RK had a solution for the challenge faced by retail banks which is to sell money. He suggested that cross-selling should be done. N bank got merged with WF bank and RK became the President and CEO of WF bank. The most important goal according to him was revenue growth and it can be achieved by cross-selling. Bankers were given targets and bonuses for better selling. The bank’s stocks saw a 67% increase from this transformation. This culture however created a lot more pressure on bankers. When problems started to emerge, RK was not the President and JS was the President. When the problem was investigated, rogue bankers were found and hence they were fired. The WF bank was fined by OCC for opening fraud accounts for which WF bank blamed the employees and not the culture. However, the inside story was different as employees told that due to immense pressure all this fraud happened and somehow bank was aware of this. When JS resigned, TS became CEO, and he removed the label of stores from banks and changed the incentive plans. The focus was now customer satisfaction and sales goals were also reduced. However, other scandals did happen in banks that were charging many customers for insurance who were taking car loans. The bank suffered a loss in reputation and ranking. Also, many penalties were charged. To find: The underlying problem in the situation from the perspective of regulator.

Question

Want to see the full answer?

Answer 1

Question

Chapter 8, Problem 1FD

Summary Introduction

Case summary: RK had a solution for the challenge faced by retail banks which is to sell money. He suggested that cross-selling should be done. N bank got merged with WF bank and RK became the President and CEO of WF bank. The most important goal according to him was revenue growth and it can be achieved by cross-selling. Bankers were given targets and bonuses for better selling. The bank’s stocks saw a 67% increase from this transformation. This culture however created a lot more pressure on bankers. When problems started to emerge, RK was not the President and JS was the President. When the problem was investigated, rogue bankers were found and hence they were fired. The WF bank was fined by OCC for opening fraud accounts for which WF bank blamed the employees and not the culture. However, the inside story was different as employees told that due to immense pressure all this fraud happened and somehow bank was aware of this. When JS resigned, TS became CEO, and he removed the label of stores from banks and changed the incentive plans. The focus was now customer satisfaction and sales goals were also reduced. However, other scandals did happen in banks that were charging many customers for insurance who were taking car loans. The bank suffered a loss in reputation and ranking. Also, many penalties were charged.

To find:The underlying problem in the situation from the perspective of regulator.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

Please original work Talk about your need for creating a balanced scorecard in a management consulting firm and the steps you would take to design the balance scorecard. Please cite in text resources and weblinks

Think of a team in which you have participated in a professional setting (the number of individuals should be more than one person and includes you. Also, the team could have been virtual, collocated, or a mixture of virtual and collocated). Think back on how the team formed from the first day until the end of the project or when the work function was completed. Describe what took place. Do you feel your team followed any part of Tuckman's model? Consider what was discussed regarding high-performing teams in the lesson this week in the Team Performance Domain section. It was explained that high-performing project teams are characterized by different factors. Based on the factors listed about high-performance teams, which two factors do you feel your team could have improved upon and why?

Please original work Background information: Innovation can be simply defined as the introduction of something new or different in the workplace. Creativity on the other hand could be described as the use of the imagination for original ideas. Talk about the difference between innovation and creativity in the workplace and the role that technology plays in fostering both innovation and creativity Please cite in text resources and add weblinks