Describe two quality improvement tools unique to the service industry.

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Chapter 17.3, Problem 13SE

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Describe two quality improvement tools unique to the service industry.

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Name: Quiz A 5.3-5.4 Sex Female Male Total Happy 90 46 136 Healthy 20 13 33 Rich 10 31 41 Famous 0 8 8 Total 120 98 218 Use the following scenario for questions 1 & 2. One question on the Census at School survey asks students if they would prefer to be happy, healthy, rich, or famous. Students may only choose one of these responses. The two-way table summarizes the responses of 218 high school students from the United States by sex. Preferred status 1. Define event F as a female student and event R as rich. a. Find b. Find or c. Find and 2. Define event F as a female student and event R as rich. a. Find b. Find c. Using your results from a and b, are these events (female student and rich) independent? Use the following scenario for questions 3 & 4. At the end of a 5k race, runners are offered a donut or a banana. The event planner examined each runner's race bib and noted whether Age Less than 30 years old At least 30 years old Total Choice Donut Banana 52 54 106 5 72 77 Total 57 126…