Chapter 18, Problem 17E

To determine

Concept Introduction:

The three lean business practises:

1. Total Quality Management

Total Quality Management can be defined as the business practise which requires to implement a system in which every member of staff or any other resources involved in business must be committed in maintaining high standards of work in every aspects of a company’s operations.

2. Just-in-time (JIT)

Just-in-time can be defined as the business practise in which companies try to increase efficiency and decrease the waste involved by receiving goods only as and when they are needed in during the operations.

3. Continuous Improvement

Continuous Improvement can be defined as the business practise which involves an ongoing process to improve services, products and processes.

To match:

The given activities –

1. Courteous employees

2. Food produced to order

3. Clean tables and floors

4. Orders filled within three minutes

5. Standardized food-making processes

6. New Product development

With the appropriate business practise as Total Quality Management, Just-in-time (JIT) and Continuous Improvement