Business Statistics: A First Course (8th Edition)
8th Edition
ISBN: 9780135177785
Author: David M. Levine, Kathryn A. Szabat, David F. Stephan
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Concept explainers
Videos
Question
Chapter 3, Problem 3.60CRP
a.
To determine
To find: The mean, median,
b.
To determine
To find:The
c.
To determine
To graph: The boxplots for the given data.
To explain: The shapes of the distribution.
d.
To determine
To explain: The conclusion about the performance of the call center, if the target duration to answer
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that businesses can better understand the
overall performance of those centers. One key metric for measuring overall call center performance is service level, the percentage of calls answered by a human agent within a specified number of seconds. The table below
contains the following data for time, in seconds, to answer 50 incoming calls to a financial services call center.
E Click the icon to view the data.
a. Construct a frequency distribution and a percentage distribution.
b. Construct a cumulative percentage distribution.
c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"?
- X
Data table
a. Construct a frequency distribution and a percentage distribution.
Construct a frequency distribution.
Time
18
15
17
17
Frequency
(seconds)…
Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that businesses can better understand the
overall performance of those centers. One key metric for measuring overall call center performance is service level, the percentage of calls answered by a human agent within a specified number of seconds. The table below
contains the following data for time, in seconds, to answer 50 incoming calls to a financial services call center.
E Click the icon to view the data.
a. Construct a frequency distribution and a percentage distribution.
b. Construct a cumulative percentage distribution.
c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"?
- X
a. Construct a frequency distribution and a percentage distribution.
Data table
Construct a frequency distribution.
Time
Frequency
16
13
18
19
(seconds)…
Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that businesses can better understand the
overall performance of those centers. One key metric for measuring overall call center performance is the amount of time spent speaking to customers on the phone. The table given below contains data for the time, in seconds,
spent by agents talking to 49 customers. Complete parts (a) through (c) below.
E Click the icon to view the call time data table.
--
---
---
---
-
---
Seconds
Seconds
Seconds
Time (in seconds) spent talking
b. Construct a cumulative percentage polygon. Choose the correct cumulative percentage polygon below.
232
100
64
122
286
109
327
228
327
187
232
161
201
240
126
72
147
224
146
260
115
87
233
421
118
305
108
429
204
414
213
230
154
66
198
340
116
243
260
315
382
180
338
191
231
180 O
212
382
226
OA.
O B.
100
100
-
100-
75
755
75
50
50
50
25
25
25
0-…
Chapter 3 Solutions
Business Statistics: A First Course (8th Edition)
Ch. 3 - The following set of data is from a sample of n =...Ch. 3 - The following set of data is from a sample of n =...Ch. 3 - The set of data is from a sample of n = 7: 12 7 4...Ch. 3 - The following set of data is from a sample of n =...Ch. 3 - Wired, a magazine that delivers a glimpse into the...Ch. 3 - The operations manager of a plant that...Ch. 3 - According to the U.S. Census Bureau (census.gov),...Ch. 3 - The file MOBILESPEEO contains the overall download...Ch. 3 - The file AIRPORTRATING contains the of large and...Ch. 3 - The annual NFL Super Bowl is the most widely...
Ch. 3 - The ACCOUNTINGPARTNERS contains the number of...Ch. 3 - The file MOBILECOMMERCE contains the following...Ch. 3 - Is there a difference in the variation of the...Ch. 3 - Prob. 3.14ACCh. 3 - A bank branch located in a commercial district of...Ch. 3 - Prob. 3.16ACCh. 3 - Using the three-year return percentage variable in...Ch. 3 - Prob. 3.18ACCh. 3 - Using the three-year return percentage variable in...Ch. 3 - Using the three-year return percentage variable in...Ch. 3 - Prob. 3.21LBCh. 3 - The following is a set of data from a sample of n...Ch. 3 - Prob. 3.23LBCh. 3 - Prob. 3.24LBCh. 3 - The file ACCOUNTINGPARTNERS contains the number of...Ch. 3 - Prob. 3.26ACCh. 3 - The file HOTELAWAY contains the average room price...Ch. 3 - Prob. 3.29ACCh. 3 - Prob. 3.30ACCh. 3 - Prob. 3.31LBCh. 3 - The following is a set of data for a population...Ch. 3 - Consider a population of 1.024 mutual funds that...Ch. 3 - The file CIGARETTETAX contains the state cigarette...Ch. 3 - Prob. 3.36ACCh. 3 - The following is a set of data from a sample of n...Ch. 3 - The file CEREALS lists the calories and sugar, in...Ch. 3 - Movie companies need to predict the gross receipts...Ch. 3 - The file MOBILESPEED contains the overall download...Ch. 3 - A Pew Research Center survey found a noticeable...Ch. 3 - Prob. 3.44CYUCh. 3 - Prob. 3.45CYUCh. 3 - What are the differences among the mean, median,...Ch. 3 - Prob. 3.47CYUCh. 3 - Prob. 3.48CYUCh. 3 - Prob. 3.49CYUCh. 3 - Prob. 3.50CYUCh. 3 - Prob. 3.51CYUCh. 3 - Prob. 3.52CYUCh. 3 - Prob. 3.53CYUCh. 3 - Prob. 3.54CYUCh. 3 - Prob. 3.55CYUCh. 3 - How do the covariance and the coefficient of...Ch. 3 - The download and upload speeds of a mobile data...Ch. 3 - An insurance company has the business objective of...Ch. 3 - Prob. 3.59CRPCh. 3 - Prob. 3.60CRPCh. 3 - Prob. 3.61CRPCh. 3 - Prob. 3.62CRPCh. 3 - Prob. 3.63CRPCh. 3 - Prob. 3.64CRPCh. 3 - Prob. 3.65CRPCh. 3 - Prob. 3.66CRPCh. 3 - What was the mean price of a room at two-star,...Ch. 3 - The file PROPERTY TAXES contains the property...Ch. 3 - Prob. 3.69CRPCh. 3 - 311 is Chicagos web and phone portal for...Ch. 3 - How much do commuters living in or near cities...Ch. 3 - How do the mean credit scores of people living in...Ch. 3 - Prob. 3.74RWE
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, statistics and related others by exploring similar questions and additional content below.Similar questions
- Find the mean hourly cost when the cell phone described above is used for 240 minutes.arrow_forwardWhich type of data source provides real-time data? A. Historical data B. Survey data C. Transactional data D. Social media dataarrow_forwardThe higher education department of Holmes Institute recorded data on the number of students enrolled in the different study majors for the years 2018 and 2019. Study major 2018 2019 Statistics 1700 2250 Business law 700 900 Accounting 1300 1450 Economics 750 1000 Finance 1450 1758 Marketing management 1069 1189 Auditing 360 351 Use an appropriate graphical technique or chart to compare the number of enrolment in 2018 and 2019 of the different study major. Display the chart. Use an appropriate graphical technique or chart to display the percentage value of the number of enrolment of the different study major in 2018 and 2019. Display the chart.arrow_forward
- In 2011 home prices and mortgage rates dropped so low that in a number of cities the monthly cost of owning a home was less expensive than renting. The following data show the average asking rent for 10 markets and the monthly mortgage on the median priced home (including taxes and insurance) for 10 cities where the average monthly mortgage payment was less than the average asking rent (The Wall Street Journal, November 26–27, 2011).Click on the datafile logo to reference the data. Enter negative values as negative numbers. a. Develop the estimated regression equation that can be used to predict the monthly mortgage given the average asking rent (to 2 decimals).The regression equation is:Mortgage ($) = + Rent ($)arrow_forwardDetermine whether the given value is from a discrete or continuous data set.The total number of phone calls a sales representative makes in a month is 425.arrow_forward
arrow_back_ios
arrow_forward_ios
Recommended textbooks for you
Glencoe Algebra 1, Student Edition, 9780079039897...AlgebraISBN:9780079039897Author:CarterPublisher:McGraw Hill
Big Ideas Math A Bridge To Success Algebra 1: Stu...AlgebraISBN:9781680331141Author:HOUGHTON MIFFLIN HARCOURTPublisher:Houghton Mifflin Harcourt
Holt Mcdougal Larson Pre-algebra: Student Edition...AlgebraISBN:9780547587776Author:HOLT MCDOUGALPublisher:HOLT MCDOUGAL
College Algebra (MindTap Course List)AlgebraISBN:9781305652231Author:R. David Gustafson, Jeff HughesPublisher:Cengage Learning
Functions and Change: A Modeling Approach to Coll...AlgebraISBN:9781337111348Author:Bruce Crauder, Benny Evans, Alan NoellPublisher:Cengage Learning
Glencoe Algebra 1, Student Edition, 9780079039897...
Algebra
ISBN:9780079039897
Author:Carter
Publisher:McGraw Hill
Big Ideas Math A Bridge To Success Algebra 1: Stu...
Algebra
ISBN:9781680331141
Author:HOUGHTON MIFFLIN HARCOURT
Publisher:Houghton Mifflin Harcourt
Holt Mcdougal Larson Pre-algebra: Student Edition...
Algebra
ISBN:9780547587776
Author:HOLT MCDOUGAL
Publisher:HOLT MCDOUGAL
College Algebra (MindTap Course List)
Algebra
ISBN:9781305652231
Author:R. David Gustafson, Jeff Hughes
Publisher:Cengage Learning
Functions and Change: A Modeling Approach to Coll...
Algebra
ISBN:9781337111348
Author:Bruce Crauder, Benny Evans, Alan Noell
Publisher:Cengage Learning
Types of Data: Nominal, Ordinal, Interval/Ratio - Statistics Help; Author: Dr Nic's Maths and Stats;https://www.youtube.com/watch?v=hZxnzfnt5v8;License: Standard YouTube License, CC-BY
Statistics 1.1.2 Types of Data; Author: Dr. Jack L. Jackson II;https://www.youtube.com/watch?v=UZ4kHJOuoec;License: Standard YouTube License, CC-BY