Operations Management
2nd Edition
ISBN: 9781260484687
Author: CACHON, Gerard
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Chapter 8, Problem 5CQ
Summary Introduction
To identify: If the given condition is possible.
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5. Glenn Dental Clinic provides general dental care to residents of Philadelphia on a walk-in basis. The
clinic has started receiving complaints from patients that the waiting time is too long and has asked you
to investigate whether this problem can be solved.
Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevant
information such as personal health records and insurance provider. The form is then handed back to the
receptionist who enters the information into the computer system for the dentist to see. A dental assistant
then takes an X-ray from the patient. A dentist then performs the checkup and discusses any issues with
the patient.
Based on conversations with staff members at the clinic, you have obtained the following information
on the process:
a. It takes about 5 minutes for a customer to fill out the paperwork.
b. Entry of information on the paperwork into the system and verification with past records takes
another 5 minutes…
Why should businesses not set efficiency as the only goal? • Note: Include a reference with supportive citations in the discussion reply in your post.
Do you think there are other methods to achieve efficiency, such as specialization or using technology to alleviate the bottleneck, like patient wait time?
Chapter 8 Solutions
Operations Management
Ch. 8 - Prob. 1CQCh. 8 - Prob. 2CQCh. 8 - Prob. 3CQCh. 8 - Prob. 4CQCh. 8 - Prob. 5CQCh. 8 - Prob. 6CQCh. 8 - Prob. 7CQCh. 8 - Prob. 8CQCh. 8 - What are the two pillars of the Toyota Production...Ch. 8 - Prob. 10CQ
Ch. 8 - Prob. 11CQCh. 8 - Prob. 12CQCh. 8 - Prob. 13CQCh. 8 - Prob. 14CQCh. 8 - Prob. 15CQCh. 8 - Prob. 16CQCh. 8 - Prob. 17CQCh. 8 - Prob. 18CQCh. 8 - Prob. 19CQCh. 8 - A company makes two models, A and B. Which of the...Ch. 8 - Prob. 21CQCh. 8 - Prob. 22CQCh. 8 - Prob. 23CQCh. 8 - Prob. 24CQCh. 8 - Prob. 25CQCh. 8 - Prob. 26CQCh. 8 - Prob. 1PACh. 8 - Prob. 2PACh. 8 - Prob. 3PACh. 8 - Prob. 4PACh. 8 - Prob. 5PACh. 8 - Prob. 6PACh. 8 - Prob. 7PACh. 8 - Prob. 8PACh. 8 - Prob. 9PACh. 8 - Prob. 10PA
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