2019 Mylabmanagement With Pearson Etext --standalone Access Card-- For Essentials Of Organizational Behavior
14th Edition
ISBN: 9780135835647
Author: Stephen Robbins, Timothy A. Judge
Publisher: PEARSON
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Chapter 4, Problem 3LO
Summary Introduction
To explain: The impact of emotional labor on employees.
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What do you think is more effective in the long run, bringing in more staff during peak times or investing in cross-training and process redesign to manage demand variability better?
With a Reference
5. Glenn Dental Clinic provides general dental care to residents of Philadelphia on a walk-in basis. The
clinic has started receiving complaints from patients that the waiting time is too long and has asked you
to investigate whether this problem can be solved.
Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevant
information such as personal health records and insurance provider. The form is then handed back to the
receptionist who enters the information into the computer system for the dentist to see. A dental assistant
then takes an X-ray from the patient. A dentist then performs the checkup and discusses any issues with
the patient.
Based on conversations with staff members at the clinic, you have obtained the following information
on the process:
a. It takes about 5 minutes for a customer to fill out the paperwork.
b. Entry of information on the paperwork into the system and verification with past records takes
another 5 minutes…
Why should businesses not set efficiency as the only goal? • Note: Include a reference with supportive citations in the discussion reply in your post.
Chapter 4 Solutions
2019 Mylabmanagement With Pearson Etext --standalone Access Card-- For Essentials Of Organizational Behavior
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