Chapter 8.4, Problem 14BSC

Testing Claims About Variation. In Exercises 5-16, test the given claim. Identify the null hypothesis, alternative hypothesis, test statistic, P-value, or critical value(s), then state the conclusion about the null hypothesis, as well as the final conclusion that addresses the original claim. Assume that a simple random sample is selected from a normally distributed population.

14. Bank Lines The Jefferson Valley Bank once had a separate customer waiting line at each teller window, but it now has a single waiting line that feeds the teller windows as vacancies occur. The standard deviation of customer waiting times with the old multiple-line configuration was 1.8 min. Listed below is a simple random sample of waiting times (minutes) with the single waiting line. Use a 0.05 significance level to test the claim that with a single waiting line, the wailing times have a standard deviation less than 1.8 min. What improvement occurred when banks changed from multiple waiting lines to a single waiting line?