Chapter 19, Problem 19.34P

To determine

Customer Response Time:

Customer Response Time is the time lag between the receipt of an order and actual deliver of the product to that customer.

Manufacturing Cycle Time:

Manufacturing Cycle Time s the time spent upon the conversion of raw materials or inputs to finished goods or ready to sale products. It starts after the order is received and continues until the completion of production process.

To determine: Whether the introduction of new product is beneficial for S.