Elementary Statistics
12th Edition
ISBN: 9780321836960
Author: Mario F. Triola
Publisher: PEARSON
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Chapter 9, Problem 2CRE
To determine
To construct: A
To describe: The results.
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Title: Analyzing Customer Satisfaction for UnileverAs a member of Unilever's Customer Experience Management team, you are responsible forevaluating customer satisfaction levels and monitoring competitive moves. This case studyinvolves analyzing satisfaction data to test two key hypotheses about Unilever's performancerelative to its main competitor, Procter & Gamble (P&G).Unilever’s leadership team has emphasized the importance of customer satisfaction inmaintaining competitive advantage and market leadership. As part of this initiative, yourteam regularly monitors satisfaction scores and benchmarks them against competitors likeP&G.You are tasked with analyzing the provided dataset to answer the following questions:1. Does Unilever’s average customer satisfaction score meet the minimum threshold of2. 75%?Is there no significant difference between Unilever’s overall average satisfaction scoreand P&G’s average satisfaction score?
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The following table shows a data set containing information for 25 of the shadow stocks tracked by the American Association of Individual Investors (aaii.com, February 2002). Shadow stocks are common stocks of smaller companies that are not closely followed by Wall Street analysts.
Click on the datafile logo to reference the data.
DATA file
Company
DeWolfe Companies
Exchange
Ticker
Symbol
Market
Cap
($ millions)
Price/
Gross
Profit
Earnings
Ratio
Margin
(%)
AMEX
DWL
36.4
8.4
36.7
North Coast Energy
OTC
NCEB
52.5
6.2
59.3
Hansen Natural Corp.
OTC
HANS
41.1
14.6
44.8
MarineMax, Inc.
NYSE
HZO
111.5
7.2
23.8
Nanometrics Incorporated
OTC
NANO
228.6
38.0
53.3
TeamStaff, Inc.
OTC
TSTF
92.1
33.5
4.1
Environmental Tectonics
AMEX
ETC
51.1
35.8
35.9
Measurement Specialties
AMEX
MSS
101.8
26.8
37.6
SEMCO Energy, Inc.
NYSE
SEN
193.4
18.7
23.6
Party City Corporation
OTC
PCTY
97.2
15.9
36.4
Embrex, Inc.
OTC
EMBX
136.5
18.9
59.5
Tech/Ops Sevcon, Inc.
AMEX
ΤΟ
23.2
20.7
35.7
ARCADIS NV
OTC
ARCAF
173.4…
Chapter 9 Solutions
Elementary Statistics
Ch. 9.2 - Verifying Requirements In the largest clinical...Ch. 9.2 - Verifying Requirements In the largest clinical...Ch. 9.2 - Hypotheses and Conclusions Refer to the hypothesis...Ch. 9.2 - Using Confidence Intervals a. Assume that we want...Ch. 9.2 - Interpreting Displays. In Exercises 5 and 6, use...Ch. 9.2 - Interpreting Displays. In Exercises 5 and 6, use...Ch. 9.2 - Testing Claims About Proportions. In Exercises...Ch. 9.2 - Prob. 8BSCCh. 9.2 - Testing Claims About Proportions. In Exercises...Ch. 9.2 - Testing Claims About Proportions. In Exercises...
Ch. 9.2 - Testing Claims About Proportions. In Exercises...Ch. 9.2 - Prob. 12BSCCh. 9.2 - Tennis Challenges Since the Hawk-Eye instant...Ch. 9.2 - Police Gunfire In a study of police gunfire...Ch. 9.2 - Testing Claims About Proportions. In Exercises...Ch. 9.2 - Testing Claims About Proportions. In Exercises...Ch. 9.2 - Testing Claims About Proportions. In Exercises...Ch. 9.2 - Marathon Finishers In a recent New York City...Ch. 9.2 - Overlap of Confidence Intervals In the article On...Ch. 9.2 - Equivalence of Hypothesis Test and Confidence...Ch. 9.2 - Determining Sample Size The sample size needed to...Ch. 9.3 - Independent and Dependent Samples Which of the...Ch. 9.3 - Interpreting Confidence Intervals If the heights...Ch. 9.3 - Interpreting Confidence Intervals What does the...Ch. 9.3 - Hypothesis Tests and Confidence Intervals a. In...Ch. 9.3 - In Exercises 5-20, assume that the two samples are...Ch. 9.3 - Prob. 6BSCCh. 9.3 - In Exercises 5-20, assume that the two samples are...Ch. 9.3 - Prob. 8BSCCh. 9.3 - In Exercises 5-20, assume that the two samples are...Ch. 9.3 - Prob. 10BSCCh. 9.3 - Prob. 11BSCCh. 9.3 - Prob. 12BSCCh. 9.3 - In Exercises 5-20, assume that the two samples are...Ch. 9.3 - In Exercises 5-20, assume that the two samples are...Ch. 9.3 - In Exercises 5-20, assume that the two samples are...Ch. 9.3 - In Exercises 5-20, assume that the two samples are...Ch. 9.3 - In Exercises 5-20, assume that the two samples are...Ch. 9.3 - In Exercises 5-20, assume that the two samples are...Ch. 9.3 - In Exercises 5-20, assume that the two samples are...Ch. 9.3 - In Exercises 5-20, assume that the two samples are...Ch. 9.3 - Prob. 21BSCCh. 9.3 - Large Data Sets. In Exercises 21-24, use the...Ch. 9.3 - Large Data Sets. In Exercises 21-24, use the...Ch. 9.3 - Large Data Sets. In Exercises 21-24, use the...Ch. 9.3 - Prob. 25BBCh. 9.3 - Pooling. In Exercises 25 and 26, assume that the...Ch. 9.3 - Prob. 27BBCh. 9.3 - Prob. 28BBCh. 9.3 - Prob. 29BBCh. 9.4 - True Statements? For the methods of this section,...Ch. 9.4 - Prob. 2BSCCh. 9.4 - Prob. 3BSCCh. 9.4 - Confidence Intervals If we use the sample data in...Ch. 9.4 - Prob. 5BSCCh. 9.4 - Prob. 6BSCCh. 9.4 - Calculations with Paired Sample Data. In Exercises...Ch. 9.4 - Prob. 8BSCCh. 9.4 - Prob. 9BSCCh. 9.4 - Prob. 10BSCCh. 9.4 - Prob. 11BSCCh. 9.4 - Prob. 12BSCCh. 9.4 - In Exercises 920, assume that the paired sample...Ch. 9.4 - In Exercises 920, assume that the paired sample...Ch. 9.4 - In Exercises 516, use the listed paired sample...Ch. 9.4 - Prob. 16BSCCh. 9.4 - In Exercises 920, assume that the paired sample...Ch. 9.4 - In Exercises 920, assume that the paired sample...Ch. 9.4 - In Exercises 920, assume that the paired sample...Ch. 9.4 - In Exercises 920, assume that the paired sample...Ch. 9.4 - Prob. 21BSCCh. 9.4 - Prob. 22BSCCh. 9.4 - Prob. 23BSCCh. 9.4 - Prob. 24BSCCh. 9.4 - Prob. 25BBCh. 9.5 - F Test Statistic a. If s12 represents the larger...Ch. 9.5 - F Test If using Data Set 1 in Appendix B for a...Ch. 9.5 - Prob. 3BSCCh. 9.5 - Prob. 4BSCCh. 9.5 - Prob. 5BSCCh. 9.5 - Prob. 6BSCCh. 9.5 - Hypothesis Tests of Claims About Variation. In...Ch. 9.5 - Prob. 8BSCCh. 9.5 - Prob. 9BSCCh. 9.5 - Prob. 10BSCCh. 9.5 - Prob. 11BSCCh. 9.5 - Prob. 12BSCCh. 9.5 - Prob. 13BSCCh. 9.5 - Prob. 14BSCCh. 9.5 - Hypothesis Tests of Claims About Variation. In...Ch. 9.5 - Prob. 16BSCCh. 9.5 - Prob. 17BSCCh. 9.5 - Prob. 18BSCCh. 9.5 - Prob. 19BBCh. 9.5 - Prob. 20BBCh. 9.5 - Prob. 21BBCh. 9 - In Exercises 1-4, use the following surrey...Ch. 9 - In Exercises 1-4, use the following surrey...Ch. 9 - In Exercises 1-4, use the following surrey...Ch. 9 - In Exercises 1-4, use the following survey...Ch. 9 - Listed below are the costs (in dollars) of...Ch. 9 - Prob. 6CQQCh. 9 - Prob. 7CQQCh. 9 - Prob. 8CQQCh. 9 - Prob. 9CQQCh. 9 - Prob. 10CQQCh. 9 - Prob. 1RECh. 9 - Prob. 2RECh. 9 - Airbags Save Lives In a study of the effectiveness...Ch. 9 - Are Flights Cheaper When Scheduled Earlier? Listed...Ch. 9 - Self-Reported and Measured Female Heights As part...Ch. 9 - Eyewitness Accuracy of Police Does stress affect...Ch. 9 - Prob. 7RECh. 9 - Effect of Blinding Among 13,200 submitted...Ch. 9 - Comparing Means The baseline characteristics of...Ch. 9 - Comparing Variation Use the sample data from...Ch. 9 - Heights of Mothers and Daughters. In Exercises...Ch. 9 - Prob. 2CRECh. 9 - Prob. 3CRECh. 9 - Heights of Mothers and Daughters. In Exercises...Ch. 9 - Prob. 5CRECh. 9 - Dark Survey In a survey of 1032 Americans,...Ch. 9 - Backup Generator The USA Today web site posted...Ch. 9 - Juke Survey Late-night talk show host David...Ch. 9 - Normal Distribution Based on the measurements in...Ch. 9 - Prob. 10CRECh. 9 - Prob. 1FDDCh. 9 - Critical Thinking: Ages of workers killed in the...Ch. 9 - Critical Thinking: Ages of workers killed in the...Ch. 9 - Prob. 4FDDCh. 9 - Prob. 5FDDCh. 9 - Prob. 6FDD
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- The following table shows a data set containing information for 25 of the shadow stocks tracked by the American Association of Individual Investors (aaii.com, February 2002). Shadow stocks are common stocks of smaller companies that are not closely followed by Wall Street analysts. Click on the datafile logo to reference the data. DATA file Company DeWolfe Companies Exchange AMEX Ticker Symbol Market Cap Price/ Gross Profit Earnings Margin ($ millions) Ratio (%) DWL 36.4 8.4 36.7 North Coast Energy OTC NCEB 52.5 6.2 59.3 Hansen Natural Corp. OTC HANS 41.1 14.6 44.8 MarineMax, Inc. NYSE HZO 111.5 7.2 23.8 Nanometrics Incorporated OTC NANO 228.6 38.0 53.3 TeamStaff, Inc. OTC TSTF 92.1 33.5 4.1 Environmental Tectonics AMEX ETC 51.1 35.8 35.9 Measurement Specialties AMEX MSS 101.8 26.8 37.6 SEMCO Energy, Inc. NYSE SEN 193.4 18.7 23.6 Party City Corporation OTC PCTY 97.2 15.9 36.4 Embrex, Inc. OTC EMBX 136.5 18.9 59.5 Tech/Ops Sevcon, Inc. AMEX ΤΟ 23.2 20.7 35.7 ARCADIS NV OTC ARCAF 173.4…arrow_forwardThe following data show the year to date percent change (YTD % Change) for 30 stock-market indexes from around the word (The Wall Street Journal, August 26, 2013). a. What index has the largest positive YTD % Change? Round your answer to once decimal place. index with a YTD % Change of % b. Using a class width of 5 beginning with -20 and going to 40, develop a frequency distribution for the data. YTD % Change Frequency -20 - -15 -15 - -10 -10 - -5 -5 - 0 0 - 5 5 - 10 10 - 15 15 - 20 20 - 25 30 - 35 c. 1. 2. 3. 4.arrow_forwardThe following data show the year to date percent change (YTD % Change) for 30 stock-market indexes from around the word (The Wall Street Journal, August 26, 2013). Click on the datafile logo to reference the data. DATA file Country Australia Index S&P/ASX200 YTD % Change 10.2 Belgium Bel-20 12.6 Brazil São Paulo Bovespa -14.4 Canada S&P/TSX Comp 2.6 Chile Santiago IPSA -16.3 China Shanghai Composite -9.3 Eurozone EURO Stoxx 10.0 France CAC 40 11.8 Germany DAX 10.6 Hong Kong Hang Seng -3.5 India S&P BSE Sensex -4.7 Israel Tel Aviv 1.3 Italy FTSE MIB 6.6 Japan Nikkei 31.4 Mexico IPC All-Share -6.4 Netherlands AEX 9.3 Singapore Straits Times -2.5 South Korea Kospi -6.4 Spain IBEX 35 6.4 Sweden Switzerland SX All Share 13.8 Swiss Market 17.4 Taiwan Weighted 2.3 U.K. FTSE 100 10.1 U.S. S&P 500 16.6 U.S. DJIA 14.5 U.S. Dow Jones Utility 6.6 U.S. Nasdaq 100 17.4 U.S. Nasdaq Composite 21.1 World DJ Global ex U.S. 4.2 World DJ Global Index 9.9 a. What index has the largest positive YTD %…arrow_forward
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