Business Analytics (2nd Edition)
2nd Edition
ISBN: 9780321997821
Author: James R. Evans
Publisher: PEARSON
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Chapter 4, Problem 23PE
Call centers have high turnover rates because of the stressful environment. The national average is approximately 50%. The director of human resources for a large bank has compiled data about 70 former employees at one of the bank’s call centers (see the Excel file Call Center Data). Use PivotTables to find these statistics:
- the average length of service for males and females in the sample
- the average length of service for individuals with and without a college degree
- the average length of service for males and females with and without prior call center experience
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Chapter 4 Solutions
Business Analytics (2nd Edition)
Ch. 4 - Data obtained from a county auditor in the Excel...Ch. 4 - In the Excel file Facebook Survey, find the...Ch. 4 - For the Excel file Tablet Computer Sales, find the...Ch. 4 - Prob. 4PECh. 4 - Prob. 5PECh. 4 - Prob. 6PECh. 4 - Prob. 7PECh. 4 - Prob. 8PECh. 4 - Prob. 9PECh. 4 - Prob. 10PE
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