MINDTAP F/UNDERSTANDING MGMT
MINDTAP F/UNDERSTANDING MGMT
10th Edition
ISBN: 9780357716915
Author: DAFT
Publisher: CENGAGE L
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Chapter 7, Problem 1ED
Summary Introduction

To determine:

Whether a memo has to be created to propose a new set of safety guidelines in the product line, to the boss of the company?

Introduction /Case summary:

Rockingham is a company specialized in producing different types of toys. The company is a well reputed company for producing safety and good quality products. However, the company has made several manufacturing changes over the past, and also several changes in product safety guidelines. Further it is also evident, the quality control team had been working long hours to troubleshoot the new production process. The assistant quality control manager, Harrigtonis aware of numerous changes in product safety guidelines that he knew would affect the production of toys .However, his boss who was responsible for all these issues did not take any actions to implement the safety guidelines in order to ensure and maintain its unique reputation. Therefore, it is vital Harrington that prepares a memo to Golopolus summarizing the guidelines and requesting his authorization foe implementation.

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WSS is a water supply company that has many customers. All customers homes have water meters that have mechanical dials that turn to record the consumption of water. Most homes have their meters indoors. Customers have to provide WSS with regular readings of their meters in order to ensure that they are billed properly for their water consumption. Customers can log into their accounts online to input their reading, or they can telephone WSS' call centre to give an operator a reading. WSS has a policy that customers must allow an inspector to read the water meters at least once per year. This inspection has two purposes. The first is to ensure that the customer has not been consistently understating the figures in order to underpay for their water and the second is to ensure that the meter has not been tampered with in order to reduce the reading according to the dials. The meters are designed so that they are difficult to dismantle without causing obvious damage and they also have a…
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