Chapter 5, Problem 5.3AAC

Summary Introduction

To review:

The logs of conversation between a customer and a representative.

Introduction:

Live chat operators are people who serve their customers 24*7. They share instant messages to give the best service. This service is done to attract the customers and to build a long lasting relationship. The main aim is to troubleshoot the problems of the customers.

The chat operators must be cordial, helpful, and very importantly professional. However, their chats with the customers must sound like a human and not a robot.