Chapter 5, Problem 6R

TELEPHONE TRIAGE Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call?  If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. "Hello, I would like to make an appointment to see the doctor. I am having some chest pain, and find it a bit hard to breathe.”

Even the most careful advance directive can be difficult to apply in a given set of circumstances, due to vagueness, ambiguity, lack of relevance to the patient's actual (vs. anticipated) illness, and so forth, making ethics consultations necessary, regardless of the patient's planning. Select one: True False

A client asks the nurse about the significance of black box warnings included on the label of specific prescription medications. What information should the nurse provide to the client? Select all that apply. "They advise the nurse about look-alike or sound-alike drugs." "They advise the client about serious potential risks related to the use of the drug." "They advise the healthcare professional about serious side effects related to the use of the drug." "They advise the healthcare professional about serious potential risks related to the use of the drug." "They advise the nurse about the dosage strength of the drug and the recommended route of administration." "They indicate the need to consult the pharmacist, and seek reliable drug references and U.S. Food and Drug Administration (FDA) recommendations."

Discuss potential ethical challenges in long-term care facilities. Discuss potential ethical challenges in long-term care facilities.

A patient's insurance policy states: Annual deductible: $300.00 Coinsurance: 70-30 This year the patient had made payments totalling $533 to all providers.  Today the patient has an office visit (fee: $80).  The patient presents a credit card for payment of today's bill.  What is the amount that the patient should pay?

When time is used as a key component in billing an E/M service, the provider must document face-to-face time with the patient and how much time was spent counseling the patient with the family.

Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call?  If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, I would like to make an appointment to see the doctor. I had my X-ray done yesterday, and let me tell you, it was quite an ordeal. First, I had a hard time getting down to the hospital. Then, I got lost… I’m not sure how that can even happen, but then this really nice lady offered…”

Describe some circumstances in which confidential health information may be disclosed without the patient's consent.

Hello, Can you please help me with this question? (If it can be short answer, I would appreciate). Person-centered care allows patients to make informed decisions about their treatment and well-being. They have a team of primary care providers, specialists, and other health care providers who know them, listen to them, and are accountable for their care. Doctors and other healthcare professionals who provide person-centered care help patients manage their health care by providing tools and services that align with their patients’ preferences and values so they can reach their health goals" (CMS.gov, n.d., para 3). Do you believe person-centered care is possible when a client is living below the poverty line and prioritizing resources as in the 'Spent' simulation? Why or why not? You might consider access to healthcare and cost of insurance or care in your answer.   Resource Name Brief description of services How do you qualify for assistance? Contact Information…