BUSN
BUSN
11th Edition
ISBN: 9780357302453
Author: Marcella Kelly; Chuck Williams
Publisher: Cengage Limited
Question
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Chapter 17, Problem 1LO
Summary Introduction

To discuss: Operations management and role of operations management from last five decades.

Expert Solution & Answer
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Explanation of Solution

Operations management is process of managing all the activities involved in producing goods and services and distributing them to customers by creating the value.

Role of operations management changed from last five decades:

  • It has changed from focusing on efficiency to focus on the effectiveness.
  • Based on competition, from local to global competition.
  • From the mass production to mass customization.
  • From exploiting the environment to protecting the environment.
  • It has changed from simple supply chains to the complex value supply chains.
  • It has changed from goods to the services.

Thus, based on these areas the role of operation management has changed from past five decades.

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