Student Solutions Manual for Basic Business Statistics
Student Solutions Manual for Basic Business Statistics
13th Edition
ISBN: 9780321926708
Author: David M. Levine; Mark L. Berenson; Timothy C. Krehbiel; Kathryn A. Szabat; David F. Stephan
Publisher: Pearson Education
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Chapter 19, Problem 14PS

a.

To determine

Determine whether the bank manager singles out Gina for any disciplinary action regarding her performance in the past year.

b.

To determine

Make a C-Chart for the number of errors committed by the tellers and determine whether the process is in a state of control.

c.

To determine

Determine whether Gina should be singled out for disciplinary action regarding her performance and state whether the conclusion agrees what we expected from the manager.

d.

To determine

Determine the way through which branch manager can reduce the number of errors on the basis of results of part (b).

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