EBK MANAGEMENT
12th Edition
ISBN: 8220100546563
Author: DAFT
Publisher: YUZU
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Question
Chapter 17, Problem 1EE
Summary Introduction
To determine:
The way one feel about talking in a small group of acquaintances.
Introduction:
Talking in a small group is actually not public speaking. But the nervous and teased to talk in a small group is stage fever or public speaking forbear. Talking in small groups in much more different than speaking in a large audience. In the both situations the required skill is the same, the purpose is the same but the audience is different. Talking to a small group is much easier.
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Answer the following question to conclude your writing: How can having different perceptions affect your strategic communication with others? Mention several steps you can take to avoid misunderstandings, which may arise as a result of differences in perception.
For each scenario, based on the contextual information provided, you will pick one of the strategies (Listen, Ask, or Tell) to form the foundation for your response. Then, you will do the following steps:
1) Summarize the situation.
2) State which communication strategy you would focus on during your conversation.
3) Describe why you chose that specific strategy given the information provided and how you would approach the conversation using that strategy. You can walk through how a potential conversation could go, you can have a friend role-play the conversation with you, you can mention specific comments/questions you would say... whatever you need to do to fully explain and/or demonstrate your approach.
The three scenarios are listed below. Remember, each communication strategy must be used once and none can be repeated:
Scenario A: Your store opens at 8:00 am and one of the employees you supervise is consistently late for work by 10-15 minutes. This has not been a problem in the…
The president of Goodwill Corporation Ltd.,Mr Abhishek Mukherji, wanted to facilitate upward
communication. He believed an open-door policy was a good option. He announced that his own door was
open to all employees and encouraged senior managers to do the same. He felt this would give him a way
to get early warning signals that would not be filtered or redirected through the formal chain of command
Mukherji found that many employees who used the open-door policy had been with the company for years
and were comfortable talking to the president, Sometimes messages came through about inadequate
policies and procedures. Mukherji would raise these issues and explain any changes at the next senior
managers meeting. The most difficult complaints to handle were those from people who were not getting
along with their bosses.
One employee, Anand, complained bitterly that his manager had over committed on behalf of the
department and put everyone under tremendous pressure,…
Chapter 17 Solutions
EBK MANAGEMENT
Ch. 17 - Prob. 1OTJVCCh. 17 - Prob. 2OTJVCCh. 17 - Prob. 3OTJVCCh. 17 - Prob. 1DQCh. 17 - Prob. 2DQCh. 17 - Prob. 3DQCh. 17 - Prob. 4DQCh. 17 - Prob. 5DQCh. 17 - Prob. 6DQCh. 17 - Prob. 7DQ
Ch. 17 - Prob. 8DQCh. 17 - Prob. 9DQCh. 17 - Prob. 10DQCh. 17 - Prob. 1EECh. 17 - Prob. 2EECh. 17 - Prob. 3EECh. 17 - Prob. 4EECh. 17 - Prob. 5EECh. 17 - Prob. 6EECh. 17 - Prob. 7EECh. 17 - Prob. 8EECh. 17 - Prob. 9EECh. 17 - Prob. 10EECh. 17 - Prob. 11EECh. 17 - Prob. 12EECh. 17 - Prob. 13EECh. 17 - Prob. 14EECh. 17 - Prob. 15EECh. 17 - Prob. 16EECh. 17 - Prob. 17EECh. 17 - Prob. 18EECh. 17 - Prob. 19EECh. 17 - Prob. 20EECh. 17 - Prob. 21EECh. 17 - Prob. 22EECh. 17 - Prob. 23EECh. 17 - Prob. 24EECh. 17 - Prob. 1EDCh. 17 - Prob. 2EDCh. 17 - Prob. 3EDCh. 17 - Prob. 1CFCACh. 17 - Prob. 2CFCACh. 17 - Prob. 3CFCA
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