The consequences of poor quality. Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

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Answer 1

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Chapter 9, Problem 3DRQ

Summary Introduction

To determine: The consequences of poor quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

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Answer 2

Question

Chapter 9, Problem 3DRQ

Summary Introduction

To determine: The consequences of poor quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

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Answer 3

Question

Chapter 9, Problem 3DRQ

Summary Introduction

To determine: The consequences of poor quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

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Answer 4

Question

Chapter 9, Problem 3DRQ

Summary Introduction

To determine: The consequences of poor quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

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Answer 5

Chapter 9, Problem 3DRQ

Summary Introduction

To determine: The consequences of poor quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

Answer 6

Chapter 9, Problem 3DRQ

Summary Introduction

To determine: The consequences of poor quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

Answer 7

Chapter 9, Problem 3DRQ

Summary Introduction

To determine: The consequences of poor quality.

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

Answer 8

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Answer 9

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Answer 11

Ch. 9 - Prob. 1DRQ Ch. 9 - Prob. 2DRQ Ch. 9 - Prob. 3DRQ Ch. 9 - Prob. 4DRQ Ch. 9 - Prob. 5DRQ Ch. 9 - Prob. 6DRQ Ch. 9 - Prob. 7DRQ Ch. 9 - Prob. 8DRQ Ch. 9 - Prob. 9DRQ Ch. 9 - Prob. 10DRQ

Solution Summary: The author explains the consequences of poor quality, such as harmed reputation and image. Poor quality requires rework, repair, replacement, scrap, warranty claims, discount, lost time, and legal expenses.

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Chapter 9 Solutions