The major advantages and disadvantages of smallness in business. Introduction: A small business administration is an autonomous organization of the United States government that secures the interests of independent or small business ventures and guarantees that they get a decent amount of government contracts.

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Services are important to the economy, define each component of service quality and then provide an example on how to provide that service component. Component Definition Provide example what can be done to provide this component Reliability Responsiveness Assurance Empathy Tangibles Service can be described as a process. For each service process provide an example of a type of service under that process. People Processing Possession processing Mental Stimulus Processing Information Processing If you were providing a coworker customer service training, what would be key components you would focus on. What strategies would provide? What would be your advice to them?

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Question

Chapter 5, Problem 8CC

Summary Introduction

To determine: The major advantages and disadvantages of smallness in business.

Introduction: A small business administration is an autonomous organization of the United States government that secures the interests of independent or small business ventures and guarantees that they get a decent amount of government contracts.

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