Chapter 7, Problem 61R

When the patient presents with a non life threatening issue, the provider is most likely to access the full electronic health record (EHR) to assess for A Patient history and allergies B Self pay status C Social Security number D Marital status

TELEPHONE TRIAGE Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call?  If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “I have been trying to get through to you for over an hour. What is wrong with you people? Do you leave the telephone off the hook? Don’t you realize that there are sick people wanting to get in touch with you? Can’t you afford another telephone line? This is ridiculous!”

TELEPHONE TRIAGE Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call?  If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.“Hi, this is Karen Olson, my son Ben has a sore throat, can you get the doctor to call in a prescription for antibiotics?”

You must be able to show the ff: Introduction and identify the patient. Ask the patient to talk with you about the medication. Explain the purpose and the importance of the counseling session Assess what the patient already knows about the medication Assess whether the patient knows how to take the medication Assess the patient’s understanding of what to expect from medication Ask the patient if he or she has any concerns or questions Check patient understanding of the information discussed Close the session   The following are the scopes that you can include in your patient counseling: Trade name or generic name of the drug Use, action, and the onset of action The route, dosage form, and storage Direction for use Action in case of missed dose Precautions Side effects and adverse effects Techniques for self-monitoring Potential drug interactions Contraindications Relationship with laboratory and other procedures Disposal of drug and devices Any other health information unique to an…

A nurse writing a post-surgical client's plan of care has included ambulation several times daily. What is the best rationale for this intervention?