BSBPMG516_Assessor Marking Guide_v2.0

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Assessor Marking Guide BSBPMG516 - Manage project information and communication BSBPMG516_ Assessor Marking Guide_v2.0_September 2019 Page 1 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

Table of Contents Table of Contents 2 Assessment information 3 Additional Resources 4 Assessment Instructions 5 Preparing for Assessment 6 Student Assessment Agreement 7 Conducting Assessment 8 Following Assessment 9 Assessment Task 1 Cover Sheet 10 Assessment Task 1: Written Questions 11 Assessment Task 1 Instructions 13 Assessment Task 1 Checklist 16 Assessment Task 2: Project information and communication planning 17 Assessment Task 2 Instructions 18 Assessment Task 2 Checklist 22 Assessment Task 3: Project information and communication management implementation 24 Assessment Task 3 Instructions 25 Assessment Task 3 Checklist 28 Final Results Record 30 BSBPMG516_Session Plan_v2.0_September 2019 Page 2 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

Assessment information The assessment tasks for BSBPMG516 Manage project information and communication are outlined in the assessment plan below. This document is to be used as a guide to marking the assessment tasks required for this unit. It gives the instructions provided to the student for each task with sample/benchmark answers, as well as any relevant instructions for the assessor. To be assessed as competent for this unit, the student must complete all of the assessment tasks satisfactorily. Assessment Plan Assessment Task Overview 1. Written questions Students must correctly answer all questions. 2. Project information and communication planning Students are required to create a project communication management plan to support the objectives of a project in consultation with a team. They will also establish a project management information system. 3. Project information and communication implementation and evaluation Students are required to implement and then evaluate project information and communication processes. Mapping Guide A mapping guide is included as a separate document to show how each assessment task maps to the unit of competency. Naming electronic documents Students are instructed to name their documents. Each should include:  course identification code  assessment task number  activity number  document title (if appropriate)  your own name  the date it was submitted For example, BSBPMG516 AT 2 Project Information and Communication Project Joan Smith 20/04/17 BSBPMG516_Session Plan_v2.0_September 2019 Page 3 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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Additional Resources The following resources are to be found in the Assessor Resources folder They are to be used when preparing for, and marking, the assessment tasks Assessment Task 2  Project Communication Management Plan Assessor  Project Communication Management Plan Template  Project Management Policy and Procedures  Project Management Plan Excerpt Assessment Task 3  Project Status Report Assessor  Evaluation Report Assessor  Project Management Policy and Procedures  Project Progress Report Dan  Project Progress Report Donna  Project Progress Report Erin  Project Closure Report Dan  Project Closure Report Donna  Project Closure Report Erin The following resources are to be found in the Student Resources folder Please ensure that the students receive these documents before they begin the Assessment Task. Assessment Task 2  Project Communication Management Plan Template  Project Management Policy and Procedures  Project Management Plan Excerpt Assessment Task 3  Project Management Policy and Procedures BSBPMG516_Session Plan_v2.0_September 2019 Page 4 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

Assessment Instructions This Assessor Marking Guide outlines the assessment tasks as shown in the Assessment Plan. It also provides benchmark responses to the assessment tasks. As some assessment tasks require completion of, for example, plans or reports, additional resources are provided for assessors to refer to for guidance with marking where necessary. Each assessment task in this booklet consists of the following: Assessment Task Cover Sheet Students must fill out and sign the first section of each task’s Assessment Task Cover Sheet and submit it together with their assessment task responses. If they are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission. If they are submitting electronically, they are instructed to print out the cover sheet, fill it out and sign it, then scan this and submit the file. A copy of the Task 1 Cover Sheet is included in this guide so you can familiarise yourself with it. When you have marked a student’s assessment task responses using the assessment task’s Checklist, you will fill out the middle section of the Assessment Task Cover Sheet, giving each student’s result for the unit as satisfactory (S), unsatisfactory (U), or did not submit (DNS). Assessment Task Information This gives you and the students: a summary of the assessment task information on the resources to be used submission requirements re-submission opportunities if required Assessment Task Instructions These give questions to answer or tasks which are to be completed Their answers need to be typed up using software as indicated in the Assessment Task Instructions. They must copy and paste each task’s instructions into a new document and use this as the basis for their assessment task submission, including this document’s header and footer. If the students are submitting electronically, they are to give the document a file name that includes the unit identification number, the task number, your name and the date. Checklist Assessors should use each task’s Checklist to mark their students’ responses. Print out the Checklist, and fill it in by hand, complete the bottom section. If you need more space than is given in the checklist, copy and paste the page into a new document. Change the spacing to suit your responses, then print that out to fill out and sign. BSBPMG516_Session Plan_v2.0_September 2019 Page 5 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

Preparing for Assessment All assessors must be familiar with their RTO’s assessment policy and procedure, including re-assessment opportunities and assessment appeals. Prior to assessment, assessors must thoroughly review each of the assessment tasks and supporting resources prior to discussing these with students. Assessors should ensure that they are aware of the key requirements of each task and ensure that all appropriate facilities, resources and equipment are available. Assessors must provide students with the Student Assessment Tasks booklet at the outset of each unit, and clearly explain all assessment tasks and assessment criteria. You must also provide opportunities for students to clarify any information and to confirm students’ understanding of the assessment criteria. Assessors must provide students with the due date for each assessment task for this unit. Students should be instructed to write the dates in their Student Assessment Tasks booklet for each task. Where appropriate, time limits for assessments may be set at the assessor’s discretion. Before beginning the assessment, each student must fill out and sign the Student Assessment Agreement which is at the beginning of their Student Assessment Tasks booklet , and submit it to you. You must countersign it and keep it on file. Only when a student has submitted their Student Assessment Agreement can they begin the assessment tasks. A copy of the Student Assessment Agreement is given on the following page. Reasonable adjustment Where a student has indicated they have specific needs for assessment, these should be considered and reasonable adjustments made. Reasonable adjustments must be noted in the Assessment Task Cover Sheet for the relevant task. Some examples of reasonable adjustments that could be made for the assessments include:  verbal responses to written activities (such as questions and answers tasks and case studies)  providing students with large-print copies of the Student Assessment Booklet.  providing more time for students to complete assessments. BSBPMG516_Session Plan_v2.0_September 2019 Page 6 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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Student Assessment Agreement Make sure you read through the assessments in this booklet before you fill out and sign the agreement below. If there is anything that you are unsure of, consult your assessor prior to signing this agreement. Have you read the assessment requirements for this unit?  Yes  No Do you understand the requirements of the assessments for this unit?  Yes  No Do you agree to the way in which you are being assessed?  Yes  No Do you have any specific needs that should be considered?  Yes  No If so, explain these in the space below. Do you understand your rights to re-assessment?  Yes  No Do you understand your right to appeal the decisions made in an assessment?  Yes  No Student name Student number Student signature Date Assessor name Assessor signature Date BSBPMG516_Session Plan_v2.0_September 2019 Page 7 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

Conducting Assessment Assessment Context A simulated work environment is to be used when assessing this unit. Therefore, assessment tasks:  Reflect real life work tasks.  Are required to be performed within industry standard timeframes as specified by assessors in relation to each task.  Are assessed using assessment criteria that relate to the quality of work expected by the industry.  Are performed to industry safety requirements as relevant.  Utilise authentic workplace documentation.  Require students to work with others as part of a team.  Require students to plan and prioritise competing work tasks.  Involve the use of standard, workplace equipment such as computers and software.  Ensure that students are required to consider workplace constraints such as time and budgets. Assessment tasks are varied and must be completed over a period of time and, where required, on a number of occasions. Written assessments  Observe student conduct where appropriate (e.g. closed book conditions)  Liaise with the student during any projects/research tasks as required  Ensure assessment timings are adhered to where appropriate  Ensure the submission date is complied with where appropriate  Intervene if assessment conditions are not complied with.  Mark assessment using the model answers and record performance for each question in the checklist.  Check submissions for plagiarism, cheating or collusion. Where you believe this has occurred it should be reported and managed according to the RTO’s process.  Indicate performance for theory questions using the checklist provided. Practical observations  Practical observations provide opportunities for students to demonstrate both knowledge and skills.  Observe performance from an appropriate position.  Assess student performance against the assessment criteria.  Use your professional judgement when deciding if a student has satisfactorily addressed the assessment criteria.  Record performance on the observation checklist at the time of observation.  Indicate performance as satisfactory or unsatisfactory by placing a tick in the relevant box on the Assessment Task Cover Sheet.  Record appropriate comments and use for feedback purposes. BSBPMG516_Session Plan_v2.0_September 2019 Page 8 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

Following Assessment As each assessment task is completed and submitted by a student, complete the task’s Assessment Task Cover Sheet to indicate satisfactory or unsatisfactory performance. If the student did not submit a task by the required date, record DNS (Did Not Submit). Where the outcome of an assessment task is not satisfactory , return the Assessment Task Cover Sheet to the student and arrange a meeting to provide feedback. You can then make arrangements for re- assessment as required. Discuss the result verbally with the student and provide advice on re-assessment opportunities as per your RTO’s re-assessment policy. Depending on the task, this may include  resubmitting incorrect answers to questions (such as short answer questions and case studies)  resubmitting part or all of a project, depending on how the error impacts on the project’s outcome.  redoing a role play after being provided with appropriate feedback about your performance  being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback. Student should be provided with an appropriate time frame in which to resubmit their work, according to the RTO’s re-assessment policy and procedure. Students should only redo questions that are incorrect; however, they will need to resubmit the entire assessment. Plagiarism, cheating and collusion. Where a trainer/assessor believes there has been an incident of academic misconduct involving plagiarism, cheating, and/or collusion, they should report this along with reasons for the allegation. Assessors should refer to their RTO’s policy and procedures regarding training and assessment for further information.” When all of the unit’s assessment tasks have been submitted and assessed (including resubmissions), print out a copy of this unit’s Final Results Record , included as the last page of this document. Record the result for each task and the final result for the unit as C (Competent) or NYC (Not Yet Competent). There is also a space to give the student some written feedback for the overall unit. Sign and date the middle section, and give the sheet to the student. After discussing their results with them, the student must fill out and sign the final section of the Record, where they acknowledge the result that you have given them. When the student has filled out the final section of the Final Results Record, make a copy for them and retain the original with the student’s records. BSBPMG516_Session Plan_v2.0_September 2019 Page 9 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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Assessment Task 1 Cover Sheet Student Declaration To be filled out and submitted with assessment responses  I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).  I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.  I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Student ID number Student signature Date Assessor declaration  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor name Assessor signature Date Assessment outcome S NS DNS Resubmission Y N Feedback Student result response  My performance in this assessment task has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature Date A copy of this page must be supplied to the office and kept in the student’s file with the evidence. BSBPMG516_Session Plan_v2.0_September 2019 Page 10 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

Assessment Task 1: Written Questions Task summary This is an open book test. Students need to answer all of the written questions correctly. Answers must be word processed and sent to your assessor as an email attachment. Students must answer all questions within 1 hour. Required Access to textbooks/other learning materials Computer and Microsoft Office Access to the internet Timing Advise the student of the due date of this assessment. Submit  Answers to all questions Assessment criteria All questions must be answered correctly in order for a student to be assessed as having completed the task satisfactorily. Re-submission opportunities If a student submits work that is not satisfactory, the assessor will provide written feedback explaining why, as well as timelines for resubmission. Assessor: Students must answer all questions correctly. If you identify that students have answered any questions in this task incorrectly, this should be noted in the Assessment Task Cover Sheet, and explained to the student. Students should be given an appropriate time in which to resubmit. Students can also be given the opportunity to answer questions verbally if appropriate. See the instructions at the beginning of the Assessor Marking Guide for more detailed guidance. BSBPMG516_Session Plan_v2.0_September 2019 Page 11 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

Written answer question guidance The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected. Note that the following guidance is the minimum level of response required. Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. Discuss – when a question asks you to discuss something, you are required to point out important issues or features, and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long. Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long. Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long. Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long. Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long. Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long. List – when a question asks you to list something, this means that you are asked to briefly state information in a list format. Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long. Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long. BSBPMG516_Session Plan_v2.0_September 2019 Page 12 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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Assessment Task 1 Instructions Provide answers to all of the questions below: 1. Explain three project management communication methods. For each method explain how it can be used within a project. Response should include at least three of the following: Interactive Communication:  Interactive communication is where two individuals interact with each other. One person provides information to the other who then responds to the information. Meetings are examples of interactive communication. Push Communication  Push communication is a method that involves sending out information without any expectation of a response. Project progress and status reports are examples of push communication. Pull Communication  Pull communication is a method whereby the sender provides the information in a central location e.g. a sharepoint. Individuals can then access and use the information as required. 2. Explain three types of project management communication media. For each media explain how it can be used within a project. Response should include at least three of the following: Project communication plan  A project communication plan is an example of a project communication media. The project communication plan sets out how project information will be provided and when. It is used to provide information about project communication to all project stakeholders, as well as others within an organisation. Project progress report  A project progress report is an example of a project communication media. The project progress report is used to provide information about the progress of the project to all project stakeholders, as well as others within an organisation. Project status report  A project status report is an example of a project communication media. The project status report is used to provide information about the project status to all project stakeholders, as well as others within an organisation. Informal communication BSBPMG516_Session Plan_v2.0_September 2019 Page 13 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

 Communication may be maintained through more informal communication such as emails about specific aspects of the project. 3. Explain how a project management information system is used within a project. Response should broadly address:  A project management information system is used as a central repository for providing and storing all project information that project stakeholders can then use. 4. Explain three features of an effective project information management system. Response should include at least three of the following:  Easy to use – a project information management system must be user friendly so that all project stakeholders can use the system effectively. This means that everyone understands how to get into the system and find his or her way around the system easily.  Allows collaboration– a project information management must allow collaboration by the project team so that all users can view and work on documents,  Current – the project information management system must be able to be updated continuously in order to provide users with accurate and precise information.  Systematic – an effective system will be systematic to allow scheduling, quality control and reporting. 5. Identify two types of project information management systems that can be used in projects. Explain why each system you have chosen is effective. Response should include at least three of the following:  Application based systems – for example, Slack where all project members download the application to their device and use the application to communication information through a workspace set up specifically for the project.  Manual system – for example, using Microsoft Excel Documents for scheduling.  Information Flow diagrams 6. Explain how you would evaluate the effectiveness of a project’s information systems and communication processes. BSBPMG516_Session Plan_v2.0_September 2019 Page 14 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

Response should include at least three of the following:  Key Performance Indicators – KPIs are set to determine how effective the information system and communication process is. For example, KPIs may include that all stakeholders understand the objective of the process or that all meetings were held according to schedule.  Information audit – this is a systematic process to evaluate the information flows and gaps and to implement a plan to improve for the future.  Ongoing evaluations – Evaluations can be completed during the project, as well as at the end to provide more input into the effectiveness of the system and to make sure improvements are conducted throughout the project rather than just noted at the end for the future. BSBPMG516_Session Plan_v2.0_September 2019 Page 15 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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Assessment Task 1 Checklist Student’s name: Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully Comments Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Task Outcome: Satisfactory  Not Satisfactory  Assessor signature Assessor name Date BSBPMG516_Session Plan_v2.0_September 2019 Page 16 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

Assessment Task 2: Project information and communication planning Task summary This assessment task requires students to create a project communication management plan to support the objectives of a project in consultation with a team. They are also required to establish a project management information system. This assessment is to be completed in the simulated work environment in the RTO. Required  Computer with Microsoft Office and access to the Internet  Project Communication Management Plan Template  Project Management Policy and Procedures  Project Management Plan Excerpt  Place for a meeting  Roleplay participants Timing Advise the student of the due date of this assessment. Submit  Email to assessor with draft Project Communication Management Plan attached.  Email to assessor with revised Project Communication Management Plan attached. Assessment criteria Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task. Re-submission opportunities If a student submits work that is not satisfactory, the assessor will provide written feedback explaining why, as well as timelines for resubmission. BSBPMG516_Session Plan_v2.0_September 2019 Page 17 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

Assessment Task 2 Instructions as provided to students Carefully read the following: Manager Networks is an organisation that provides networking events for business people across Australia. The company runs regular networking events but has now decided to start an annual conference event focussing on an area of business considered to be of key importance. It is hoped that the conference will provide information on cutting edge leadership topics that focus on leadership skills, knowledge and trends. It should also promote Management Networks in order to extend its membership and to facilitate greater participation in networking and professional development events ran by the organisation. The focus is also to establish the organisation as a think tank for the sector. As the Administration Manager for Manager Networks, you have been assigned the role of Project Manager for the conference. You are responsible for the ongoing development of the conference in cooperation with several other staff members, who will use their expertise in different areas to support your project management as described below. A conference steering committee has also been established which includes the CEO and two Board members. The role of the steering committee is to provide overall direction to the project. Donna Chisholm, who is the co-ordinator of the Manager Networks’ trainers, will help with contacting and lining up the speakers. Dan Streep, the Administration Assistant has had experience with the ground level work required for a conference, and he will help to determine and prepare the venue. Erin O’Donnell, the Manager Networks Marketing Manager, will co-ordinate the marketing material. The conference will be conducted 04 October 2018. It will be a one-day event, from 9 am to 4 pm. The conference style will be formal, with a balance of conference elements to ensure that outcomes are achieved. Participant target group is managers in all industries. This group will be targeted by email using the Manager Networks database and publicised through social media such as LinkedIn. Conference facilities require a centrally located venue that has a conference room that can accommodate up to 150 people. It is expected that this cost for the venue will be between $25,000 - $30,000. Invited speakers will want to be accommodated near by, so there will need to be an appropriate hotel in the vicinity. The venue will also need to be able to provide on site catering for the meeting attendees. Budget: projected attendee numbers is 150 people, and the suggested conference price for participants is $500 plus GST to achieve the project budget. Speakers are to receive $400 each for their participation. BSBPMG516_Session Plan_v2.0_September 2019 Page 18 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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Complete the following activities: 1. Develop a draft Project Communication Management Plan This assessment task requires you to develop a draft Project Communication Management Plan that will support the achievement of project objectives. The following will assist you to identify and analyse the information requirements of the project:  Review the case study information  Search the internet for ideas from Project Communication Management Plans created for similar scenarios.  Review the Project Management Policy and Procedures  The Project Management Plan is still being finalised, but you have been sent the section pertaining to project information and communication in the document Project Management Plan Excerpt. Review this document also. Use the Project Communication Management Plan Template to guide your work. In your plan, under communication and information responsibilities, ensure that you include the responsibilities for:  The project steering committee  The Project Manager  The Project Team Print off a copy to take to the Project team meeting for discussion. 2. Establish a project information management system Assume that you have decided to use the cloud-based system Slack, which allows team communication and collaboration on projects. https://slack.com/hc/en-us Review the information at the web site above and write notes to present at the team meeting in order to explain the use of the system and its key features and how it will be used during the conference project, including Write a brief report on the application to present to your team explaining:  What is Slack? Application that can be used on computer or phones and that brings a team's communication together, giving everyone a shared workspace where conversations are organized and accessible.  The Slack workspace and its use for the conference project a shared workspace that is to be set up for sharing all communication and documentation associated with the conference. The Project Manager creates a Slack workspace and then invites members. The Slack Workspace is then a dedicated electronic workspace for the conference.  Working in Slack (including how members are invited to the workspace) Assessor: students must identify key points about Slack for discussion with their team. BSBPMG516_Session Plan_v2.0_September 2019 Page 19 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

3. Send an email to the Project Team (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and propose a team meeting to discuss the draft Project Communication Management Plan, and the proposed project information system Slack. Inform the team that the meeting date and time will be sent in a later email. Attach your draft project communication management plan to the email. Assessor: respond with an email advising the student of the place, time and date of their meeting. You will need to organise at least two other students to attend the meeting and roleplay other team members. They should have successfully submitted their documents, and should conduct their own meeting in the same session to minimise any advantages not presenting first may give. There are five members of the project team. You will take on one of the following roles, and each roleplaying student will take one of the others. Brief each roleplaying student on what they should convey at the meeting as per the information below. The final team member will send their apologies, and their baseline information, which you can read out. The student is the Administration Manager. 4. Meet with the project team. The meeting’s objective is to review the draft Project Communication Management Plan. Take notes at the meeting, as you will be required in the next activity to revise your Plan to include the input from the other team members. Begin the meeting by summarising the information in your Project Communication Management Plan. Encourage discussion, and ask for feedback on, the communication methods and frequency identified in your plan. Assessor: ensure that in each student’s plan, under “Communication and information responsibilities” the Project Manager must regularly analyse the information in the team’s project progress reports, then prepare and distribute a project status report based on all the information provided by the team Then explain the Slack project information management system that you intend to use for the project. Advise your team that following the meeting, you will be setting up the Slack workspace for the conference project and inviting them to participate. Close the meeting with a summary of the meeting attendees’ feedback, and thank them for their participation. During the meeting, you will be required to demonstrate effective communication skills including:  Speaking clearly and concisely  Using non-verbal communication to assist with understanding  Asking questions to identify required information  Responding to questions as required  Using active listening techniques to confirm understanding BSBPMG516_Session Plan_v2.0_September 2019 Page 20 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

BSBPMG516_Session Plan_v2.0_September 2019 Page 21 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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5. Review your Project Communication Management Plan Include the input from the other project team members provided at the meeting to revise the plan, establishing baselines for each item. Your notes from the meeting should inform this work. Save this document as Revised Project Communication Management Plan. Assessor: see Project Communication Management Plan Assessor for guidance with marking. The student’s revised plan should include information from their meeting that was not in their draft version. 6. Establish the project information management system Following the instructions within Slack, set up the workspace for the conference project including an appropriate title for the project e.g. Leadership Conference Project. Invite your assessor as a team member. Your assessor will then be able to confirm that you have established a project information management system and will also be able to see how this system is maintained throughout the project as per the following Assessment Task. Assessor: you should receive an email that invites you to the workspace. A review of the Slack web site should show that the workspace is appropriately titled e.g. Leadership Conference 2018. 7. Send an email to all project team members (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should refer to the recent meeting, then introduce and summarise the contents of the attachments. It should seek their final approval of the Plan and advise them of the invite to the Slack Workspace. Attach your Revised Project Communication Management Plan to the email. BSBPMG516_Session Plan_v2.0_September 2019 Page 22 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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Assessment Task 2 Checklist Student’s name: Did the student: Completed successfully Comments Yes No Identify, analyse and document communication requirements in a draft Project Communication Plan using information from the Project Management Plan and Project Schedule? As evidenced by the student’s draft Project Communication Management Plan fulfilling the requirements as set out in Project Communication Management Plan Assessor. Use input from stakeholder to prepare a final Project Communication Plan that will achieve project objectives? As evidenced by the student’s Final Project Communication Management Plan fulfilling the requirements as set out in Final Project Communication Management Plan Assessor. Establish a project information management system? As evidenced by review of the workspace for the conference project that has been set up by the student and that includes an appropriate title e.g. Leadership Conference Project and shows all team members. BSBPMG516_Session Plan_v2.0_September 2019 Page 23 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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At the meeting, demonstrate effective communication skills including:  Speaking clearly and concisely You could understand what the student said  Using non-verbal communication to assist with understanding Such as nodding to indicate understanding, smiling to facilitate communication.  Asking questions to identify required information By asking relevant questions  Responding to questions as required By providing a clear and concise and relevant response to the question asked  Using active listening techniques to confirm understanding? By paraphrasing information or feedback provided to confirm understanding Task Outcome: Satisfactory  Not Satisfactory  Assessor signature Assessor name Date BSBPMG516_Session Plan_v2.0_September 2019 Page 24 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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Assessment Task 3: Project information and communication management implementation Task summary In this assessment task, the student will need to implement project information and communication processes. This assessment is to be completed in the simulated work environment in the RTO. Required Computer with Microsoft Office and access to the internet Progress reports (sent via Slack) Timing Advise the student of the due date of this assessment. Submit Email to assessor with project status report attached Email to assessor with project evaluation report attached Assessment criteria Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task. Re-submission opportunities If a student submits work that is not satisfactory, the assessor will provide written feedback explaining why, as well as timelines for resubmission. BSBPMG516_Session Plan_v2.0_September 2019 Page 25 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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Assessment Task 3 Instructions as provided to students Complete the following activities: 1. Implement project information and communication processes. Set up a reminder in Slack for the weekly project team meetings. The reminder should send out an email to the team requesting project progress reports. As your assessor is a team member, they will be able to check that they have done this. Your assessor, in the role of the team members, will send you a number of progress reports via Slack, which you should carefully review and then store in a logical way within Slack. Assessor: check that the student has set up the reminder in Slack. Send the following to the student using Slack  Project Progress Report Dan  Project Progress Report Donna  Project Progress Report Erin Check that the student has uploaded the files to Slack so all project team members can review. 2. Write a Project Status Report. Review and analyse the information in the project progress reports and then prepare a project status report based on all the information provided by the team, in accordance with the Project Communication Management Plan. You will be assessed on your ability to manage information generation, gathering, retrieval and analysis through the production of a project status report based on the individual progress reports, as well as your ability to disseminate and store the information using the Project Information Management System. Review the Project Management Policy and Procedures and implement the information validation processes as per organisational requirements. This means you must check all of the information provided in order to ensure that all information provided is correct and accurate. Your project status report should summarise key information from the progress reports, as well as an analysis of the data provided. Your report should include:  A review of communication and information processes and progress against measures from your Communication Project Management Plan  Information validation processes and issues arising.  Communication and Information Management system issues  Recommendations for change, including development of documentation to assist with project information and communication. You should develop your own template for the project status report. It should have space for the information that you receive, and for your comments as set out in the above bullet points. BSBPMG516_Session Plan_v2.0_September 2019 Page 26 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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Upload your project status report to Slack for sharing with all project team members. Ask the team members for their feedback on your template. Assessor: see Project Status Report Assessor for guidance with marking. 3. Review project outcomes. Set up a reminder in Slack for Project Closure Reports. Using Slack, send out an email to the team requesting a project closure report from each of them. Your assessor, in the role of the team members, will send you a number of closure reports via Slack, which you should carefully review and then store in a logical way. Assessor: check that the student has set up the reminder in Slack. Send the following to the student using Slack:  Project Closure Report Dan  Project Closure Report Donna  Project Closure Report Erin Check that the student has uploaded the files to Slack so all project team members can review. 4. Write a project communication management evaluation report. Complete a review of the project’s information and communication processes and systems, and recommend improvements for the future. Draw on the project status report you wrote previously and by reviewing the project closure reports provided to you by the team. As with your status report, you must check all of the information provided in order to ensure that all information provided is correct and accurate. The report should be approximately one page. The report should include, as a minimum:  A review of the Project communication and information management to determine the effectiveness of the project team’s communication and information management, specifically against the communication and information requirements as specified in the project communications management plan.  Discussion of communication and information issues that arose, and recommend improvements that could be made in the future BSBPMG516_Session Plan_v2.0_September 2019 Page 27 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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 Positive aspects of the Communication Management Plan, and how these helped ensure that its objectives were realised. Modify the template you created for the project status report so that it suits the information to be included in your evaluation report. Assessor: see Evaluation Report Assessor for guidance with marking. 5. Finalise and archive project records. Review the project management policy and procedure and follow the procedure for finalising and archiving project records. Take a screen shot that shows the overall folder you have created and each sub-folder, as well as the files within each sub folder. Assessor: the student’s folders and files should be set up as set out in Project Management Policy and Procedures as follows:  Once the project is completed, all project information and communication must be stored in the Folder Project Information and Communication for each project.  Sub-folders are to be created reflecting project information and communication activities. For example, project team meetings, project progress reports, project status reports, etc. 6. Send an email to the CEO (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment, pointing out that the report has been written and sent as part of the communication items set out in the Project Management Plan. Attach your project communication management evaluation report and your screen shot to the email. BSBPMG516_Session Plan_v2.0_September 2019 Page 28 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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Assessment Task 3 Checklist Student’s name: Did the student: Completed successfully Comments Yes No Manage the generation, gathering, storage, retrieval, analysis and dissemination of project information by the project team and stakeholders? As evidenced by:  Reminder through Slack for all staff to submit progress reports  Storing of progress report within Slack  Generation of a project status report fulfilling the requirements as set out in Project Status Report Assessor.  Dissemination of project status report through Slack. Implement agreed communication networks? As evidenced by the student setting up a Slack Workspace for project communication, and you being invited to join the network. Maintain project communication networks throughout the project? As evidenced by:  Setting reminder of weekly meetings.  Reminder through Slack for all staff to submit progress reports.  Dissemination of project status report through Slack. Implement information validation processes by checking all information/data received from the team? As evidenced by the student, in their Project Progress Status Report, identifying the following two information issues:  The cost of the venues referred to by Dan in his progress report is incorrect  Erin has published information about the Conference that is incorrect in relation to the venue. BSBPMG516_Session Plan_v2.0_September 2019 Page 29 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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Identify and resolve communication and information management system issues? As evidenced by the student’s project status report referring to incorrect information and recommending a solution to the issue of staff members being frequently absent from meetings, as well as the development of templates based on staff recommendations. Finalise and archive project records as set out in the Project Management Policy and Procedure? As evidenced by screen shots of folder, subfolders and all final project documentation. Review project outcomes to determine effectiveness of management information and communication processes and procedures? As evidenced by the student’s project information and communication evaluation report fulfilling the requirements of Project Information and Communication Evaluation Report Assessor. Identify and document lessons learned and recommended improvements for application in future projects? As evidenced by the student’s project information and communication evaluation report fulfilling the requirements of Project Information and Communication Evaluation Report Assessor. Task Outcome: Satisfactory  Not Satisfactory  Assessor signature Assessor name Date BSBPMG516_Session Plan_v2.0_September 2019 Page 30 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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Final Results Record Student name: Student ID number: Assessor name: Final Assessment Results Task Type Result Satisfactory Unsatisfactory Did not submit Assessment Task 1 Written questions S U DNS Assessment Task 2 Project information and communication planning S U DNS Assessment Task 3 Project information and communication implementation and evaluation S U DNS Overall unit result C NYC Feedback ☐ My performance in this unit has been discussed and explained to me. ☐ I would like to appeal this assessment decision. Student Signature: ____________________________________ Date: _________ ☐ I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor Signature: ____________________________________ Date: __________ BSBPMG516_Session Plan_v2.0_September 2019 Page 31 of 31 ABN: 57 169 281 501 E: admissions@sydneymetrocollege.edu.au W: www.sydneymetrocollege.edu.au Sydney (Head Office): Level 2, 16-22 Wentworth Avenue Surry Hills NSW 2010 T: 02 8937 0991 Melbourne: Level 2, 213-215 Lonsdale Street, Melbourne VIC 3000 T: 03 9077 0758

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BSBPMG516_Assessor Marking Guide_v2.0

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