Bundle: Understanding Health Insurance: A Guide To Billing And Reimbursement, 14th + Law, Liability, And Ethics For Medical Office Professionals, 6th ... For Green's Understanding Health Insu
14th Edition
ISBN: 9780357014738
Author: Michelle Green
Publisher: Cengage Learning
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Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.“Hello, I would like to make an appointment to see the doctor. I am having some chest pain, and find it a bit hard to breathe.”
Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.
“Hi, I would like to make an appointment to see the doctor. I had my X-ray done yesterday, and let me tell you, it was quite an ordeal. First, I had a hard time getting down to the hospital. Then, I got lost… I’m not sure how that can even happen, but then this really nice lady offered…”
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Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.“Hi, this is Karen Olson, my son Ben has a sore throat, can you get the doctor to call in a prescription for antibiotics?”
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- Place the following coding steps in the correct order. Identify the main term for each condition. Verify the code in the tabular list. Locate the main terms in the alphabetic index. Check compliance with any applicable official guidelines and list codes in appropriate order. Review complete medical documentation. Abstract the medical conditions from the visit documentation.arrow_forwardHow are you going to manage this patient? (Provide a detailed care plan and include a full trauma assessment in sequential order)arrow_forwardScenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, this is Mary Sutherland, I have an appointment on Friday afternoon to see the doctor, but I am not going to be able to make the appointment.”arrow_forward
- When time is used as a key component in billing an E/M service, the provider must document face-to-face time with the patient and how much time was spent counseling the patient with the family.arrow_forwardScenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.“Hi, I am wanting to have my prescription for Valium refilled by the doctor. Could he just phone it in to my pharmacy?”arrow_forwardTELEPHONE TRIAGE Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “I have been trying to get through to you for over an hour. What is wrong with you people? Do you leave the telephone off the hook? Don’t you realize that there are sick people wanting to get in touch with you? Can’t you afford another telephone line? This is ridiculous!”arrow_forward
- When the patient presents with a non life threatening issue, the provider is most likely to access the full electronic health record (EHR) to assess for A Patient history and allergies B Self pay status C Social Security number D Marital statusarrow_forwardMorphine is to be administered intravenously. Discuss the nursing care and observations the Enrolled Nurse needs to provide to the person receiving morphine. (easy and simple)arrow_forwardWhy is it sometimes difficult to get needed information from patients? What approaches should be used to gain that information? PLEASE PROVIDE ANSWER IN ESSAY FORMAT. THANKSarrow_forward
- Your client developed philibitis. Write two nursing considerations to manage this I.V. Complication. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). BIUS Paragraph Arial 14pxarrow_forwardTELEPHONE TRIAGE Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. "Hello, I would like to make an appointment to see the doctor. I am having some chest pain, and find it a bit hard to breathe.”arrow_forwardexplain the scope of practice for EMTs in arizona. Is the scope of practice dictated by the state or facility the EMT works for? Does the scope of practice vary from state to state?arrow_forward
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