Principles of Information Systems (MindTap Course List)
Principles of Information Systems (MindTap Course List)
12th Edition
ISBN: 9781285867168
Author: Ralph Stair, George Reynolds
Publisher: Cengage Learning
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Chapter 6.4, Problem 2DQ
Program Plan Intro

Safaricom:

  • Safaricom is a top telecommunications supplier in Kenya and one of the most commercial companies in the Central and East African region.
  • It offers mobile money transfer, cloud computing, fiber optic services, ecommerce, mobile telephony, data, customer electronics and music streaming.
  • It is most well-known as a mobile banking SMS-based service.

Step taken by Safaricom:

  • The steps taken by Safaricom to prevent hate speech during the 2013 elections are the company released guidelines to its clients that transferred huge SMS from candidates and political parties.
  • It examined the SMS content and held the right to reject to transfer messages with subject that attacked members of a special party.

Safaricom acted ethically:

  • The guidelines assigned that senders, political party representative had to describe themselves and give registration documents or ID numbers.
  • The message sent in the two official languages one is English or Kenya and another is Swahili by the company.
  • The SMSs could not use abusive language and motivate people to attack individuals, make violence.

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