EBK EXCELLENCE IN BUSINESS COMMUNICATIO
12th Edition
ISBN: 9780134328683
Author: BOVEE
Publisher: YUZU
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Chapter 5, Problem 5.31E
Summary Introduction
To determine:
Revision of the sentence “You should have realized that waterbeds will freeze in unheated houses during winter. Therefore, our guarantee does not cover the valve damage, and you must pay the $9.50 valve replacement fee (plus postage),” into an emphasizing positive one.
Introduction:
Use of an emphasizing positive language to rewrite the given sentence so that the message goes out in a positive way rather than offending and upsetting the client with utter disappointment.
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Chapter 5 Solutions
EBK EXCELLENCE IN BUSINESS COMMUNICATIO
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