OPERATIONS MANAGEMENT -CONNECT
OPERATIONS MANAGEMENT -CONNECT
14th Edition
ISBN: 9781265205751
Author: Stevenson
Publisher: MCG
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Chapter 9, Problem 12P
Summary Introduction

To determine: The typical characteristics of a pharmacy filling a prescription (service).

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

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