Foundations of Business (MindTap Course List)
Foundations of Business (MindTap Course List)
6th Edition
ISBN: 9781337386920
Author: William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher: Cengage Learning
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Chapter 6, Problem 9DQ
Summary Introduction

To determine: The major benefits of a total quality management program.

Introduction: Total quality management (TQM) is the organization of actions coordinated at enhancing consumer loyalty, expanding representative investment, reinforcing provider associations, and encouraging a hierarchical environment of ceaseless quality development

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