Concept explainers
a)
Lead Time: Lead time is the time consumed for the creation of a product. It refers to the time period between the time the order is placed and the product is completed. Lesser lead time creates a more competitive edge for the company.
Lead Time = Value added time + Non-value added Time
Value: Value refers to the additional element provided in the product which caters to the need of the customer and for which the customer is willing to pay.
Value added activities: The value added activities are the activities which add to the value of a product.
Non-value added activities: The non value added activities are the activities which a customer may think unnecessary and tend to reduce the value of a product.
To Calculate: The time M reached home after visiting the doctor.
b)
To Calculate: The total non-value added time spent by M.
c)
To Calculate: The value added ratio (rounded to one place).
d)
To Explain: The reasons the doctors requiring the long wait of the patients.

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