct and mentoring, since it seeks to create an excellent work environment. STOP: Focus on the person, their thoughts and emotions LOOK: Pay attention to non-verbal messages which the employee isnot able to communicate openly with words. LISTEN: Listen to the main essence of what the person is trying to communicate, feel their thoughts and understand their vulnerabilities. Be empathetic BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A s at work. In addition to behavior, the following factors have an impact on cultural differences at work: Desktop backgrounds  Copy for newsletters and emails  Desk or workplace ornamentation.  Think about what concepts, things, or other luxuries in the workplace might be unacceptable to some cultures. Make sure each team member takes these distinctions into account Plan outcomes What are the potential outcomes of the negotiation (at least two)? What are your desired outcomes (at least one)? Beyond the specific agreement's outcome, it's crucial that the process and result improve the relationships between the parties for subsequent talks to go smoothly. It pays to consider long-term cooperation even though short-term profits could be alluring. The reputation of the individual negotiator or team is connected to developing relationships. The level of respect accorded to a negotiator determines how successful the negotiation will be, and open communication and mutual trust help to build respect. A negotiator with a bad reputation, on the other hand, might find it difficult to get a good deal for a client. Plan approach How will you communicate?  What method will you use?  What communicatio n style will you adopt?  Why is this style suitable? What communication challenges/risks do you anticipate (at least two)? How will you remove any barriers that may influence understanding? Which negotiation techniques will you follow to positively influence others? I will be having a meeting discussion with the general manager and inviting several managers in the process as the situation happens in all departments. I will be adopting assertive communication style as it requires input from all managers in the department. It is very suitable that promotes collaboration in finding suitable solution to the situation. Communication challenges/risks that I anticipated is denial of the situation. Some claims that it never happened and everything works out well. I will be removing barriers by explaining the situation where I was involved in it and saw it happened from beginning until the end. I will be very collaborative in my negotiation as I believe my plan is for the improvement of the organisation and mitigating possible situation from happening again. By means of analytical and verbal communication, for this it isnecessary to express and gesture when speaking. A meeting will be held through a virtual platform, analyticalcommunica tion will be adopted, since it is appropriate to show BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A the general manager after he listens to the information provided in the meeting discussion. I will confirm the key outcomes of the negotiation of the plan from the general manager after his I will confirm the key outcome from the general manager after he listens to the information provided in the meeting discussion I will confirm the key outcomes of the negotiation of the plan from the general manager after his evaluation of the situation. With both the parties To ensure the legislative requirements are met, best standard practice is BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A followed . Worlducation believes that the technologies ae used for work  purposes only and code of conduct is properly followed. EMAIL From: anasbaber@gmail.com To: sarahdenver@gmail.com Subject: communication improvement Dear Ms. Sarah, I have evaluated the situation based on the information from the meeting discussion and have checked with others as well of the situation. It is unfortunate things to happen in our organisation. Although it didn’t escalate, but the culture of always have conflict to happen is not good for the organisation. I am sending you this email to give you approval to go ahead with the communication improvement plan. I would like to have your plan in detail. Can you meet me tomorrow at 10:00 AM In my office? I want to hear from you about the plan. Look forward to hear your reply. Sincerely yours, Anas Baber. Implement negotiation outcomes Attach proof of the implementation of negotiation outcomes to this section of the portfolio After discussion with Mr. Bernard, the plan is implemented directly and communicated with all employees and staff. It shows improvement as there has been less conflict and any information has been checked first before proceeding with the task. I have experienced the situation where the information has not been confirmed and the staff is confirming it before driving into conflict. It is a good improvement. Survey will be conducted through email. Please select one To: CEO From: Anas Baber Subject: Implement Negotiation Dear sir/madam, This email is to confirm that the cloud is already deployed so that itcan be used for its intended purposes. Best regards, Anas Baber. Attach: Complex information explanation/negotiation ☐ BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A Confirmation of negotiation outcomes ☐ ☐ Implementation of negotiation outcomes BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A First occasion: Describe the audience Are you aware of any communication challenges? Are you aware of any differing perspectives? Particularly in companies that employ foreign workers or clientele, modern workplaces are   frequently more   varied   than ever. Managers come up with creative and interesting ways to bring people from different   backgrounds   together   for   effective   teamwork   andcohesiveness. Select team-building activities and form each teamwith   people   who   wouldn't   typically   collaborate   and   from   various cultural backgrounds. Organize   a   training   session   on   cultural   differences as   well.   Thisteaches   workers   how   to   be   more   understanding   of   culturaldifference s at work. In addition to behavior, the following factorshave an impact on cultural differences at work: Desktop backgrounds  Copy for newsletters and emails  Desk or workplace ornamentation  Think about what concepts, things, or other luxuries in the workplace might be unacceptable to some cultures. Make sure each team member takes these distinctions into account Plan outcomes What are the potential outcomes of the negotiation? What are your desired outcomes? Beyond the specific agreement's outcome, it's crucial that the process and result improve the relationships between the parties for subsequent talks to go smoothly. It pays to consider long-term cooperation even though short-term profits could be alluring. The reputation of the individual negotiator or team is connected to developing relationships. The level of respect accorded to a negotiator determines how successful the negotiation will be, and open communication and mutual trust help to build respect. A negotiator with a bad reputation, on the other hand, might find it difficult to get a good deal for a client. Plan approach How will you communicate?  What method will you use?  What communicatio n style will you adopt?  Why is this style suitable? What communication challenges do you I will be having a meeting discussion with the general manager and inviting several managers in the process as the situation happens in all departments. I will be adopting assertive communication style as it requires input from all managers in the department. It is very suitable that promotes collaboration in finding suitable solution to the situation. Communication challenges/risks that I anticipated is denial of the situation. Some claims that it never happened and everything works out well. I will be removing barriers by explaining the situation where I was involved in it BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A anticipate? How will you remove any barriers that may influence understanding? Which negotiation techniques will you follow to positively influence others? and saw it happened from beginning until the end. I will be very collaborative in my negotiation as I believe my plan is for the improvement of the organisation and mitigating possible situation from happening again. By means of analytical and verbal communication, for this it isnecessary to express and gesture when speaking. A meeting will be held through a virtual platform, analyticalcommunica tion will be adopted, since it is appropriate to show theresults through project numbers. Some challenges may beconnectivity and clarity. For this, a recording and data segregation will be carried out, so that it is understandable for everyone. To negotiate, active listening and persuasion through advantages will be used. One problem they may have been having people working in various time  zones, as it makes communication difficult and leads to major delays or missed deadlines, which has a negative impact on a firm. Language barriers and cultural differences  It is also advisable to have a weekly or daily online team calendar where  employees can update the status of their tasks at the end of the day. This makes it easy for international colleagues to determine the precise status of projects and where they should pick up. At   a multicultural organisation, intercultural training isessential for fostering cross-cultural communication. Listen more often than you speak.  By effectively framing a negotiation, you can make it easier to negotiate on the  issues that important to you Communicate complex information and negotiate Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g. conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person The organization's strategy must be conveyed to all of its stakeholders, both internal and external. In the business sector, communication is governed by a set of standards and guidelines. In the early stages of the effort, written mail, telephone conversations, etc. were the sole means of obtaining information. Yet, even since its inception, With teleconferencing, satellite systems, and mobile phones, we can communicate with one another. Strong internal communication channels contribute significantly to an organization's ability to build a favourable reputation. I will clarify challenging ideas by drawing on personal events that occurred throughout my regular participation in the activity. Meeting Notes: If you want to improve your ability to convey difficult information, think about these suggestions : Dear friends, it is important to keep in mind our goal to reach more children  through technology, by developing the cloud, customers will be able to access BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A by your assessor). the software remotely on their own devices. This will allow us to meet the objective, since high performance, it has been proven that the performance indicators are adequate, and the results support the strategic policies. ( pic of the meeting). Confirm negotiation outcomes With whom will you confirm the key outcomes of the debate? How will you confirm the key outcomes of the negotiation? Attach proof of your confirmation to this section of the portfolio (e.g. minutes of meeting). I will confirm the key outcome from the general manager after he listens to the information provided in the meeting discussion. I will confirm the key outcomes of the negotiation of the plan from the general BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A manager after his I will confirm the key outcome from the general manager after he listens to the information provided in the meeting discussion. I will confirm the key outcomes of the negotiation of the plan from the general manager after his I will confirm the key outcome from the general manager after he listens to the BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A information provided in the meeting discussion I will confirm the key outcomes of the negotiation of the plan from the general manager after his evaluation of the situation. With both the parties To ensure the legislative requirements are met, best standard practice is followed . Worlducation believes that the technologies ae used for work  purposes only and code of conduct is properly followed. EMAIL From: anasbaber@gmail.com To: sarahdenver@gmail.com Subject: communication improvement Dear Ms. Sarah, I have evaluated the situation based on the information from the meeting discussion and have checked with others as well of the situation. It is unfortunate things to happen in our organisation. Although it didn’t escalate, but the culture of always have conflict to happen is not good for the organisation. I am sending you this email to give you approval to go ahead with the communication improvement plan. I would like to have your plan in detail. Can you meet me tomorrow at 10:00 AM In my office? I want to hear from you about the plan. Look forward to hear your reply. Sincerely yours, Anas Baber. Implement negotiation outcomes Attach proof of the implementation of negotiation outcomes to this section of the portfolio (e.g. performance review spreadsheet updated to reflect After discussion with Mr. Bernard, the plan is implemented directly and communicated with all employees and staff. It shows improvement as there has been less conflict and any information has been checked first before proceeding with the task. I have experienced the situation where the information has not been confirmed and the staff is confirming it before driving into conflict. It is a good improvement. Survey will be conducted through email. Please select one To: CEO From: Anas Baber Subject: Implement Negotiation BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A new KPIs). Dear sir/madam, This email is to confirm that the cloud is already deployed so that itcan be used for its intended purposes. Best regards, Anas Baber. Attach: Complex information explanation/negotiation ☐ Confirmation of negotiation outcomes ☐ ☐ Implementation of negotiation outcomes BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A Section 3: Review communication Obtain feedback on communication and negotiation Use digital technology (e.g. online survey, email) to obtain feedback from at least two sources (e.g. from mentoring session, or negotiations). As you seek feedback, consider your communication/negotiation as well as the broader organisation’s communication systems, channels and processes. Summarise the feedback. Attach proof of the feedback to this section of your portfolio. The best way to achieve good communication is to follow the communication process. When followed correctly, the procedure can typically guarantee that the recipient will comprehend the sender’s message. Although it appears straightforward, communicating is not that easy. Various obstacles appear at various stages of the procedure. These obstacles have a detrimental effect on the communication process. The use of an improper medium (channel), poor grammar, provocative language, phrases that contradict body language, and technical jargon are a few examples of frequent hurdles. Another major barrier is noise. Noise can happen at any time throughout the operation. Mail To: Anas Baber From: CEO Subject: Feedback on communication and negotiation Dear Anas, This email is to send you our feedback on the proceduresincorporated to improve communication. When followed correctly, the procedure can usually ensure that the recipient will understand the sender’s message. Great results have been achieved in our team and I consider that it isa great improvement for the company. Sincerely, CEO Survey In overall, 95% of the organization is pleased with the communication and negotiation enhancements that have been implemented. Identify opportunity for improvement What areas of your communication and negotiation need improvement? How effective were the communication channels, systems and processes? What areas of the team or organisational practices need improvement? Since it has been determined that the efficacy in carrying out the  procedures is not being carried out as it should be, the sales areas need to strengthen their communication The efficacy of the outcomes is demonstrated by confirming that  90% of the workers reply appropriately when evaluating using methods like surveys and when holding workshops and providing\\oo their individual comments\ Without a doubt, the field of occupational health and safety requires  development in terms of inventiveness to be forceful in engaging with employees. BSBXCM501 Project Portfolio V1 June 2022

Ransford College RTO No: 45178 CRICOS No: 03614A Document and implement improvement requirements Follow organisational requirements to document areas needing improvement. Implement any improvements to organisational practices (e.g. amended policies/procedures/protocols) Attach proof to this section of your portfolio Continuous improvements will be made in the field of occupational health and safety to improve and prevent all-risks. All employees are required to use Worlducation's templates for all workplace documentation. In-built software review functionality should be used, and all comments recorded in a feedback register. Feedback register should contain the date, project number, name of reviewer, person receiving feedback, comments and action required. annual and quarterly reports, news releases, verbal communication (with external people such as analysts, investors, and the media), senior management presentations and information on the web site and intranet.  Achievements  Productivity  Communication Skills  Teamwork  Creativity and Innovation  Flexibility and Problem solving Consultation. When developing your policies and procedures, you must consult with all. policy is to be implemented in a way that ensures compliance with relevant legislative requirements and standards of best practice. Worlducation expects that staff will use the channels and for business purposes only and comply with all relevant policies and procedures, the Code of Conduct. we will continue to develop and trial new communication platforms, channels, and tools to improve information sharing and collaboration between all staff members Attach: Proof of feedback ☒ Improvement documentation/implementation ☒ . BSBXCM501 Project Portfolio V1 June 2022