EBK BUSINESS DRIVEN TECHNOLOGY
EBK BUSINESS DRIVEN TECHNOLOGY
7th Edition
ISBN: 8220103675451
Author: BALTZAN
Publisher: YUZU
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Chapter 2, Problem 6RQ
Program Plan Intro

Switching Costs:

Switching costs are defined as the costs that are incurred by a customer for changing the brand, suppliers or products. Switching costs are the building blocks of competitive advantage and pricing power of companies.

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