The typical characteristics of a television set using the dimensions of quality. Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

Question

Want to see more full solutions like this?

Answer 1

Question

Chapter 9, Problem 4DRQ

a)

Summary Introduction

To determine: The typical characteristics of a television set using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

a)

Expert Solution

Explanation of Solution

The typical characteristics of a television set using the dimensions of quality are as follows:

Dimension	Typical characteristics of a television set
Performance	Color, picture, and sound
Aesthetics	Black cabinet
Special features	Inset picture, stereo sound, and remote control
Serviceability	Handling complaints of the customers and repair work
Reliability	Inconsistency of repair and breakdowns
Durability	Life of the product in terms of time and use
Perceived quality	Consumer report ranking
Conformance	Size and pixels
Consistency	Quality of each set should not vary

b)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (product) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

b)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (product) using the dimensions of quality are as follows:

Dimensions	Typical characteristics of a restaurant meal (Product)
Performance	Taste, cleanliness, color, tableware, and smell
Aesthetics	Appetizing
Special features	Specialties in the hotel includes desserts and cocktails
Serviceability	Handling of the complaints
Reliability	Meals should be delicious consistently
Durability	It should maintain flavor and freshness
Perceived quality	Appearance of the meal would make the customer believe that the food is good.
Conformance	The product should exceed the expectation of the customer.
Consistency	Quality of the meal should not vary

c)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (service) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

c)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (service) using the dimensions of quality are as follows:

Dimension	Typical characteristics of a restaurant meal (Service)
Convenience	Available working hours to meet the demand of the customer and easy working hours.
Responsiveness	Servers should be capable to handle drink request and special meal request.
Assurance	Servers in the restaurant should be knowledgeable about the items that are available.
Reliability	Orders should be served consistently and accurately.
Time	Meals in the restaurant should be cooked properly and served quickly.
Courtesy	Customers should be treated with respect and dignity.
Consistency	Good food should be served consistently.
Tangibles	Equipment should be in working condition and facility must be clean and hygiene.
Expectation	The restaurant should meet the expectations of the customer.

d)

Summary Introduction

To determine: The typical characteristics of painting a house using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

d)

Expert Solution

Explanation of Solution

The typical characteristics of painting a house using the dimensions of quality are as follows:

Dimension	Typical characteristics of a painting a house (Service)
Convenience	Painters should be available in the schedule of house owner.
Responsiveness	Painters should be able to handle the special request.
Assurance	They should aware about the details regarding the paint coverage and ability to paint to prevent mold.
Reliability	They should finish the work on time with quality.
Time	They must complete the two coats of paint within particular time.
Courtesy	Homeowners should be treated with respect.
Consistency	The performance of the painters should be with same quality.
Tangibles	They must do the job professionally.
Expectation	The painters should meet the expectations of the customer.

e)

Summary Introduction

To determine: The typical characteristics of surgery and post-surgery care using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

e)

Expert Solution

Explanation of Solution

The typical characteristics of surgery and post-surgery careusing the dimensions of quality are as follows:

Dimension	Typical characteristics of surgery and post-surgery care
Convenience	Surgery work should work with the schedule of the patient.
Responsiveness	Surgeon should be willing to move up surgery of the patient with excessive pain.
Assurance	Surgeon should be capable and should have patience to answer the questions of the patients.
Reliability	Surgeon should correctly diagnose, fixes patient ailments, and follow the same step of surgery.
Time	Surgeon should be capable enough to schedule and complete the surgery quickly.
Courtesy	Patients should be treated with respect.
Consistency	Surgeon should provide the same quality of surgery each time.
Tangibles	Equipment of the hospital and surgery room are sanitary.
Expectation	Surgeon should meet and exceed the requirement of the patients.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Students have asked these similar questions

Main Challenges at TechInnovateStrategic DirectionTechInnovate's board of directors is pushing for a more aggressive expansion into emerging markets, particularly in Africaand Southeast Asia. However, there's internal disagreement about whether to focus on these new markets or consolidatetheir position in existing ones. Sarah Chen favors rapid expansion, while some senior executives advocate for a morecautious approach.Ethical ConcernsThe company's AI algorithms have come under scrutiny for potential biases, particularly in facial recognition technology.There are concerns that these biases disproportionately affect minority groups. Some employees have voiced ethicalconcerns about selling this technology to law enforcement agencies without addressing these issues.Team Leadership and DiversityTechInnovate's leadership team is predominantly male and Western, despite its global presence. There's growing pressurefrom employees and some board members to diversify the leadership team to…

Sarah Anderson, the Marketing Manager at Exeter Township's Cultural Center, is conducting research on the attendance history for cultural events in the area over the past ten years. The following data has been collected on the number of attendees who registered for events at the cultural center. Year Number of Attendees 1 700 2 248 3 633 4 458 5 1410 6 1588 7 1629 8 1301 9 1455 10 1989 You have been hired as a consultant to assist in implementing a forecasting system that utilizes various forecasting techniques to predict attendance for Year 11. a) Calculate the Three-Period Simple Moving Average b) Calculate the Three-Period Weighted Moving Average (weights: 50%, 30%, and 20%; use 50% for the most recent period, 30% for the next most recent, and 20% for the oldest) c) Apply Exponential Smoothing with the smoothing constant alpha = 0.2. d) Perform a Simple Linear Regression analysis and provide the adjusted…

Ruby-Star Incorporated is considering two different vendors for one of its top-selling products which has an average weekly demand of 70 units and is valued at $90 per unit. Inbound shipments from vendor 1 will average 390 units with an average lead time (including ordering delays and transit time) of 4 weeks. Inbound shipments from vendor 2 will average 490 units with an average lead time of 2 weeksweeks. Ruby-Star operates 52 weeks per year; it carries a 4-week supply of inventory as safety stock and no anticipation inventory. Part 2 a. The average aggregate inventory value of the product if Ruby-Star used vendor 1 exclusively is $enter your response here.

Answer 2

Question

Chapter 9, Problem 4DRQ

a)

Summary Introduction

To determine: The typical characteristics of a television set using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

a)

Expert Solution

Explanation of Solution

The typical characteristics of a television set using the dimensions of quality are as follows:

Dimension	Typical characteristics of a television set
Performance	Color, picture, and sound
Aesthetics	Black cabinet
Special features	Inset picture, stereo sound, and remote control
Serviceability	Handling complaints of the customers and repair work
Reliability	Inconsistency of repair and breakdowns
Durability	Life of the product in terms of time and use
Perceived quality	Consumer report ranking
Conformance	Size and pixels
Consistency	Quality of each set should not vary

b)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (product) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

b)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (product) using the dimensions of quality are as follows:

Dimensions	Typical characteristics of a restaurant meal (Product)
Performance	Taste, cleanliness, color, tableware, and smell
Aesthetics	Appetizing
Special features	Specialties in the hotel includes desserts and cocktails
Serviceability	Handling of the complaints
Reliability	Meals should be delicious consistently
Durability	It should maintain flavor and freshness
Perceived quality	Appearance of the meal would make the customer believe that the food is good.
Conformance	The product should exceed the expectation of the customer.
Consistency	Quality of the meal should not vary

c)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (service) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

c)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (service) using the dimensions of quality are as follows:

Dimension	Typical characteristics of a restaurant meal (Service)
Convenience	Available working hours to meet the demand of the customer and easy working hours.
Responsiveness	Servers should be capable to handle drink request and special meal request.
Assurance	Servers in the restaurant should be knowledgeable about the items that are available.
Reliability	Orders should be served consistently and accurately.
Time	Meals in the restaurant should be cooked properly and served quickly.
Courtesy	Customers should be treated with respect and dignity.
Consistency	Good food should be served consistently.
Tangibles	Equipment should be in working condition and facility must be clean and hygiene.
Expectation	The restaurant should meet the expectations of the customer.

d)

Summary Introduction

To determine: The typical characteristics of painting a house using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

d)

Expert Solution

Explanation of Solution

The typical characteristics of painting a house using the dimensions of quality are as follows:

Dimension	Typical characteristics of a painting a house (Service)
Convenience	Painters should be available in the schedule of house owner.
Responsiveness	Painters should be able to handle the special request.
Assurance	They should aware about the details regarding the paint coverage and ability to paint to prevent mold.
Reliability	They should finish the work on time with quality.
Time	They must complete the two coats of paint within particular time.
Courtesy	Homeowners should be treated with respect.
Consistency	The performance of the painters should be with same quality.
Tangibles	They must do the job professionally.
Expectation	The painters should meet the expectations of the customer.

e)

Summary Introduction

To determine: The typical characteristics of surgery and post-surgery care using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

e)

Expert Solution

Explanation of Solution

The typical characteristics of surgery and post-surgery careusing the dimensions of quality are as follows:

Dimension	Typical characteristics of surgery and post-surgery care
Convenience	Surgery work should work with the schedule of the patient.
Responsiveness	Surgeon should be willing to move up surgery of the patient with excessive pain.
Assurance	Surgeon should be capable and should have patience to answer the questions of the patients.
Reliability	Surgeon should correctly diagnose, fixes patient ailments, and follow the same step of surgery.
Time	Surgeon should be capable enough to schedule and complete the surgery quickly.
Courtesy	Patients should be treated with respect.
Consistency	Surgeon should provide the same quality of surgery each time.
Tangibles	Equipment of the hospital and surgery room are sanitary.
Expectation	Surgeon should meet and exceed the requirement of the patients.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 3

Question

Chapter 9, Problem 4DRQ

a)

Summary Introduction

To determine: The typical characteristics of a television set using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

a)

Expert Solution

Explanation of Solution

The typical characteristics of a television set using the dimensions of quality are as follows:

Dimension	Typical characteristics of a television set
Performance	Color, picture, and sound
Aesthetics	Black cabinet
Special features	Inset picture, stereo sound, and remote control
Serviceability	Handling complaints of the customers and repair work
Reliability	Inconsistency of repair and breakdowns
Durability	Life of the product in terms of time and use
Perceived quality	Consumer report ranking
Conformance	Size and pixels
Consistency	Quality of each set should not vary

b)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (product) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

b)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (product) using the dimensions of quality are as follows:

Dimensions	Typical characteristics of a restaurant meal (Product)
Performance	Taste, cleanliness, color, tableware, and smell
Aesthetics	Appetizing
Special features	Specialties in the hotel includes desserts and cocktails
Serviceability	Handling of the complaints
Reliability	Meals should be delicious consistently
Durability	It should maintain flavor and freshness
Perceived quality	Appearance of the meal would make the customer believe that the food is good.
Conformance	The product should exceed the expectation of the customer.
Consistency	Quality of the meal should not vary

c)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (service) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

c)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (service) using the dimensions of quality are as follows:

Dimension	Typical characteristics of a restaurant meal (Service)
Convenience	Available working hours to meet the demand of the customer and easy working hours.
Responsiveness	Servers should be capable to handle drink request and special meal request.
Assurance	Servers in the restaurant should be knowledgeable about the items that are available.
Reliability	Orders should be served consistently and accurately.
Time	Meals in the restaurant should be cooked properly and served quickly.
Courtesy	Customers should be treated with respect and dignity.
Consistency	Good food should be served consistently.
Tangibles	Equipment should be in working condition and facility must be clean and hygiene.
Expectation	The restaurant should meet the expectations of the customer.

d)

Summary Introduction

To determine: The typical characteristics of painting a house using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

d)

Expert Solution

Explanation of Solution

The typical characteristics of painting a house using the dimensions of quality are as follows:

Dimension	Typical characteristics of a painting a house (Service)
Convenience	Painters should be available in the schedule of house owner.
Responsiveness	Painters should be able to handle the special request.
Assurance	They should aware about the details regarding the paint coverage and ability to paint to prevent mold.
Reliability	They should finish the work on time with quality.
Time	They must complete the two coats of paint within particular time.
Courtesy	Homeowners should be treated with respect.
Consistency	The performance of the painters should be with same quality.
Tangibles	They must do the job professionally.
Expectation	The painters should meet the expectations of the customer.

e)

Summary Introduction

To determine: The typical characteristics of surgery and post-surgery care using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

e)

Expert Solution

Explanation of Solution

The typical characteristics of surgery and post-surgery careusing the dimensions of quality are as follows:

Dimension	Typical characteristics of surgery and post-surgery care
Convenience	Surgery work should work with the schedule of the patient.
Responsiveness	Surgeon should be willing to move up surgery of the patient with excessive pain.
Assurance	Surgeon should be capable and should have patience to answer the questions of the patients.
Reliability	Surgeon should correctly diagnose, fixes patient ailments, and follow the same step of surgery.
Time	Surgeon should be capable enough to schedule and complete the surgery quickly.
Courtesy	Patients should be treated with respect.
Consistency	Surgeon should provide the same quality of surgery each time.
Tangibles	Equipment of the hospital and surgery room are sanitary.
Expectation	Surgeon should meet and exceed the requirement of the patients.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 4

Question

Chapter 9, Problem 4DRQ

a)

Summary Introduction

To determine: The typical characteristics of a television set using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

a)

Expert Solution

Explanation of Solution

The typical characteristics of a television set using the dimensions of quality are as follows:

Dimension	Typical characteristics of a television set
Performance	Color, picture, and sound
Aesthetics	Black cabinet
Special features	Inset picture, stereo sound, and remote control
Serviceability	Handling complaints of the customers and repair work
Reliability	Inconsistency of repair and breakdowns
Durability	Life of the product in terms of time and use
Perceived quality	Consumer report ranking
Conformance	Size and pixels
Consistency	Quality of each set should not vary

b)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (product) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

b)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (product) using the dimensions of quality are as follows:

Dimensions	Typical characteristics of a restaurant meal (Product)
Performance	Taste, cleanliness, color, tableware, and smell
Aesthetics	Appetizing
Special features	Specialties in the hotel includes desserts and cocktails
Serviceability	Handling of the complaints
Reliability	Meals should be delicious consistently
Durability	It should maintain flavor and freshness
Perceived quality	Appearance of the meal would make the customer believe that the food is good.
Conformance	The product should exceed the expectation of the customer.
Consistency	Quality of the meal should not vary

c)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (service) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

c)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (service) using the dimensions of quality are as follows:

Dimension	Typical characteristics of a restaurant meal (Service)
Convenience	Available working hours to meet the demand of the customer and easy working hours.
Responsiveness	Servers should be capable to handle drink request and special meal request.
Assurance	Servers in the restaurant should be knowledgeable about the items that are available.
Reliability	Orders should be served consistently and accurately.
Time	Meals in the restaurant should be cooked properly and served quickly.
Courtesy	Customers should be treated with respect and dignity.
Consistency	Good food should be served consistently.
Tangibles	Equipment should be in working condition and facility must be clean and hygiene.
Expectation	The restaurant should meet the expectations of the customer.

d)

Summary Introduction

To determine: The typical characteristics of painting a house using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

d)

Expert Solution

Explanation of Solution

The typical characteristics of painting a house using the dimensions of quality are as follows:

Dimension	Typical characteristics of a painting a house (Service)
Convenience	Painters should be available in the schedule of house owner.
Responsiveness	Painters should be able to handle the special request.
Assurance	They should aware about the details regarding the paint coverage and ability to paint to prevent mold.
Reliability	They should finish the work on time with quality.
Time	They must complete the two coats of paint within particular time.
Courtesy	Homeowners should be treated with respect.
Consistency	The performance of the painters should be with same quality.
Tangibles	They must do the job professionally.
Expectation	The painters should meet the expectations of the customer.

e)

Summary Introduction

To determine: The typical characteristics of surgery and post-surgery care using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

e)

Expert Solution

Explanation of Solution

The typical characteristics of surgery and post-surgery careusing the dimensions of quality are as follows:

Dimension	Typical characteristics of surgery and post-surgery care
Convenience	Surgery work should work with the schedule of the patient.
Responsiveness	Surgeon should be willing to move up surgery of the patient with excessive pain.
Assurance	Surgeon should be capable and should have patience to answer the questions of the patients.
Reliability	Surgeon should correctly diagnose, fixes patient ailments, and follow the same step of surgery.
Time	Surgeon should be capable enough to schedule and complete the surgery quickly.
Courtesy	Patients should be treated with respect.
Consistency	Surgeon should provide the same quality of surgery each time.
Tangibles	Equipment of the hospital and surgery room are sanitary.
Expectation	Surgeon should meet and exceed the requirement of the patients.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 5

Chapter 9, Problem 4DRQ

a)

Summary Introduction

To determine: The typical characteristics of a television set using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

a)

Expert Solution

Explanation of Solution

The typical characteristics of a television set using the dimensions of quality are as follows:

Dimension	Typical characteristics of a television set
Performance	Color, picture, and sound
Aesthetics	Black cabinet
Special features	Inset picture, stereo sound, and remote control
Serviceability	Handling complaints of the customers and repair work
Reliability	Inconsistency of repair and breakdowns
Durability	Life of the product in terms of time and use
Perceived quality	Consumer report ranking
Conformance	Size and pixels
Consistency	Quality of each set should not vary

b)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (product) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

b)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (product) using the dimensions of quality are as follows:

Dimensions	Typical characteristics of a restaurant meal (Product)
Performance	Taste, cleanliness, color, tableware, and smell
Aesthetics	Appetizing
Special features	Specialties in the hotel includes desserts and cocktails
Serviceability	Handling of the complaints
Reliability	Meals should be delicious consistently
Durability	It should maintain flavor and freshness
Perceived quality	Appearance of the meal would make the customer believe that the food is good.
Conformance	The product should exceed the expectation of the customer.
Consistency	Quality of the meal should not vary

c)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (service) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

c)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (service) using the dimensions of quality are as follows:

Dimension	Typical characteristics of a restaurant meal (Service)
Convenience	Available working hours to meet the demand of the customer and easy working hours.
Responsiveness	Servers should be capable to handle drink request and special meal request.
Assurance	Servers in the restaurant should be knowledgeable about the items that are available.
Reliability	Orders should be served consistently and accurately.
Time	Meals in the restaurant should be cooked properly and served quickly.
Courtesy	Customers should be treated with respect and dignity.
Consistency	Good food should be served consistently.
Tangibles	Equipment should be in working condition and facility must be clean and hygiene.
Expectation	The restaurant should meet the expectations of the customer.

d)

Summary Introduction

To determine: The typical characteristics of painting a house using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

d)

Expert Solution

Explanation of Solution

The typical characteristics of painting a house using the dimensions of quality are as follows:

Dimension	Typical characteristics of a painting a house (Service)
Convenience	Painters should be available in the schedule of house owner.
Responsiveness	Painters should be able to handle the special request.
Assurance	They should aware about the details regarding the paint coverage and ability to paint to prevent mold.
Reliability	They should finish the work on time with quality.
Time	They must complete the two coats of paint within particular time.
Courtesy	Homeowners should be treated with respect.
Consistency	The performance of the painters should be with same quality.
Tangibles	They must do the job professionally.
Expectation	The painters should meet the expectations of the customer.

e)

Summary Introduction

To determine: The typical characteristics of surgery and post-surgery care using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

e)

Expert Solution

Explanation of Solution

The typical characteristics of surgery and post-surgery careusing the dimensions of quality are as follows:

Dimension	Typical characteristics of surgery and post-surgery care
Convenience	Surgery work should work with the schedule of the patient.
Responsiveness	Surgeon should be willing to move up surgery of the patient with excessive pain.
Assurance	Surgeon should be capable and should have patience to answer the questions of the patients.
Reliability	Surgeon should correctly diagnose, fixes patient ailments, and follow the same step of surgery.
Time	Surgeon should be capable enough to schedule and complete the surgery quickly.
Courtesy	Patients should be treated with respect.
Consistency	Surgeon should provide the same quality of surgery each time.
Tangibles	Equipment of the hospital and surgery room are sanitary.
Expectation	Surgeon should meet and exceed the requirement of the patients.

Answer 6

Chapter 9, Problem 4DRQ

a)

Summary Introduction

To determine: The typical characteristics of a television set using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

a)

Expert Solution

Explanation of Solution

The typical characteristics of a television set using the dimensions of quality are as follows:

Dimension	Typical characteristics of a television set
Performance	Color, picture, and sound
Aesthetics	Black cabinet
Special features	Inset picture, stereo sound, and remote control
Serviceability	Handling complaints of the customers and repair work
Reliability	Inconsistency of repair and breakdowns
Durability	Life of the product in terms of time and use
Perceived quality	Consumer report ranking
Conformance	Size and pixels
Consistency	Quality of each set should not vary

Answer 7

Chapter 9, Problem 4DRQ

a)

Summary Introduction

To determine: The typical characteristics of a television set using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

Answer 8

a)

Expert Solution

Explanation of Solution

The typical characteristics of a television set using the dimensions of quality are as follows:

Dimension	Typical characteristics of a television set
Performance	Color, picture, and sound
Aesthetics	Black cabinet
Special features	Inset picture, stereo sound, and remote control
Serviceability	Handling complaints of the customers and repair work
Reliability	Inconsistency of repair and breakdowns
Durability	Life of the product in terms of time and use
Perceived quality	Consumer report ranking
Conformance	Size and pixels
Consistency	Quality of each set should not vary

Answer 9

a)

Expert Solution

Answer 10

a)

Expert Solution

Answer 11

Expert Solution

Answer 12

b)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (product) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

b)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (product) using the dimensions of quality are as follows:

Dimensions	Typical characteristics of a restaurant meal (Product)
Performance	Taste, cleanliness, color, tableware, and smell
Aesthetics	Appetizing
Special features	Specialties in the hotel includes desserts and cocktails
Serviceability	Handling of the complaints
Reliability	Meals should be delicious consistently
Durability	It should maintain flavor and freshness
Perceived quality	Appearance of the meal would make the customer believe that the food is good.
Conformance	The product should exceed the expectation of the customer.
Consistency	Quality of the meal should not vary

Answer 13

b)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (product) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

Answer 14

b)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (product) using the dimensions of quality are as follows:

Dimensions	Typical characteristics of a restaurant meal (Product)
Performance	Taste, cleanliness, color, tableware, and smell
Aesthetics	Appetizing
Special features	Specialties in the hotel includes desserts and cocktails
Serviceability	Handling of the complaints
Reliability	Meals should be delicious consistently
Durability	It should maintain flavor and freshness
Perceived quality	Appearance of the meal would make the customer believe that the food is good.
Conformance	The product should exceed the expectation of the customer.
Consistency	Quality of the meal should not vary

Answer 15

b)

Expert Solution

Answer 16

b)

Expert Solution

Answer 17

Expert Solution

Answer 18

c)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (service) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

c)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (service) using the dimensions of quality are as follows:

Dimension	Typical characteristics of a restaurant meal (Service)
Convenience	Available working hours to meet the demand of the customer and easy working hours.
Responsiveness	Servers should be capable to handle drink request and special meal request.
Assurance	Servers in the restaurant should be knowledgeable about the items that are available.
Reliability	Orders should be served consistently and accurately.
Time	Meals in the restaurant should be cooked properly and served quickly.
Courtesy	Customers should be treated with respect and dignity.
Consistency	Good food should be served consistently.
Tangibles	Equipment should be in working condition and facility must be clean and hygiene.
Expectation	The restaurant should meet the expectations of the customer.

Answer 19

c)

Summary Introduction

To determine: The typical characteristics of a restaurant meal (service) using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

Answer 20

c)

Expert Solution

Explanation of Solution

The typical characteristics of a restaurant meal (service) using the dimensions of quality are as follows:

Dimension	Typical characteristics of a restaurant meal (Service)
Convenience	Available working hours to meet the demand of the customer and easy working hours.
Responsiveness	Servers should be capable to handle drink request and special meal request.
Assurance	Servers in the restaurant should be knowledgeable about the items that are available.
Reliability	Orders should be served consistently and accurately.
Time	Meals in the restaurant should be cooked properly and served quickly.
Courtesy	Customers should be treated with respect and dignity.
Consistency	Good food should be served consistently.
Tangibles	Equipment should be in working condition and facility must be clean and hygiene.
Expectation	The restaurant should meet the expectations of the customer.

Answer 21

c)

Expert Solution

Answer 22

c)

Expert Solution

Answer 23

Expert Solution

Answer 24

d)

Summary Introduction

To determine: The typical characteristics of painting a house using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

d)

Expert Solution

Explanation of Solution

The typical characteristics of painting a house using the dimensions of quality are as follows:

Dimension	Typical characteristics of a painting a house (Service)
Convenience	Painters should be available in the schedule of house owner.
Responsiveness	Painters should be able to handle the special request.
Assurance	They should aware about the details regarding the paint coverage and ability to paint to prevent mold.
Reliability	They should finish the work on time with quality.
Time	They must complete the two coats of paint within particular time.
Courtesy	Homeowners should be treated with respect.
Consistency	The performance of the painters should be with same quality.
Tangibles	They must do the job professionally.
Expectation	The painters should meet the expectations of the customer.

Answer 25

d)

Summary Introduction

To determine: The typical characteristics of painting a house using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

Answer 26

d)

Expert Solution

Explanation of Solution

The typical characteristics of painting a house using the dimensions of quality are as follows:

Dimension	Typical characteristics of a painting a house (Service)
Convenience	Painters should be available in the schedule of house owner.
Responsiveness	Painters should be able to handle the special request.
Assurance	They should aware about the details regarding the paint coverage and ability to paint to prevent mold.
Reliability	They should finish the work on time with quality.
Time	They must complete the two coats of paint within particular time.
Courtesy	Homeowners should be treated with respect.
Consistency	The performance of the painters should be with same quality.
Tangibles	They must do the job professionally.
Expectation	The painters should meet the expectations of the customer.

Answer 27

d)

Expert Solution

Answer 28

d)

Expert Solution

Answer 29

Expert Solution

Answer 30

e)

Summary Introduction

To determine: The typical characteristics of surgery and post-surgery care using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

e)

Expert Solution

Explanation of Solution

The typical characteristics of surgery and post-surgery careusing the dimensions of quality are as follows:

Dimension	Typical characteristics of surgery and post-surgery care
Convenience	Surgery work should work with the schedule of the patient.
Responsiveness	Surgeon should be willing to move up surgery of the patient with excessive pain.
Assurance	Surgeon should be capable and should have patience to answer the questions of the patients.
Reliability	Surgeon should correctly diagnose, fixes patient ailments, and follow the same step of surgery.
Time	Surgeon should be capable enough to schedule and complete the surgery quickly.
Courtesy	Patients should be treated with respect.
Consistency	Surgeon should provide the same quality of surgery each time.
Tangibles	Equipment of the hospital and surgery room are sanitary.
Expectation	Surgeon should meet and exceed the requirement of the patients.

Answer 31

e)

Summary Introduction

To determine: The typical characteristics of surgery and post-surgery care using the dimensions of quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

Answer 32

e)

Expert Solution

Explanation of Solution

The typical characteristics of surgery and post-surgery careusing the dimensions of quality are as follows:

Dimension	Typical characteristics of surgery and post-surgery care
Convenience	Surgery work should work with the schedule of the patient.
Responsiveness	Surgeon should be willing to move up surgery of the patient with excessive pain.
Assurance	Surgeon should be capable and should have patience to answer the questions of the patients.
Reliability	Surgeon should correctly diagnose, fixes patient ailments, and follow the same step of surgery.
Time	Surgeon should be capable enough to schedule and complete the surgery quickly.
Courtesy	Patients should be treated with respect.
Consistency	Surgeon should provide the same quality of surgery each time.
Tangibles	Equipment of the hospital and surgery room are sanitary.
Expectation	Surgeon should meet and exceed the requirement of the patients.