EBK EXCELLENCE IN BUSINESS COMMUNICATIO
EBK EXCELLENCE IN BUSINESS COMMUNICATIO
11th Edition
ISBN: 9780100665934
Author: BOVEE
Publisher: YUZU
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Chapter 8, Problem 8.7E
Summary Introduction

To determine:

Whether not replying or helping an abusive customer for not getting service as expected, a right approach.

Introduction:

Providing an appropriate answer as per the guidelines given related to responding to claims and request for adjustments.

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