Program Explanation Given Information: Nelnet is a multi-industry company based on United States and deals with the financial services and loan services for student education. OpenText Process Suite is deployed as a knowledge management system in Netnel. Explanation: OpenText Process Suite deals with the customer and provide them with digitized data. Nelnet has opted for OpenText Process Suite for an automated process that provides more control and consistency while dealing the customers, captures digital data, provides end to end visibility of the process and make improvements in the process. OpenText Suite augments and assists the customer relationship management system by providing good customer services and customer satisfaction...

9th Edition

ISBN: 9781337897747

Author: STAIR

Publisher: CENGAGE L

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Chapter 7, Problem 1WE

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Different functions of OpenText Process Suite to assist Customer Relationship Management Systems.

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Chapter 7 Solutions

FUNDAMENTALS OF INFORMATION SYSTEMS

Ch. 7 - Prob. 1LO Ch. 7 - Prob. 2LO Ch. 7 - Prob. 3LO Ch. 7 - Prob. 4LO Ch. 7 - Prob. 5LO Ch. 7 - Prob. 6LO Ch. 7 - Prob. 7LO Ch. 7 - Prob. 8LO Ch. 7 - Prob. 9LO Ch. 7 - Prob. 1.1RQ

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Different functions of OpenText Process Suite to assist Customer Relationship Management Systems.

Solution Summary: The author describes the functions of OpenText Process Suite to assist Customer Relationship Management Systems. Nelnet is a multi-industry company dealing with financial services and loan services for student education.

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Different functions of OpenText Process Suite to assist Customer Relationship Management Systems.

Chapter 7 Solutions