EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
14th Edition
ISBN: 9781260718447
Author: Stevenson
Publisher: MCG COURSE
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Chapter 9, Problem 1.1CQ
Summary Introduction

Case summary:

The case deals about the quality issues of the products in a firm. There were numerous complaints regarding the product that includes missing label, spill or mixed, under-filled, unacceptable taste, and improperly sealed. Person A has to investigate about the issues. The sample data collected from inspecting 8 frozen dinners are as follows:

EBK OPERATIONS MANAGEMENT              , Chapter 9, Problem 1.1CQ

To determine: The recommendations to be made to the manager by Person A.

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