Pearson eText Principles of Operations Management: Sustainability and Supply Chain Management -- Instant Access (Pearson+)
Pearson eText Principles of Operations Management: Sustainability and Supply Chain Management -- Instant Access (Pearson+)
11th Edition
ISBN: 9780135639221
Author: Jay Heizer, Barry Render
Publisher: PEARSON+
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Chapter 17, Problem 3VC
Summary Introduction

Case summary:

Company FL produces goods in the high volume and low variety process of models followed to produce baked goods, steel, and in beer industries. The excellence can be attributed to the maintenance department which takes an active role in setting the parameters for preventive maintenance.

They teach the employees to identify and do under specific conditions. The employees in a shift will be responsible for identifying the problem and rectifying it. The personnel hired to perform the maintenance activities all come with multi skills.

To determine: The pros and cons of hiring multi-craft personnel

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