Applied Statistics in Business and Economics
5th Edition
ISBN: 9780077837303
Author: David Doane, Lori Seward Senior Instructor of Operations Management
Publisher: McGraw-Hill Education
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Textbook Question
Chapter 17, Problem 1CR
Define (a) quality, (b) process, and (c) productivity. Why are they hard to define?
(a)
Expert Solution
To determine
Define the term quality.
Explanation of Solution
Quality:
The quality can be obtained in many ways; the quality is attained when product or service manufactured or delivered with the defined specifications. If the product in the process meets the conformance to specifications of reliability, durability, serviceability, performance and customer’s perceptions, it is said to attain quality.
(b)
Expert Solution
To determine
Define the term process.
Explanation of Solution
Process:
The sequence of the tasks that are interconnected with each other that results in the manufacturing of the product or delivery of the service, is termed as process.
(c)
Expert Solution
To determine
Define the term productivity.
Explain why these terms are harder to define.
Explanation of Solution
Productivity:
The measure of efficiency that determines the ratio of the output with respect to input is termed as productivity. If the productivity is high then cost per unit is reduced, profit is increased supporting the higher wages and salaries.
Justification: The terms quality, process and productivity are harder to define because these are not constant and changes from times to time to ensure that the process is in control. And the defined quality or the process might not be as standardized as in manufacturing.
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Chapter 17 Solutions
Applied Statistics in Business and Economics
Ch. 17.1 - Define (a) productivity, (b) quality control, and...Ch. 17.1 - Explain the relationship between productivity and...Ch. 17.1 - Explain the difference between common cause...Ch. 17.1 - Prob. 4SECh. 17.1 - Explain the role of statisticians in quality...Ch. 17.2 - Prob. 6SECh. 17.2 - Prob. 7SECh. 17.3 - Prob. 8SECh. 17.3 - Prob. 9SECh. 17.3 - Identify three common quality improvement programs...
Ch. 17.3 - Why is the quality improvement process...Ch. 17.3 - Prob. 12SECh. 17.3 - Prob. 13SECh. 17.4 - Prob. 14SECh. 17.4 - Prob. 15SECh. 17.5 - (a) To construct control limits for an x chart,...Ch. 17.5 - Prob. 17SECh. 17.5 - List four rules for detecting abnormal (special...Ch. 17.5 - Set up control limits for an x chart, given x =...Ch. 17.5 - Prob. 20SECh. 17.5 - Prob. 21SECh. 17.5 - To print 8.5 5.5 note pads, a copy shop uses...Ch. 17.6 - Prob. 23SECh. 17.6 - Prob. 24SECh. 17.7 - Prob. 25SECh. 17.7 - Prob. 26SECh. 17.7 - Prob. 27SECh. 17.7 - Prob. 28SECh. 17.9 - Prob. 29SECh. 17.9 - Prob. 30SECh. 17.9 - Prob. 31SECh. 17 - Define (a) quality, (b) process, and (c)...Ch. 17 - Prob. 2CRCh. 17 - Prob. 3CRCh. 17 - Prob. 4CRCh. 17 - Prob. 5CRCh. 17 - Prob. 6CRCh. 17 - (a) Who was W. Edwards Deming and why is he...Ch. 17 - List three influential thinkers other than Deming...Ch. 17 - (a) Briefly explain each acronym: TQM, BPR, SQC,...Ch. 17 - (a) What is shown on the x chart? (b) Name three...Ch. 17 - Prob. 11CRCh. 17 - Prob. 12CRCh. 17 - Prob. 13CRCh. 17 - Prob. 14CRCh. 17 - Prob. 15CRCh. 17 - Briefly explain (a) the overadjustment problem,...Ch. 17 - Prob. 32CECh. 17 - Prob. 33CECh. 17 - Prob. 34CECh. 17 - Define three quality metrics that might be used to...Ch. 17 - Prob. 36CECh. 17 - Prob. 37CECh. 17 - Prob. 38CECh. 17 - Prob. 39CECh. 17 - Use your favorite Internet search engine to look...Ch. 17 - Make a fishbone chart (cause-and-effect diagram)...Ch. 17 - Make a fishbone chart (cause-and-effect diagram)...Ch. 17 - Make a fishbone chart (cause-and-effect diagram)...Ch. 17 - Prob. 44CECh. 17 - In painting an automobile, the thickness of the...Ch. 17 - Prob. 46CECh. 17 - Prob. 47CECh. 17 - Prob. 48CECh. 17 - In painting an automobile at the factory, the...Ch. 17 - Prob. 50CECh. 17 - Prob. 51CECh. 17 - Prob. 52CECh. 17 - Prob. 53CECh. 17 - A Nabisco Fig Newton has a process mean weight of...Ch. 17 - A new type of smoke detector battery is developed....Ch. 17 - Prob. 56CECh. 17 - Prob. 57CECh. 17 - Prob. 58CECh. 17 - Each gum drop in two bags of Sathers Gum Drops was...Ch. 17 - Prob. 60CECh. 17 - Prob. 61CECh. 17 - Prob. 62CECh. 17 - Prob. 63CECh. 17 - Refer to the bolt strength problem 17.47. Assuming...Ch. 17 - Refer to the paint problem 17.49 with =1.00 and ...
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