M: Management
6th Edition
ISBN: 9781260485301
Author: BATEMAN, Thomas
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Question
Chapter 5, Problem 1LO
Summary Introduction
To discuss: The fundamental steps of planning process.
Expert Solution & Answer
Explanation of Solution
The fundamental steps in planning process includes the following:
- Examine the situation
- Develop alternative plans and goals
- Assess the plans and goals
- Choose the plans and goals
- Execute the plans and goals
- Observes and controls the performance
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CASE STUDY 2-2
Performance Management at KS Cleaners
*S Cleaners (KSC) is a small company that
provides several services to its customers:
dry cleaning of clothes, laundry, ironing,
and some clothing repair work. KSC specializes in
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such as hemming, replacement of buttons and zip-
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