UNDERSTANDING BUSINESS W/ACCESS
UNDERSTANDING BUSINESS W/ACCESS
13th Edition
ISBN: 9781266514548
Author: Nickels
Publisher: MCG
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Chapter 7.2, Problem 7.2AQ
Summary Introduction

To determine: The changes occurred in the preference of the customer.

Introduction:

Managers have to consider all the environmental factors during planning. Managers are responsible for the management of any business. Management refers to the process of planning, organizing, leading, and controlling people and resources in order to accomplish organizational goals.

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I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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