PRINCIPLES OF INFO.SYS.(LL)>CUSTOM PKG<
PRINCIPLES OF INFO.SYS.(LL)>CUSTOM PKG<
12th Edition
ISBN: 9781337074674
Author: STAIR
Publisher: CENGAGE C
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Chapter 6, Problem 8DQ
Program Plan Intro

Call center:

  • Call center is a centralized office which is used for transmitting or receiving a huge volume of requests by phone.
  • An outbound call center is worked for telemarketing, political donations, market research, and debt collections.
  • An inbound call center is worked by a company to data enquiries from consumers.
  • The contact center is a place for centralized handling of individual communications, which including live support software, instant message, letters, email, faxes, and social media.

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