Videos
Ethics In Business
Consumers and attorney generals in more than 40 states accused a prominent nationwide chain of auto repair shops of misleading customers and selling them unnecessary parts and services, from brake jobs to front-end alignments. Lynn Sharpe Paine reported the situation as follows in Managing for Organizational Integrity” Harvard Business Review Volume 72 Issue 3:
In the face of declining revenues, shrinking market share, and an increasingly competitive market. . . management attempted to spur performance of its auto Centers.. . . The automotive service advisers were given product-specific sales quotas—sell so many springs shock absorbers, alignments, or brake jobs per shift—and paid a commission based on sales. . .
[F]ailure to meet quotas could lead to a transfer or a reduction in work hours. Some employees spoke of the “pressure. Pressure, pressure” to bring in sales.
This pressure-cooker atmosphere created conditions under which employees felt that the only way to satisfy top management was by selling products and services to customers that they didn’t really need.
Suppose all automotive repair businesses routinely followed the practice of attempting to sell customers unnecessary parts and services.
Required:
- How would this behavior affect customers? How might customers attempt to protect themselves against this behavior?
- How would this behavior probably affect profits and employment in the automotive service industry?
Want to see the full answer?
Check out a sample textbook solution
Chapter P Solutions
MANAG ACCT F/..(LL)+CONNECT W/PROCTORIO+
- Please given step by step explanation general Accounting questionarrow_forwardLarkspur Manufacturing Company observed that, during its busiest month of 2022, maintenance costs totaled $18,500, resulting from the production of 40,000 units. During its slowest month, $13,000 in maintenance costs were incurred, resulting from the production of 25,000 units. Use the high-low method to estimate the maintenance cost that the company will incur if it produces 30,000 units. (Calculation in 2 decimal)arrow_forwardWhat is the correct option?arrow_forward
- The Blue Jay Corporation has annual sales of $5,200, total debt of $1,500, total equity of $2,800, and a profit margin of 8 percent. What is the return on assets? Provide Right Answerarrow_forwardI want to this question answer general accountingarrow_forwardWhat cost does cosmo manufacturing record for the new machine?arrow_forward
- Financial Accounting 5.8: Firm X and Firm Y have debt-total asset ratios of 40% and 30% and returns on total assets of 9% and 11%, respectively. What is the return on equity for Firm X and Firm Y?arrow_forwardI need this question answer general Accounting questionarrow_forwardBella's Florist purchased a delivery truck for $25,000. The company was given a $3,000 cash discount by the dealer and paid $1,200 sales tax. Annual insurance on the truck is $600. As a result of the purchase, by how much will Bella's Florist increase its truck account?arrow_forward
Auditing: A Risk Based-Approach (MindTap Course L...AccountingISBN:9781337619455Author:Karla M Johnstone, Audrey A. Gramling, Larry E. RittenbergPublisher:Cengage Learning
Business/Professional Ethics Directors/Executives...AccountingISBN:9781337485913Author:BROOKSPublisher:Cengage
Accounting Information SystemsAccountingISBN:9781337619202Author:Hall, James A.Publisher:Cengage Learning,