EBK BUSN
10th Edition
ISBN: 8220103648738
Author: Kelly
Publisher: YUZU
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Chapter 5, Problem 1LO
Summary Introduction
To discuss: The significance of good business communication.
Expert Solution & Answer
Explanation of Solution
The information transmission among the sender and the recipient is termed as communication. Effective communication is an important tool for a business entrepreneur. It could assist in boosting up a healthy working relationship among the employees, which could in turn increase the efficiency and morale. Thus, it is much significant to have an effective communication in the business.
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1) Under “Costs of Quality”, costs associated with quality can be classified into four categories: appraisal, prevention, internal failures, and external failures. The costs of quality for Corley Motors Logistics is given in the table.
Cost Elements
Amount
Checking outbound boxes for errors
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a) Classify the quality cost elements given in the table into the different quality cost categories (prevention, appraisal, internal failure, external failure).
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c) Using a) and b), suggest which areas…
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