UNIT 1: LAYING COMMUNICATION FOUNDATIONS.

1. Building Your Career Success with Communication Skills.

UNIT 2: THE WRITING PROCESS.

2. Creating Business Messages.
3. Improving Writing Techniques.
4. Revising and Proofreading Business Messages.

UNIT 3: CORRESPONDING AT WORK.

5. E-Mail and Memorandums.
6. Direct Letters and Goodwill Messages.
7. Persuasive Messages.
8. Negative Messages.

UNIT 4: REPORTING WORKPLACE DATA.

9. Informal Reports.
10. Proposals and Formal Reports.

UNIT 5: DEVELOPING SPEAKING AND TECHNOLOGY SKILLS.

11. Communicating in Person, in Meetings, by Telephone, and Digitally.
12. Making Oral Presentations.

UNIT 6: EMPLOYMENT COMMUNICATION.

13. The Job Search, Résumés, and Job Application Messages.
14. Employment Interviewing and Follow-Up Messages.

Appendix A. Reference Guide to Document Formats.
Appendix B. Correction Symbols and Proofreading Marks.
Appendix C. Documentation Formats.
Grammar/Mechanics Handbook.
Key to Grammar/Mechanics Checkups.