Operations Management
Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
Question
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Chapter 8, Problem 1CQ
Summary Introduction

To identify: If the given scenario is a lean process.

Expert Solution & Answer
Check Mark

Explanation of Solution

Correct option: (b)

Correct answer:

No.

Justification:

The lean process is a way to create a more effective business by eliminating any needless practices and improving the overall efficiency of the process. Lean processes focus on improving the products and services depending on the requirements of the customers. The given scenario cannot be considered because the surgeon emphasizes the reduction of waste of the doctor and operating room resources. But the surgeon is achieving this at the expense of the patient who now wastes 6 hours of flow time waiting for getting attended.

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