MANAGEMENT (LOOSE PAGES)(TEXT ONLY)
MANAGEMENT (LOOSE PAGES)(TEXT ONLY)
8th Edition
ISBN: 9781260679731
Author: KINICKI
Publisher: MCG
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Chapter 16.3, Problem 1SA16.1
Summary Introduction

To determine:

The position of the company in terms of commitment to innovation and learning

Introduction:

Balanced scorecard was developed by Kaplan and Norton giving organizations fast and comprehensive view through four indicators viz; customer satisfaction, internal processes, innovation and learning and financial measures.

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