Chapter 47, Problem 13Q

What is a good response to this post? For this discussion, I will share an example from the company I work for, referring back to the example I shared in week one concerning the ATM upgrade and debit card changes. When our company switched ATM and debit card processors, so did our process for fraud disputes. Initially, when a member’s card was frauded, they would come into the branch, we would refund their money under provisional credit, and then send off the dispute to the processor for them. This process worked well most of the time, but in the instances where a member claimed fraud and the processing company determined it was not fraud, their money was then taken back. With the new system, it is up to the member to file their own dispute, and they now have to wait 45-60 days to receive a refund if they are frauded. Due to the sheer uptick in fraudulent behavior, this was a smart choice for the credit union because one department cannot simply keep up, and outsourcing to a third…

What is a good response to this post? Business Process Reengineering (BPR) is the fundamental transformation of business processes to bring about dramatic performance improvement in areas of critical measurements such as cost, quality, service, and speed. A classic example of successful BPR is Ford Motor Company's reengineering of its accounts payable process. Ford's accounts payable function during the 1980s was labor-intensive and inefficient, employing some 500 workers. The company reengineered this process by implementing an invoice-less system where purchasing orders were put in an online database accessible to both the suppliers and the receiving department. At delivery, the receiving department would compare the goods with the purchase order on the system. When they matched, the system would authorize payment automatically, eliminating manual matching and the associated errors. This reengineering led to a reduction of 75% in the accounts payable personnel, with substantial cost…

What are 20 questions I could put on a PAQ when interviewing a training and development specialist?